forcing mothers to sue for child support for food stamps
I am a single father...PROBABLY one of few fathers that once seperated from the childs mother was supporting both my child AND THE MOTHER, out of the kindness of my heart because I knew she was unemployed and uneducated. However, after I moved out I had majority custody of my son (about 70/30), was paying $200 per week for his daycare and also helping his mother with her bills until she got on her feet (way more than child support would have been for me).
Thankfully (not that it mattered) I kept my receipts FOR EVERYTHING because even though we had a verbal agreement for support and custody I knew that without proof it didn't happen!
Anyways, my son's mother goes to the county and files for food stamps, medi-caid, cash aid...any type of government assistance she could get (let me also throw in the fact that she is a "legal" immigrant/alien). Anyways, the food stamps office asks her if "the father" is supporting his son. She tells them "yes...and he always has" so they say "well unless you pursue him LEGALLY for child support you will not be entitled to receive food stamps or other benefits"
So, like ANY mother in need would do she says "ok fine, go after him for support". Which worked out for me because them taking it from my check through my employer was a paper trail AND was MUCH less than I was currently paying.
HOWEVER, then they asked her about "back support" and she tells them "yes...he supported the baby AND me while I was not working" and the case worker "BAITED HER" into lying about back support telling her how much money she'll be getting monthly and it'll be like another pay check for her if she files for back support!
So the county CLAIMS to have served me with court case paperwork, which they did not, but I found out that they were charging me THIRTY THOUSAND DOLLARS in back support! So HELL with that...i take my receipts and march my ### into the child support office and put my folder on the table and they tell me "we WILL NOT look at that, you need an attorney"!
Well, I am NOT a man of high financial means...in fact my current situation is unemployed and BEGGING and BORROWING just to TRY to keep my home and they listened to her without ANY issues when she lied to them to get food stamps and assistance!
Now my son's mother reopened the case for back support and I've since moved from Florida to California. The other morning my new wife hears a man yelling into our home through an open window with closed curtains/blinds to our FOUR YEAR OLD DAUGHTER and he's "serving HER" child support hearing paperwork!
I contact the Florida department of revenue to advise them of this and they say NOTHING back to me...they IGNORE IT and move forward with the court date!
So, finally...I have to attend the court via telephone because they would not observe my motion to change venue and when the judge first tells me "it's your lucky day, we are not swearing anyone in today" and then asks me a question, when I attempt to answer him I hear mumbling and he HANGS UP ON ME!
How am I suppose to prove that if no one was sworn in?
I've NEVER felt so helpless...as a man, as a UNITED STATES MARINE, as a human being...I feel helpless and betrayed by a system that's SUPPOSED to help equally but that is WRONG
The photos are how the court documents were left after advising my FOUR YEAR OLD of the service
The complaint has been investigated and resolved to the customer’s satisfaction.
florida department of revenue
I am a retired Navy E-6. The Department of Revenue has entirely too much power! Upon my retirement from the Navy I placed all my paperwork into the Department of Revenue regarding my drastic pay change. I received countless letters they were going to report me to the credit bureau, which they did which only has ruined my security clearance. I have a disability rating of 80% the judge told me to go work but I am extremely limited on what I can do as I take pain killers routinely and other issues associated with the War. The Judge refused to understand that I am limited due to my disabilities. For my (1) son I am ordered to pay over 1200.00 yet half of my retirement is only 700 and change. I now have to pay Medical and Dental out of my share leaving me with about 560.00 + my 1700.00 in disability. The VA takes a long time to make claims and the courts do not care. It is very discouraging because I cannot afford to see my son and the mother is a Nurse that claims she pays her mom 700.00 per month in child care and she only makes 35, 000.00 as a OB/GYN nurse of 10 years. Funny how of all the grandchildren mine is the only one that the grandmother charges...fraud?
The complaint has been investigated and resolved to the customer’s satisfaction.
medicaid and medicare part b
My husband applied for and was approved for Medicaid for a long term care facility in Florida. Blue Cross/Blue Shield Federal Govt plan has been, is, and always will be our primary insurance. The coverage is infinitely better than Medicare Part B so we did not sign up for Part B at retirement 10 years ago. We meet our catastrophic outlay every year usually by April or May, so thereafter everything is covered 100%. The only thing this policy does not cover is long term care, therefore the necessity to apply for Medicaid for him. Without his knowledge or permission and completely unknown to either of us. the Florida Department of Children and Families (DCF) signed him up for Medicare Part B and Part D and began to pay the premiums for him. I received his "new" Medicare card in the mail almost three months after his approval for Medicaid and saw that his enrollment in Part B and D was retroactive to the Medicaid approval date.
All of a sudden our excellent BC/BS which has always been primary now becomes secondary and at this point 200+ claims had already been processed and paid by BC/BS as if it were the primary and only insurance. Providers began submitting claims to Part B and BC/BS began to reprocess claims that had already been paid as if it were the primary insurance. I have received letters from BC/BS asking for money to be returned which I have done or no further claims will be honored. BC/BS is my primary and only insurance. Providers for my husband that now must submit first to Part B are asking for co-pays and a new deductible from me.
