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Frosch International Travel
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1.5 8 Complaints
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Frosch International Travel Complaints 8

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1:18 pm EDT
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Frosch International Travel Manager / WILMA FERRIER

I have a complaint about Wilma Ferrier at Frosch Travel. I am being harassed by this woman constantly and I do not think she should be a manager in charge of anyone. 2 of my other colleagues concur with me. She wrote me up for no reason. Blames me for stuff I did not do.

Constant harassment and showing how powerful she is. I have gotten really depressed at work. I dont feel like logging in anymore but I need this job.

I wish someone would do something about this woman. Please tell her to calm down and back off me.

Thank you

Desired outcome: Have a talk with Wilma Ferrier to treat the people under her with some dignity.

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6:56 am EST
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Frosch International Travel Frosch India Cheating and Fraud company

Dear Team ,

i invested 12 Laksh rs in this company . He told final step pay 590000 then withdraw . His GM geaorge Thomas given the letter . but after the payment , he asked for again pay the money 15L and withdraw

He closed the account and he told pay and withdraw

He get the money in diffrent merchentize and not refund the money . as of now i lost the money of 12 L

Kindly support to get the fund as soon as possible

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Sreecbe
coimbatore, IN
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Mar 08, 2023 11:47 am EST
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Those [censored]ing guys asked me also. But I didnt pay. I already lost 6 lakhs. Which [censored]ing agent convinced you

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Sreecbe
coimbatore, IN
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Mar 08, 2023 7:11 am EST
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Bro, did the finance team ask security deposit and then to withdraw. So, even after paying the Security deposit they cheated again.?

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Ponsiva
Chennai, IN
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Mar 08, 2023 11:35 am EST
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Replying to comment of Sreecbe

Yes ,not given

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2:09 pm EST
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Frosch International Travel Fraud Forsch, India - need support to get the money back

www.froschtravels.com a fraud company gives 30 tasks and ask to deposit 11000 and give commission and suddenly they give advanced order and their group of agents (Frauds) convince you to pay the amount, I have lost my 6 lakhs in this. Please help to get my 12 lakhs of hard earned money. They only reply in Telegram and they also have a group and a Customer Care for this, looks like a big network. Please save innocent people who look for part time jobs.

Desired outcome: I am cheated by the name of Frosch travels and lost my 12 lakhs and now facing all lot of problems in life, because i got the 12 lakhs from my financier for intrest . Please help me to get my money as soon as possible

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sahijaz ajaz
US
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Mar 10, 2023 12:50 pm EST

I also lost 9 lakh in this network I have completed 29 tasks 1 is pending they are saying to deposit 2 lakh to withdraw should I deposit or not

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Sachin Borude
US
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Mar 10, 2023 1:10 pm EST
Replying to comment of sahijaz ajaz

They ask you to deposit 2lakh after this you can withdraw whole amount like this they'll tell you if you deposit and complted all tasks they again told you your withdrawal amount is big do you have to pay 2lakh rs tax after that you can withdraw.

Same thing happened with me i deposiiu 2Lakh taking personal loan thaught i can withdraw after completing task but again ask me to pay 2lakh as a tax

Don't pay anymore

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sahijaz ajaz
US
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Oct 19, 2023 6:33 am EDT
Replying to comment of Sachin Borude

Thanks for the help

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Sachin Borude
US
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Mar 04, 2023 3:02 am EST

I also lost 11.5lakh same situation like you

Decide how to recover

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sahijaz ajaz
US
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Dec 19, 2023 9:11 am EST
Replying to comment of Sachin Borude

[protected] it's my WhatsApp no. Plz contact me so that we can discuss a try to slove it

Is Frosch International Travel Legit?

Frosch International Travel earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Frosch International Travel to be a trustworthy company. Although there's a 12% resolution rate for customer complaints, which deserves attention, Frosch International Travel is known for their high standards and safety. If you're thinking about dealing with Frosch International Travel, it's wise to check how they handle complaints.

We found clear and detailed contact information for Frosch International Travel. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for frosch.com can be seen as a positive aspect for Frosch International Travel as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Frosch International Travel's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Frosch.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Frosch.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Frosch International Travel as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Frosch International Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Frosch International Travel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Frosch International Travel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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11:12 pm EST

Frosch International Travel Frosch travel telegram task

www.froschtravels.com a fraud company gives 30 tasks and ask to deposit 11000 and give commission and suddenly they give advanced order and their group of agents (Frauds) convince you to pay the amount, I have lost my 9.5lakhs in this.

After completing 24task advance order again deposit amount like this at the final task ask me to pay 11lakh after that you can withdraw all amount.

