FLX Bike

When I ordered not one but two bikes from FLX Bike earlier this year in February 2017, I had high hopes for this promising company. However, my experience with FLX thus far has been nothing short of disappointing. I was elated when I received a bike from them last week, but was shocked to discover that it was my first—and only—bike, and after six long months of waiting! When I reached out to FLX Bike to inquire about the whereabouts of my second bike, I was informed that the bike was still not ready for delivery, but that it was "on its way". While I understand that upgrades were necessary and that it takes time to make these kinds of changes, six months seems excessive, especially when I consider that I had plans to use the bikes for a trip. To make matters worse, FLX Bike has failed to offer me any kind of compensation or discount, despite my expressed displeasure and frustration with the delay. Additionally, I found it particularly disheartening that I will not receive the bike that I purchased, as the company had offered me a different bike to replace the lost one. Overall, my experience with FLX Bike has been subpar and unprofessional. I had hoped for a better experience as a customer, and hope that they will work to improve their delivery and customer service in the future so that others do not have to suffer a similar fate.

I had the chance to catch a glimpse of the new, highly sought-after FLX Bike, and I must say it is truly an impressive piece of machinery. From the sleek and stylish design to the top-of-the-line components used in its construction, it is clear that this bike is of the utmost quality.

However, I must admit that my experience with the company's customer service has been less than satisfactory. I had placed an order for the FLX Bike back in July 2020, and to my disappointment, I have yet to receive it. Despite contacting their customer service team several times, I have been met with excuses and delays, with no clear indication of when my bike will arrive.

But I must commend the FLX Bike company for their attempt to rectify the situation by offering me an upgrade to the BabyMaker II, which is set to arrive in April 2022, a full two years after my initial order. While I am glad for the upgrade, I cannot help but feel frustrated with the long wait and the lack of transparency from the company.

Furthermore, the upgrade came with some modifications that I was not particularly interested in, such as a bigger battery and different handlebars than what I had originally ordered. While these modifications may be beneficial to some, I personally do not see the value in them, especially when paired with an extended wait and poor customer service.

All in all, while the FLX Bike is certainly an incredibly well-designed and high-quality piece of equipment, the company's customer service and long wait times have left me disappointed. I feel that they ought to compensate customers for the inconvenience of such lengthy delays, and perhaps offer some kind of free item to make up for the wait.

I recently had an experience with FLX Bike (flx.bike) and unfortunately it was quite disappointing. Although I was excited to finally receive my bike, I was left waiting for twice as long as I had originally been told. Not only that, but every time there was a delay, I had to reach out to them for an update - it would have been much nicer if they had proactively communicated with me about what was going on.

To add insult to injury, when they finally informed me that they could not provide the bike I had originally ordered, I was shocked to find out that their website would not accept my address. How is this possible, I wondered? It seems like such a basic detail that should already be worked out. As a result, the bike I would have chosen instead sold out, leaving me with a very limited choice.

Throughout all of these setbacks, I tried to reach out to FLX Bike for some assistance, but unfortunately they did not respond to any of my emails. Not even a phone call. As you can imagine, this only compounded my frustration and disappointment.

Ultimately, I was forced to pick a bike I didn't really want, just out of fear that I would be stuck with some kind of "credit" that would only continue the cycle of problems. If possible, I am hoping for a full refund so that I can move on from this experience. It's really too bad, because I had high hopes for FLX Bike, but unfortunately their lack of organization and poor communication has left me disappointed.

Potential customers of FLX Bike (flx.bike), please take heed and read this review before making a purchase. It is noteworthy to mention that the company currently holds a "D" rating with the complaintsboard.com, and numerous negative reviews online reveal a consistent pattern of poor customer service.

Despite their upbeat and energetic demeanour, FLX Bike is known to have terrible customer service and does not offer refunds or exchanges. For instance, a customer recounts purchasing two bikes in April, only to have the delivery date changed to October - that's a staggering six-month wait! To add insult to injury, the company recently raised almost 14 million dollars, yet when the customer requested a refund, FLX Bike rebutted with two impertinent emails, ultimately denying the request.

In light of such reviews and issues shared across the internet, it is only prudent to exercise caution before purchasing from FLX Bike. The company appears to prioritize profits over their customers' satisfaction, which is discouraging for those who truly enjoy cycling and want a quality riding experience. In summary, beware of FLX Bike and their questionable business practices.

As someone who has had a less than ideal experience with FLX Bike, I would strongly discourage anyone from purchasing an e-bike from this company. My troubles began in August of 2020 when I ordered my bike and it is now December 3rd and I'm still without it. Despite several attempts to cancel the order, the company has refused to provide any kind of refund or solution to the issue.

As it turns out, FLX Bike manufactures their products in China which raises concerns about both quality and construction. And if that wasn't concerning enough, the customer service department is, quite frankly, of little help. My interactions with them have left me feeling like my concerns and questions are not taken seriously and that they are simply giving me the runaround. It's disappointing that a company that boasts such cutting-edge technology and unique features would fall so short in the customer service department.

Unfortunately, I cannot offer any insights on the state of the product as I have yet to receive it. And at this point, I'm not even sure if I ever will. It's incredibly frustrating to spend your hard-earned money on a product only to face endless delays and uncertainty.

As someone who feels cheated by FLX Bike, I urge you to avoid doing business with them altogether. Instead, seek out a reputable cycle dealer in your community to purchase your e-bike. Not only will you experience better customer service, but you'll have the peace of mind that comes with purchasing from someone you can trust.

In order to bring attention to these issues, I will be filing a formal complaint with the complaintsboard.com in San Diego and seeking legal advice about addressing the cancellation and refund issue. It's time for FLX Bike to step up and take responsibility for their actions. Until then, I strongly advise others to steer clear.