He does not need or want Part B. Medicaid allowed a deduction in his countable income for the premiums that we pay for BC/BS.
So this is the result. I am sending money back to BC/BS. I am paying copays and meeting a new deductible. Part B is denying him medical therapy that would be covered under our BC/BS but is not covered as the insurance is necessary. If he did not have Part B, everything would be covered 100%.
Since receiving the "new" Medicare in the mail on 5/28/13, I have conducted a Herculean effort to have him dis-enrolled from Part B. Phone calls, letters, faxes to Medicare, Social Security, DCF. I have submitted the proper Medicare/Social Security forms. I have consulted an attorney, I have emailed the governor of Florida and the Secretary of the Agency for Healthcare Administration. I have contacted high up officials in AHCA. All of this time and time again. Across the board, I am told that he cannot be dis-enrolled as long as the state of Florida is paying the premiums.
We no longer live in Florida. We moved to another state to be closer to family. The Medicaid coverage in Florida is closed. I contacted our local state representative in our new state of residence who has been working diligently to get him dis-enrolled. I was just informed yesterday that Florida has paid the premiums for November and once again, he cannot be dis-enrolled as long as Florida is paying the premiums. After hearing this, I called DCF once again to explain the absurdity of the situation - Medicaid in Florida is closed and we do not even live in Florida - stop paying the premiums. He wants out of Part B. The supervisor that I spoke too informed me that "We are not paying his premiums - he is not enrolled in the Medicare-Buy-In Program." In the middle of the night last night, I called Medicare again begging for help asking who was paying the premiums. I was told that indeed it was Florida DCF who was paying the premiums. It has now been escalated to the Advanced Resolution Center in Medicaid.
He is being denied the medical therapy that he needs. I am paying a lot of extra money in copays when I could be paying $0. The Medicaid coverage in Florida is closed. We do not even live in Florida any more. He is private pay in the state that we live in now and does not need government assistance, yet the state of Florida continues to pay his premiums, but has denied by phone that they are doing so.
My husband applied for and was approved for Medicaid for a long term care facility in Florida. Blue Cross/Blue Shield Federal Govt plan has been, is, and always will be our primary insurance. The coverage is infinitely better than Medicare Part B so we did not sign up for Part B at retirement 10 years ago. We meet our catestrophic outlay every year usually by April or May, so thereafter everything is covered 100%. The only thing this policy does not cover is long term care, therefore the necessity to apply for Medicaid for him. Without his knowledge or permission and completely unknown to either of us. the Florida Department of Children and Families (DCF) signed him up for Medicare Part B and Part D and began to pay the premiums for him. I received his "new" Medicare card in the mail almost three months after his approval for Medicaid and saw that his enrollment in Part B and D was retroactive to the Medicaid approval date.
All of a sudden our excellent BC/BS which has always been primary now becomes secondary and at this point 200+ claims had already been processed and paid by BC/BS as if it were the primary and only insurance. Providers began submitting claims to Part B and BC/BS began to reprocess claims that had already been paid as if it were the primary insurance. I have received letters from BC/BS asking for money to be returned which I have done or no further claims will be honored. BC/BS is my primary and only insurance. Providers for my husband that now must submit first to Part B are asking for co-pays and a new deductible from me.
He does not need or want Part B. Medicaid allowed a deduction in his countable income for the premiums that we pay for BC/BS.
So this is the result. I am sending money back to BC/BS. I am paying copays and meeting a new deductible. Part B is denying him medical therapy that would be covered under our BC/BS but is not covered as the insurance is secondary. If he did not have Part B, everything would be covered 100%.
Since receiving the "new" Medicare in the mail on 5/28/13, I have conducted a Herculean effort to have him disenrolled from Part B. Phone calls, letters, faxes to Medicare, Social Security, DCF. I have submitted the proper Medicare/Social Security forms. I have consulted an attorney, I have emailed the governor of Florida and the Secretary of the Agency for Healthcare Administration. I have contacted high up officials in AHCA. All of this time and time again. Across the board, I am told that he cannot be disenrolled as long as the state of Florida is paying the premiums.
We no longer live in Florida. We moved to another state to be closer to family. The Medicaid coverage in Florida is closed. I contacted our local state representative in our new state of residence who has been working diligently to get him disenrolled. I was just informed yesterday that Florida has paid the premiums for November and once again, he cannot be disenrolled as long as Florida is paying the premiums. After hearing this, I called DCF once again to explain the absurdity of the situation - Medicaid in Florida is closed and we do not even live in Florida - stop paying the premiums. He wants out of Part B. The supervisor that I spoke to informed me that "We are not paying his premiums and we never have paid the premiums - he is not enrolled in the Medicare-Buy-In Program." In the middle of the night last night, I called Medicare again begging for help asking who was paying the premiums. I was told that indeed it was Florida DCF who was paying the premiums. It has now been escalated to the Advanced Resolution Center in Medicaid.