So this is big scam.

Don't greedy for commission.

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12:12 am EST
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Frosch International Travel Frosch travels telegram fraud

www.froschtravels.com a fraud company gives 30 tasks and ask to deposit 11000 and give commission and suddenly they give advanced order and their group of agents (Frauds) convince you to pay the amount, i have lost my 6 lakhs in this. Please help to get my 6 lakhs of hard earned money. They only reply in Telegram and they also have a group and a Customer Care for this, looks like a big network. Please save innocent people who look for part time jobs.

Desired outcome: I am cheated by the name of froschtravels and lost my 6 lakhs and now facing all lot of problems in life, because i got the 6 lakhs from my friends. Please help me to get my money.

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12:19 pm EST

Frosch International Travel Earn commission

Yes.. I also cheat from them... Deposit more money and withdraw more commission.

One task deposit required 11k,20k, 30k and complet 30 task to varieous location rating travel location... But after completed 10-12 task you received advance task and your balance show negative, first you clear this negative amount and then withdrawal all amount possible... After 20-25 task complet then again same advance order task received... And they call u are lucky for this advance received task you get 5x commission... Clear negative balance and withdraw all amount... Agent or cs team not share his no. Only answer in telegrame msg only.

Desired outcome: My money is stuck.

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Update by Amrish Khamar
Feb 19, 2023 3:24 am EST

Still my complain not resolve...please help to resolve.

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7:58 pm EDT
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Frosch International Travel they booked our cruise incorrectly!

There is not enough room for all the mistakes that Frosch and their agent made! The company know all my complaints and that I want a refund. It was a July 6-13 NCL cruise around the Hawaiian islands plus 4 night with 2 rooms per night at theRoyal Hawaiian Hotel, plus multiple Platinum Limo transfers. It was our 50th Anniversary Trip that included 5 people. Shame on Frosch! We paid for a 2 bedroom suite and got one room with a big bed, a sofa that the back folded down to make a bed, and a Murphy bed that folded down from the wall. It was a fire trap with only a small pathway in some areas that led to the door. Did I say it was our 50th Wedding Anniversary Trip? There is no doubt that the mistakes were made by Frosch and their agent. I was told that the president of Frosch Leisure was going to call me over 2 weeks ago. That call never was made — — not a big surprise! I want a refund! Shame on Frosch!

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2:20 pm EDT
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Frosch International Travel credit card fraud

Frosch Travel prides themselves with professionalism and expert agents, the agent have been taught well how to get your money without you even knowing that you have been screwed. They cloak extra charges in your credit card bill and you will not even know it, they are so smooth and plus you trust them.
For instance you are taking a trip to Paris, they will charge you 700.00 for the Continental portion to New York from Houston and maybe another 10, 105.00 business class t0 to Paris from New York, the real fare on Air France would be 9505.40, but because there are 2 different airlines involved the lay person would not know that they you got for an extra 600.00 your total cost would be 10, 805.40. They mostly do this to thier corporate clients on international destinations, but I have seen charges from 50.00 to up to 2000.00 over charged depending on the destination. They love multi-destinations because you would never figure that out. They train thier agents well, most dont even know that it is credit card fraud, I did not. ( the fraud part is they do not advise the client when using thier credit card for these cloaked charges)(Would you agree to being charged an extra 600.00?) Oh, on top of that they charge a 50.00 to 100.00 fee . You get double screwed, I use to work there, I know. Ask them about "merchant charging" The agents go along because this is how they get thier incentive bonuses from cheating clients. Some agents there are making up to 50, 000 a year. So guess how much Frosch is making?
Bottom line add up the boarding passes that the airline give you when you travel and you will see, you have just been screwed, very few ever notice. To be honest I did not see much cheating on domestic flights, kind of hard to cheat on those, I guess they have not figured how to cheat you on those yet. I would always double check thier prices though.
OMG do not ask to go on a vacation, you will get a" preferred vendor" and yep you had better believe it will be pricey. Everyone I referred to them said they could not afford it. Did not work in the vacation department, but I am sure that probably had a way of cheating you there also. That should be easier for them to cheat you with the bundled air, car and hotel pricing.

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Rajesh6555
US
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Jan 25, 2023 2:22 pm EST

All fake rating bcz I am the victim of this .This company employee making scam

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N8v Txn
Silver Spring, US
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Jul 10, 2014 9:32 am EDT

Working with a Frosch Travel agent in Houston was a nightmare! She made a huge error on our tickets, refused to return my calls, and lied about the entire incident!