If you are considering purchasing a bike from FLX Bike, think again. Despite what the company's website may claim, the actual experience of many customers, including myself, has been less than satisfactory. I urge you to take ALL of the negative reviews to heart, for they are not exaggerating.

For starters, the company seems all too eager to take your money, but when it comes to delivering what you've paid for, that's when the trouble begins. In my case, I ordered the highly coveted Babymaker bike in August of 2020, with an estimated delivery time of November-December. To my surprise, there was no sign of my bike even after these months had come and gone.

When I reached out to their customer service, I received limited responses and all I got were vague promises and no real indication of when I could expect my order. When my patience had run out, and I pressed for more specific answers, FLX Bike representatives dodged the question, and it felt like an endless loop of avoiding accountability.

The whole experience has been quite frustrating; I have been promised delivery dates in January and April- and nothing has happened! It is now May, and I am left feeling deceived and hopeless. To pay top dollar for a bike and receive terrible service is not acceptable, and I feel cheated. At this point, my trust in this company has been shattered, and I do not recommend them to anyone.

In conclusion, my advice would be to steer clear of buying a bike from FLX Bike. As a human being, I cannot recommend this company, and this has been a complete failure on their part. Don't put yourself in a similar situation by trusting them.

As a customer of FLX Bike, I have had a bit of a frustrating experience with their customer service. While their website offers a wide range of high quality bikes, the process of ordering can be quite confusing. The website doesn't clearly indicate what "sold out" means - is the bike no longer available, or just temporarily out of stock? And if it's the latter, when can customers expect it to be available again?

Additionally, I have had trouble getting in touch with FLX Bike's customer service team. Phone calls often go unanswered and emails are not returned in a timely manner. As someone who is investing a significant amount of money into a bike, I expect to be able to reach out to the company when I have questions or concerns.

Another issue I've encountered is the lack of information available on the accessories offered on FLX Bike's website. Product descriptions are sparse and don't provide enough information to make an informed decision about what to purchase. For example, I have questions about the weight range for the suspension seat post and whether the kickstand is adjustable, but there are no answers provided.

While I appreciate the high quality bikes and the premium prices they command, I believe FLX Bike could benefit from improving its customer service and website experience. Other companies like Dost and Rambo are good examples of how to successfully run a direct customer order business. The e-bike market is competitive and it's important to stand out by offering a top-notch experience to customers.

As a consumer who was excited about the FLX Bike (flx.bike) Babymaker offering on Indiegogo, my experience has been less than satisfactory. I pledged my support for the product in May with the expectation of delivery by September, but as we approach November, I have yet to receive my order. In fact, FLX Bike is now indicating that deliveries won't be made until March of 2021, a significant delay from their initial promise.

I reached out to FLX Bike for a refund, but was flat-out denied. They don’t seem willing to meet in the middle or show any flexibility around their strict policies. I feel like they aren't standing by their product if they can't afford to take returns. Additionally, the fees were already taken out by Indiegogo, so it seems unreasonable for them to refuse a refund.

When I tried to get help from their Indiegogo page, I was directed to their website, but even then, they weren't responsive or forthcoming with information about when orders would be fulfilled. Their attitude towards customers who have invested in their product has left me incredibly disappointed.

I think it's worth noting that FLX Bike has a D- rating on Complaintsboard.com, an indication that other customers have had similar experiences. It is clear to me that they only care about making money, and customer satisfaction is not a priority for them. It's incredibly regrettable that they seem to prioritize their bottom line over their customers.

I recently had an unfortunate experience with FLX Bike (flx.bike). I attempted to update my birth year on my account, as it was mistakenly entered as 1697 instead of 1987. Unfortunately, when I contacted their customer service team for assistance, they informed me that the only way to update this information was through their app. I downloaded the app, but unfortunately, I was still unable to make the necessary changes.

After reaching back out to the customer service team, they informed me that they were unable to update my information due to security reasons. They suggested that I create a whole new account and then contact them so they could transfer my points from one account to another. I was completely frustrated by this response, as I found it unreasonable that I had to create a new account simply to rectify my birth year.

When I expressed my disbelief to the customer service representative, they informed me that I would need to create a new email address as well in order to create a new account. This was more than I was willing to do, especially since the only error with my account was the incorrect birth year. Despite providing them with all of my information and no issues with any other details on my account, they were unwilling to make the necessary update.

As a result, I lost all of my accumulated points with FLX Bike and, unfortunately, will no longer be shopping with them. It is extremely disappointing to receive such poor customer service, especially after being a loyal customer for a long time. I hope that they will reconsider how they handle this type of situation in the future and work towards better customer service practices.

I recently had an extremely disappointing experience with FLX Bike, specifically their customer service department. Unfortunately, reaching a "real person" to inquire about my order was impossible, and the auto-generated emails I received did not provide helpful updates. Based on this experience, I'm confident that the company doesn't take the time to read customer emails. The delivery dates for my husband's bike were constantly pushed back and changed at least five times, even though we paid in full back in August of 2020. My husband sent numerous emails to the company requesting an update, but we received no response whatsoever. To be frank, please avoid purchasing a bike from FLX Bike; you'll likely share similar frustrations to what we're experiencing. At this point, we're looking for a refund, but alas, we haven't received any communication from the company. We waited for an entire year for my husband's bike (specifically the BabyMaker model), and as of now, we still have nothing to show for it. We want to caution others to spend your hard-earned money with a company that understands the significance of timely responses, has a decent customer service experience, and values their customers. Seriously, it's frustrating to have been so patient only to have been let down in this way.