He is being denied the medical therapy that he needs. I am paying a lot of extra money in copays when I could be paying $0. The Medicaid coverage in Florida is closed. We do not even live in Florida any more. He is private pay in the state that we live in now and does not need government assistance, yet the state of Florida continues to pay his premiums, but has now denied by phone that they are doing so.
The complaint has been investigated and resolved to the customer’s satisfaction.
privacy act issues
Since my Child Support case was submitted to this particular office, I have been receiving various emails from the opposing party the very last detail I privately spoke to the customer service employee. Every visit earns me a rude email or verbal discussion with numerous people concerning my actions and conversations when I am this office. I have spoken to...
Read full complaintchild support
I am a single mother that is Disabled. I moved to Fla from Ga September 2011. within a week I turned over my son's child support to Florida. I got a letter from Ga. that they closed the case there 12/23/2011. It is now 10 month's later and I still have not received any child support for my son. I have been to the Florida Department of Revenue's office 4 times and have produced all documents they have requested. Every time I call to check status CSR's tell me the same thing that they are waiting for paperwork from the other office where my son's father resides. When I call the other state they advised me that they have sent all documents requested.
The girls I have talked to at FDRS are always rude and cut you off in the middle of talking. I feel I'm treated like a criminal. I dot understand why it would take 10 months to set up my son's child support and why during such hard times their employees talk to you like your nobody or a bad person and your life means nothing. No matter who I call or write to i cant seem to get any help.
Im at a loss and don't know what else to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
1 hour and 30 minute hold
I called at 4:00 to do my interview with a case worker so my food stamps would not be turned off...When I called and gave my info to the automated system I got a message from a recording saying the wait time is only 1 minute so I wait...and wait.. and wait. I end up waiting an hour and thirty minutes on hold before I finally decide to hang up, because no one would answer the phone. Im not sure if they closed at 5:00 or what but they should have at least let me know or answered the phone. This is rediculous!
they have no interest in whatsoever in keeping families together. their stated goal is to destroy families and make children live fear
Everyone please look important media info about DCF great info on contact people in charge so we all can make complaints about how our cases are being handle :D
http://www.dcf.state.fl.us/newsroom/docs/mediaguide.pdf
I am so sick of florida child support system
i have been receiving child support for my son for 18 years and in those years his father would pay and sometimes wont pay; and when he don't pay it adds up and when he file his taxes i normally gets his taxes. but this year the child support agency have received his taxes in march 28 and i have not received it yet and customer service they just don't help they only know whats in the system and every time i call i get different information, and i have been requesting a call from the orange co. office since February 23 and have been calling the office of revenue child support division in Tallahassee Fla and to much avail all i have been getting is their voice mail and no return phone call.
The complaint has been investigated and resolved to the customer’s satisfaction.
no enforcement
The Florida Department of Revenue has done nothing to enforce my child support in Osceola County. One father owe's me close to $30, 000 and it continues accumulating, yet he is a free man with a license. My other son's father owes me close to $10, 000 and has not made a payment in over 10 months. I went to the department of revenue on January 5, 2012 to have enforcement on my case. It is now May 2, 2012 and still nothing has been done and I am not receiving any child support from either father. I was told over the phone that they could not hold either parent in contempt because of the lack of man power in their agency. Since Florida can't get the fathers to pay child support, then Florida can pay me food stamps and pay the medical bills. Yet, we wonder why there is so much crime in Florida?! WAKE UP FLORIDA GOVERNMENT!
If the state agency would do their jobs then I would not have to seek food stamps. AND btw, I have a job. And yes, both of them work, but the state of Florida does not take action. You obviously have never been a single parent and/or have not come from a single parent home. Don't have such a long face, you are after all as a US citizen paying into the system for people who Obama pardoned as illegal citizens whom are now collecting foodstamps, medicaid, etc, yet have never put a penny into the system. Yet, I've been working since I was 13 and it is time for my taxes to go into action, yet I get nothing.
child support
Why DOESN'T the DOR/CS address inconsistencies in payments made by non-custodial parents? It is court ordered I receive weekly child support payments. Some months I receive 3 out of 4 ordered payments, sometimes 2 of 4 or only 1 of 4, sometimes I receive NO payments. I understand there are guidelines. However, consistency of payments should have better guidelines. To the best of my knowledge, the DOR only addresses a non-custodial parent or their employer if they get "X" amount behind monthly. It seems each month is a new start for the non-custodial parent. As long as a payment or 2 is made during a specific month, nothing is done. In my case, I know for a fact the non-custodial parent is working full time. Should DOR contact his employer about the inconsistent payments? For anyone reading, could you imagine if your employer paid you every now and then? Of course not! It is impossible to budget when you are not paid. And, you fall financially behind. I have visited my local Child Support Office on many occasions and made endless phone calls. There is nothing being done. I get frustrated when I see government agencies provide consistent free services of all kinds. Why isn't there an agency or grant program for child support? An agency that dispersed court ordered child support? Then, the agency can collect from employers or individuals. I bet the guidelines would change then!