My family (eight of us) were heading to Africa for a little over two weeks from various parts of the US. We planned to all arrive and depart on the same dates and around the same times, but the head of the Africa division ticketed two of the Business Class ticket departures on the wrong day. When I called her to correct the error, she told me that I obviously had the wrong itinerary and that she would email me the correct itinerary. When I did not receive the promised itinerary, I called her and left a message on her voice mail giving her my email address again and ask her to please resend it as I had not received it. I ended up chasing her around for FOUR days on the phone and email, but she would not return my calls or emails.

She finally responded with a very nasty email to one of my other family members saying that she had tried to email the itinerary to me seven times. Her email and the attached itinerary was forwarded to me. When I looked at the itinerary I discovered that she had obviously had to rebook the flight on the correct day.

I understand that people make mistakes, but it was the cover up, the not taking responsibility, and the lying that made me so angry. I can only speak about my experience, but other family members had issues as well. The only reason we used Frosch Travel is that was the organization that the safari company used.

Please review your travel information very well before booking. This was an incredibly expensive trip and while I was glad she corrected her mistake, her customer service skills were terrible.

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Frosty11
Eureka Springs, US
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Jan 19, 2011 4:05 pm EST

Being an ex-travel agent ( thank God ) I know that airfares can be tricky. I was once chewed
out by a client and my agency ( Frosch Travel ) at that time backed the client and threw me
to the dogs because I booked him a completely refundable round trip domestic ticket. The problem was that you had to return using the same route. Well, the client changed the route on the return and wanted a refund on the return part he didn't use. Because the round trip fare was lower than the one way fare there was no refund. He had a fit saying he never took non-refundable tickets and why had I booked him on a non-refundable ticket. He never understood that he was paying less for buying a discounted unrestricted round trip ticket than we would have paid for a one way ticket and naturally my bosses didn't try to help explain it to him because that would have made him even madder. So I got the blame and no support from a company I once looked up to and admired.

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Richard Jordan
Madison, US
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Jan 06, 2011 5:20 am EST
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In years of using FROSCH, I've always found them to be absolutely 100% professional and never ever experienced the problems that "concerned consumer" posted. This sounds like an angry ex-employee or something like that to me.

I can't imagine what "concerned consumer" has against them...but it's a shame.

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amextravel
Chicago, US
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Dec 28, 2010 7:29 pm EST
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whomever wrote this complaint is not sane. EVery agency charges a ticketing fee, and they tell you this up front. If they did you a ticket and issued each leg separate there was a good reason for it, like those airlines don't interline and fare rules made that the best way to do it. What the heck is a "cloaked charge" ? If an agency runs a ticket, the AIRLINE charges your credit card, and the agency runs a separate charge for the ticket charge. If somehow a mistake is made and not caught, the agencies typically pay you back out of their pockets. Know what you are complaining about if you go posting stuff, as it makes absolutely NO sense!

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camian
RO
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Aug 17, 2010 1:07 am EDT
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FROSCH works. The service is good, a bit expansive though and it can take a while until you get your things. When one unpacks carefully might see that each in every item is in its place, nothing missing. The delivery papers are OK, not heavy time-consuming staff.

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NYorker
New York, US
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Jun 30, 2009 10:29 pm EDT

You just sound like an angry employ that probably got fired for not meeing your sales goals. Maybe the agent charges the 2 different airlines seperately becuase thats better for the client if they need to make changes, then you dont have one airline plated on another.
You also cant categorize and say that agents there give "preferred vendors" Sure, Im sure they might push a Signature hotel because then the clients gets more amenities, but no good travel agent pushes something on the client that is not a good fit. Majority of hotels pay, on average, about the same commission, so who the heck cares which ones you push.
Frosch is very successful, for them to be that successful they are certainly doing a lot of things right. Travel is a lot of repeat and recommend so they certainly have a lot of satisfied clients to write the kind of numbers they do, over 500 million a year.

Overview of Frosch International Travel complaint handling

Frosch International Travel reviews first appeared on Complaints Board on Jun 5, 2009. The latest review Manager / WILMA FERRIER was posted on Oct 5, 2023. The latest complaint credit card fraud was resolved on Jun 05, 2009. Frosch International Travel has an average consumer rating of 2 stars from 8 reviews. Frosch International Travel has resolved 1 complaints.
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  1. Frosch International Travel Contacts

  2. Frosch International Travel phone numbers
    +1 (800) 866-1623
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  3. Frosch International Travel emails
  4. Frosch International Travel address
    One Greenway Plaza, Suite 800, Houston, Texas, 77046, United States
  5. Frosch International Travel social media
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    Jun 30, 2025
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Frosch International Travel is ranked 138 among 516 companies in the Travel and Vacations category

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