Fly First Class International review: Payment of an airline ticket that was never issued

Last April 2026 I asked Fly First Class International for a quote for a business trip I had to do to Lisbon and Geneva and the reply I got was from their office in the United States.

On the 16th April Fly First Class International issued an invoice in my name and I transferred the amount they asked to buy the ticket WHICH WAS NEVER ISSUED. Although I was asking for the ticket every day, they did not reply and, on the very day I had to travel, I was finally informed by Fly First Class that they were not able to book the ticket.

I then requested Fly First Class to refund the money I paid. I got an email where they informed me that their "office was processing the refund and they would forward the transfer to me as soon as they receive the funds from their consolidator".

It's been almost 7 months since I sent them the money and so far I have not received my money back. To make it even worse, I sent hundreds of messages to Fly First Class International but never got any reply at all. Total silence... The phone numbers that they have in their website do not work. It was not my fault that the ticket was not purchased by them hence I SHOULD BE REFUNDED accordingly.

In their website they say: "Our team remain committed to transparency and are always happy to provide accurate information regarding any booking or refund upon request" but clearly this is not true...