I believe failing to abide by a court order is breaking the law! I think the guidelines/steps/actions/whatever should be addressed and possibly changed! In Florida, the non-custodial parent has to be a certain number of payments behind, or a specific dollar amount behind! And, they are given a clean slate each new month. If DOR/CS inquired whether the non-custodial parent was consistently employed or not, they could then determine if inconsistent payments were justified or not.
how one state can hold money that has been dispersed by another state for children with no explanation. I have an order registered in Pennsylvania, where my ex-husband lives and I live in Florida. His wages are garnished. Each month Pennsylvania sends the money to Florida and Florida deposits the money into my account. Pennsylvania recently released more funds due to his substantial income increase and Florida has decided to hold the money, sending the children NOTHING for the month of November. We count on this money, we need this money and there is over $3000.00 that Florida is just holding onto. How can this be legal?
I HAVE BEEN PAYING CHILD SUPPORT (ARREARAGE) FAITHFULLY. I SIGNED AN AGREEMENT FOR PAYMENT IN 2005. TWO WEEKS AGO, I RECEIVED A NOTICE THAT I WAS NOT PAYING CHILD SUPPORT. i MAILED IN THE AGREEMENT BUT A FEW DAYS LATER, I RECEIVED A NOTICE THAT MY LICENSE WAS BEING SUSPENDED NEXT WEEK. I WAS LEAVING ON VACATION AND HAD TO GO TO THE DOCTOR'S OFFICE THAT DAY SO COULDN'T GO TO THE LOCAL OFFICE. I CALLED, MY WIFE CALLED NUMEROUS TIMES, AND EVEN EMAILED MY FORMER CASE WORKER WITH NO RESPONSE. MY CHILDREN ARE GROWN ALREADY AND THIS IS ONLY PAYING ON THE ARREARAGE. I AM ALSO NOW RETIRED LIVING ON SOCIAL SECURITY AND MY WIFE AND I HAVE HAD SERIOUS HEALTH ISSUES IN THE LAST TWO YEARS. WE ARE EXTREMELY UPSET WITH THE SITUATION, MAINLY BECAUSE WE CAN'T GO TO THE OFFICE AND THEY WON'T RETURN PHONE CALLS. I HAVE TO HAVE MY LICENSE TO GET BACK TO FLORIDA SINCE MY WIFE HAS CATARACTS AND CAN'T DRIVE AND WE WON'T BE BACK UNTIL AFTER MY LICENSE IS TO BE SUSPENDED. WE CAN'T AFFORD TO PAY MORE THAT THE AGREEMENT WAS FOR IN 2005. MY WIFE DID GET THRU ONCE AND THEY TOLD HER THAT THE COMPUTER SAW THAT WE WEREN'T PAYING THE ORIGINAL CHILD SUPPORT AMOUNT AND THAT THE 2005 AGREEMENT HAD BEEN CANCELLED IN 2006. SHE SAID WELL, WHY DIDN'T THEY NOTIFY US! MY EX-WIFE WANTS TO SETTLE THIS SO SHE DOESN'T HAVE TO WAIT FOR CHECKS TO COME THRU AND WE BOTH KNOW THAT THE STATE OF FLORIDA IS WAY OFF ON CALCULATIONS WITH THE STATE OF CONNECTICUT. I WAS TOLD THAT IF I CAN MAKE AN AGREEMENT WITH MY EXWIFE, ALL WE HAD TO DO IS GO TO COURT AND FLORIDA WOULD HAVE TO RELEASE ANY HOLD ON ME. WE ARE IN CONNECTICUT NOW AND ARE TALKING ABOUT A SETTLEMENT. WE JUST WANT TO BE LEFT ALONG AND LIVE OUR LIVES WITHOUT BEING THREATENED. TAKING A DRIVER'S LICENSE AWAY IS NOT GOING TO HELP GET MONEY - HOW COULD I MAKE ANY MONEY AND I HAVE TO DRIVE MY WIFE NOW TOO. THERE IS A PRECIDENT IN MY COUNTY THAT IS A PERSON CAN'T AFFORD TO PAY CHILD SUPPORT DUE TO NO JOB, ETC. THEY CAN NOT TAKE A DRIVER'S LICENSE AWAY. I CAN'T AFFORD AN ATTORNEY TO FIGHT THEM EITHER. I AM PAYING THE AGREEMENT AMOUNT SO SHOULDN'T BE RECEIVING THIS KIND OF HARRASSEMENT NOW. HELP!
incompetence
I am the non-custodial parent. I pay $1, 083 per month for two children. I am retired military as well (which plays into this complaint).
Went to court January 18th, 2012, for a review because my twins just turned 19 (the hearing that was supposed to occur on their 18th birthday got pushed back for "administrative reasons." I had scheduled time off from my job to attend the first hearing, as I live in PA, but that got rescheduled, so I had to jump through hoops with my work to straighten that mess out.
In this review (which I attended), the support was continued for one twin because he is permanently disabled. No problem there. However, the amount was only lowered to $817 per month, which is $121 ABOVE the threshold for Medicaid and SSI. He has now LOST both of those benefits, although my attorney informed the court that this would happen. Apparently the court doesn't give a damn.
To add insult to injury, and for the second time during the history of this child support nightmare, the court sent the order changing the amount of support not to my employer, but to the office that disburses my Navy retirement check every month. So what does that mean, dear reader? It means that not only will the State of Florida continue to take the $1, 083 from my paycheck every month, they will, in addition to that, take my Navy retirement check as well (and yes, my Navy retirement pay is included in the calculation for the amount I am required to pay for support). As if that wasn't bad enough, the paperwork stated that I appeared by telephone! I WAS SITTING THREE FEET FROM THE JUDGE FOR THE ENTIRE HEARING! HOW COULD THEY NOT NOTICE?!
The sad part is that I am remarried with three children ages 12, 10 and 6 who will suffer the most until this gets straightened out. That process, which I can't start until Monday, will take 2 to 3 months. I am already a month and a half behind on my mortgage payments, so now I'm between a rock and a hard place, facing foreclosure. And it's all thanks to the incompetence and indifference of some pathetic judge, uncaring DOR attorney and a clerk or two who don't know any better.
I'm worried sick that this will all end badly. I wish there was some action I could take against this office and this court system to make things whole for me and to hold their feet to the fire and make them give a ### about the payer as well as the children.
As it stands now, I'm required to pay for the rest of my child's natural life, as far as I can tell. No end-date was established.
The reason my child no longer qualifies for Medicaid/SSI is because (as I stated in my rant) I pay more than the allowable threshold for monthly income levels for these programs. According to Social Security, an adult (which my disabled child legally is) can NOT have income in excess of $696/month. As I am paying $817, he gets too much money and is therefore disqualified. Any monies received for him are considered income.
We learned, during the course of the hearing itself, that he had actually lost his benefits on his 18th birthday in 2010! My ex- didn't bother to mention it prior to the hearing because she was afraid she'd lose a few hundred dollars in child support. Apparently she was more worried about having to go to work than ensuring her child's benefits remained intact. She hasn't worked a full-time job since 1989.
My lawyer was, in fact, sitting next to me in the courtroom, but was so anxious to leave the hearing room that we couldn't get anything else done. I'm not really sure why she didn't make a stink about the whole Social security issue...maybe it took her by surprise that she found this information out AT the hearing rather than before, but I can't tell.
child support enforcement
They are doing nothing in the case for my child support. The NCP is now over 44, 000 in debt with child support. I will only state what happened recently. In Febuary we were order into court for contempt. I live in GA and he lives in FL, the order is in FL. I usually don't go to the Attorney Child Support because in the past they have been very active. He did not show up either, so the Judge ordered to have 5, 000 to be paid. Instead of paying he requested another hearing, which the Judge granted to waive the warrant in exchange for 200.00, which he paid in April and then no other payments were made. My thinking is he went into court telling them, his job was slow, the Judge took his word and let him go. As of today no payment has been made. I called child support to request a hearing I was told "even though that you are requesting a court date does not mean you will get it". They have to review the case. What I am most discouraged is NCP is getting away with not paying his child support. He does this every time he is ordered to go to court. Pays enough to get the warrant lifted and then nothing. He works for American Steel Building in Gibsonton, FL, which pays him under the table. When the kids were down in June for the Visitation order which is being followed, seen a check on his table for 4100.00. NCP is now living with his all time friend who loves his liquor, drugs and women. While the kids were in his care, he had a drug dealer over at his house "cutting drugs" as the kids would say. The Department of Revenue has got to be more stern with NCP that are not paying their share. They also need to look at the pattern of payment history, if the payment is not made within 30 days, they need to be put in jail, because I am not getting the support anyways.
The complaint has been investigated and resolved to the customer’s satisfaction.
My ex-husband is also in the hole for over $45K, and after writing the governor, they did take him back to court, but only made him pay $500 to avoid going to jail. He paid his $500, and then never made a payment after. Arrears were only to be $14 more with his lousy $140 payment... REALLY? I would be dead before that would be paid off! My electric bill is more than that! Now, I call and there is some law that he can only be taken to court once a year for non- payment? The entire system is so screwed up!
unable to contact a live person
I have been trying to get child support since my daughter was a year old, I have a court order and child support enforcement has located him and has done nothing to enforce the order so I have had no choice but to apply for foodstamps and medicaid for my daughter and even that is a hassel. I receive notices that I can not get benefits for her until I speak to someone at their call center to conduct an interview! This is an ongoing cycle, every 6 months for the past yr and a half I go through this. You call the call center and can not reach a person. I have found that if I go to work late and sit home and start calling the call center around 758am you have a slight possibility to get put on hold to speak to a live person but once you are on hold most times a live person will just pick up and hang up on you. Finally I gave up on this, now if you do a search on the departments web site you can normally find lists of email address or telephone numbers through out the state to people in other departments and I have found that the only way to get to speak to a live person or continue with the run around is that you will actually have to send email complaints to all of the email address you can find or call every number no matter what county it is in and speak to whoever answers or leave messages. They get mad and dont want to be bothered but they in my experience always get ahold of a supervisor and the supervisor directly will contact you to resolve your issues within 24 hours and just today I found that if you look for the number to their client relations in your county they too will get you in contact with a supervisor. All of this is so ridiculous, I just dont understand why they can not just fix the issues and make it possible to speak to someone. They either need to put competent people who are capable of assisting others in their local offices instead of just having people there who barely speak english to point you to a phone or a computer or they need to fix the issues with the call center. When I call I would not mind waiting on hold for an hour evern 2 hours but I do mind that I can call all day, every day for weeks and not once get a live person. The system here in Florida is seriously flawed, especially for those of us who need the system rather than those who abuse ir.
The complaint has been investigated and resolved to the customer’s satisfaction.
Florida DCF is the WORST! My family of five have been trying to get help for over a year now! Every time I call the number they provide, when it goes to ‘speak to a representative’, they hang up. It’s truly ridiculous! I pray you get the help that you need…good luck.
If you are in Palm Beach County Florida I have a great phone number for you! Michelle Bergen's direct phone line! She supposedly heads up all DCF departments here and was super helpful...lol [protected] She is a human and since it's her direct office phone number she usually answers but will call you back!
It is like being in a movie: I received the notice that I must interview by calling a specific number. I left countless numbers (where the voicemail message promises that they will return your call "by the end of the next business day" HA! Apparently the entire summer counts as a "holiday"!) Then I get a notice that I had missed my appointment! Is the only way to get this by going into their offices? That is not possible for me. I work full-time, during the same times as their office hours. I am so frustrated!
i agree i have been trying to call for a week long and i still have not spoken to any one every time i call customer call center they say all representatives are busy please try your call later and i have spoken to a live person a few time but in the past week i tried calling the same number but no answer and when i left a voice mail my call has yet to be returned.
I agree there is no way to get through to the customer call center, it is horrible. I have been trying day after day and all I receive is a message saying all representatives are busy call back later.
I have called and called and have not once spoken to a live person. I am so angry about this. Has anyone had any luck? I need to fax my proof of income and have an interview but I can't get a hold of anyone. I feel like they do this on purpose.
ive been trying to get food stamps since i was pregnant. my son will be 7 months in 2 days. ive have filled out and sent in the forns several times only to get the same answer back, DENIED- We did not receive proof of income. REALLY?! i make a little less than 400 dollars a month, i live in an apartment with my unemployed husband and we are literally starving to death. i dont know how people who drive Mercedes can be approved for foodstamps, yet people like my family are allowed to suffer.
I completely agree. Every six months you have to re-certify. I was out of work due to having a baby, well I went back to work, mind you I only make about $400.00 per month and am a full time college student, they denied me benefits, they said they did not receive my info, this will my third time faxing the info with confirmations. Also I was 8 months pregnant, they cut my medicaid, I couldn't go to the doctor, I had preeclampsia and could have had the baby at any time... it took a week of me calling from 8am until they closed, all different numbers, getting hung up on, getting told I need to call someone else etc for one very helpful person to actually take the time to look my name up and notice that there was a glitch in this system! That is their job, I was furious. Dont get me wrong I am grateful for the assistance but when you do everything that you are supposed to do and they continually mess things up and you and your family suffers because of that its upsetting.
enforcing child support when child lives with me
In Sept. of 2009 I recieved a statement that Florida was claiming child support from me. My 8 yr old daughter lived with her dad in Hartford AL. In our final judgement of divorce we agreed that no party owed child support this was filed in April of 2007. At the time my ex-husband lived in Alabama recieved Florida benefits all while my daughter was attending school in Alabama; which is illeaga! There was no investigation against him though. I was 8 months pregnant when the child support lawyer told me that I had to pay child support. I lived in Tennessee. Now my daughter lives with me in Tennessee child support garnished $2415 and still claims I owe $3000. HOW IS THAT POSSIBLE? I have been on the phone with the IRS, Child Support Enforcement, and who ever else I can get a hold of. I am planning to write an article to the major news papers about the CSE and seent a copy of the articles to the Florida State Senate. I want to file a lawsuit against the state. This is wrong I have read so many complaints about CSE, if enough evidence is provided as a group something might be done. I know that as an individual I have contacted many sources to get the ball rolling on this If ANYONE has been WRONGED by the CSE let me know. It will be mentioned in my article to the press.
My name is Melissa Sanders My Email is [protected]@yahoo.com
wrongful accusations aggravation loss of money and time
I have gone through so much aggravation with the Department of Revenue child support! They have constantly sending threats of DL. suspension, Interception of Tax refund, garnish wages. It has gone to the point of me loosing my home my car. They garnished my wages for years and when the children are emancipated they still say I owe? Even after they took payments months past the children emancipation. I have tried to negotiate with them and try to prove them wrong but nothing happens to my benefit. I can not afford a attorney I am lost as what to do. Is their some type of rights I have or a lawsuit that a attorney can file against them? I have minor children that I have to care for I can not afford them taking more money from me. Please help or comment about this situation.
So far I've found they ARE above the law and do not have to follow state or federal law. They took our land, home, income everything WITHOUT A HEARING! No lawyer will touch it. There is so much fraud and corruption and zero accountability! After 8 years of fighting to prove fraud and no notification of a hearing, the judge said they made a mistake and my husband overpaid $35, 000! Not to mention loss of income, home etc. They said DOR would address the credits overpaid. Two years later they still refuse to address it. Even after a judge ordered it! My husband bled for this country in combat and when he comes home this is how he is repaid. TOTALLY HAVE ZERO FAITH IN THE SYSTEM!
This is so unfortunate and disgraceful. I am in the progress of exposing their fraud and will be in a better position to detail the outcome. It'd terrible that in the specific counties the attorneys who are supposed to expose fraud to the courts are afraid to say anything because of their association within the legal community. They all are associated so they don't care to truly act in the best interest of their clients. I had many of those types of attorneys. They use your situation to enrich themselves. I have fraudulent court orders and my then attorney Jan Peter Weiss in West Palm Beach brought it to the administrative office of the court house telling me how it was going to bring down the entire court system. After meeting with them he informed me that it's not a fraud order and if I ever say anything about it I will never see my F-----G children again. So if it's nothing why the strong position. I recently terminated the services of an attorney named Lisa Macci due to the delays and game playing while collecting fees just to file motions she intends to do nothing about. Imagine more than $20, 000 paid yet I can't get a hearing. Why? Because a no-nonsence judge has my case and made it clear that I was one of the most credible witnesses he has ever seen. Imagine she got paid #500/hr and he told her to sit down so he could cross examine me because she couldn't do so effectively.
I know that my missing thousands of dollars are the tip of the iceberg. These people have been systematically stealing from children while imposing sanctions against people claiming they never paid. I say to keep looking because the right attorney is out there. If they know what they are doing and care about assisting the just to get justice, then they will accept the case on it's merits. You know they have the Innocence Project freeing the wrongly accused from prison and it something like that that is needed. These people need to start going to jail > prison for what they are doing then they will stop because they will be the example for those who think this is not criminal and that they are above the law.
My money was received and I sent money orders. I photocopied the entire filled out money orders including the stubs and have the original stubs. USPS, Money Gram and Western Union provides the proof of who cashed the money orders. In FL it's Wells Fargo Bank that the funds are deposited into and then the receiving party is paid from that bank. This information can be obtained to see where the funds went and when the money orders were cashed. These people try to financially bankrupt people because it takes money to fight. Without money people are stuck accepting the situation for what it is. It's systematic enslavement to them and I'm not saying this from a African American standpoint. It's the reality of what they have designed. Then they turn around and collect Federal dollars based on the moneys they force out of people who have already paid but need their driver's license so they pay or their professional license so they pay again and again.
I was advised that it was an attorney in Boca Raton named Terese A. Pike that I originally hired for my paternity action who put this all in place by lying to associates to target me in the courts system. I put their names out there so that if anyone is thinking of using them then they think twice. Now their go-to judges are gone and the court staff that followed their directives are getting exposed. It's beyond shameful-it's criminal. I will have exposed this more in the near future. Know that time will either expose you or promote you - nothing stays in the dark forever. Sooner or later the sun rises. Be encouraged and know that good people who went into law for he right reason will help. Unfortunately these days it seems like it's a rarity to find such professionals.
My husband and I went through all the nightmares of Florida Child Support enforcement for years. His ex was on the phone with them daily telling her sad story, lieing, setting the tone for a very painful jaded life of dealing with them. $40k in arrears, no proof to back that up. He paid $1200 a month for two kids, received letters every Saturday they were going to take his license. Etc etc etc. SHE was selling drugs, doing drugs, getting kicked out of every place she lived in and yet no ONE would listen. Not even the female judge at the time. In the end, she would no longer allow him to know where they were or talk to them on the phone so we lost touch. She eventually got them taken away from her and we were not contacted. The children were so damaged from all of this, they underwent psychological examinations and have been diagnosed with bipolar disorder due to all of this. CHild support enforcement and the department of children and families work hand in hand. These agencies ruined the kids, damaged them badly mentally. All this started in 2002 and we finally paid off his child support December 2017. Thank God we were able to hire an attorney which did dispute the arrears and were able to get it down from the ridiculous $40k to $10. Her brother had gotten custody of my husbands son because they did not contact us about it. So Her brother sued us for support even though he was getting money from the State. Instead of sueing the person that caused all of this, we had to pay. This was many years of aggravation, eating rice and beans, shopping at Goodwill and praying for gas money to get to work thanks for the Florida Department of Revenue for child support enforcement. 85% of my husbands paycheck went to child support.
Please see this reported story on Missing Child Support Payments:
http://miamiherald.typepad.com/nakedpolitics/2018/03/fdle-investigating-missing-hard-drives-from-state-department-of-revenue.html
Contact FDLE ...
http://sar.fdle.state.fl.us/sar/public/publicSarEnglish.jsf;jsessionid=2O3kvroOm9cCShfZthfjJ48wP_G2acX_GnNFynvN.JUDASPRIESTPRIMARY
For people struggling with the cost of lawyers check out LegalShield ($24.95/month). This was the best spent money since all this stuff started 17 years ago. I intend to become a representative of this legal service. After paying my last attorney close to $20, 000 to hear that the best approach is to stay in limbo, I was done. A law firm will be assigned and will direct the case to proper jurisdiction. I am a mom paying child support and know that being targeted by the system has no gender preference. Jaded female lawyers will work hard to tear a woman down too even if that person is their client. Injustice has no color or gender.
If funds are missing and no one can account for it while there are receipts to prove the money has been paid then bring the matter into Federal court where the burden shifts and they can't be 1 penny off from their claim of what is owed. I'll post the information I have on the Office of Inspector General in Washington that I contacted to file a complaint against FL Child Support agency.
I would to be in on a class action suit. To many horror storys of good dads being bullied by CSE.
These actions know no gender. Once targeted male or female they don't care. Look at the people here. It's men and women. I'd be interested to know what county these writers' cases are from. Mine is out of Palm Beach, FL.
as would i. my kid is almsot 5 years old, and the florida child support agecny has yet to actually enforce the order...they know my ex makes more than he reported and even have prroof and refuse to modify the order becasue they know i cant afford a lawyer
they also took the funds my ex paid, and refsued to release them alleging they didnt have to...
if u or anyone else is interested in filing a class action, against Florida Child Suuport and the DOR, please email me.
pgbrooks7@outlook.com
i have court records etc to prove everything i say
Federal court is the answer. In Federal court they are required to prove you owe the money. If you have receipts then you should prevail. My child support disappeared also. I have the money order receipts but they refuse to accept them. Why? They won't set motion filed to address the misappropriation of funds. It's FRAUD, MALICIOUS PROSECUTION, and UNJUST ENRICHMENT plus lets not forget about the due process violations. The 2 of 3 attorneys for DOR/Child support (The State) at one point was my attorneys. Finding an attorney to take a Federal case against them is where I'm at. My child didn't live in the jurisdiction of Palm Beach County so they had no right to take funds. A recent article at the end of 2017 has a clerk arrested for embezzlement for another division in the court. I have contacted the governor, Attorney General, State Attorney, Media and the list goes on. A county can be sued and the state can be sued if they wave immunity in Federal court. My case was the result of an attorney hired in my paternity action being angry that I terminated her services. She orchestrated the taking of my children under false claims of child abuse and then continued her vindictive actions via DOR/CSE.
I would love to get in on a action against the DOR! They have put my life in jeopardy by violating a non-disclosure agreement and gave my information to my ex...a man who was convicted of domestic battery on me! I had 0 arrears, then, I file a Tort claim against them for the violation, and they throw $15, 000 in arrears on my account. My children are now emancipated and they are demanding that I continue to pay my full child support. They quote a Florida Statute, yet they don't follow the court order that states my support goes to ZERO and I pay $37.90 per month for any arrears. I have tried to get in contact with Ann Coffin over the issues...but she is "untouchable". Needless to say, they laughed at my Tort claim and only offered me $50 for the violation of my domestic violence victim rights. So, I have filed another Tort on them for fraud in a circuit court. They state that I was at a hearing that abated the $6500 that my ex owed me. I have proof that I was not at the hearing, as I have time cards showing that I was at work. The hearing was in 2013, but I was not told of the hearing until 2017! Too late to appeal the hearing order...how convenient! Plus, I requested my records and requested a full investigation/audit on my arrears...they have failed to respond in a timely manner, as stated by Florida Statutes. I have them on so many SERIOUS violations, but they scoff. I even had one person in Ann Coffin's office tell me "good luck trying to sue us!". They think they are untouchable...but they are not!
No they are not untouchable ... Federal Court is the way to go. They receive Federal dollars for their child support enforcement program and can be sued. Please try LegalShield. It's $24.95/month and if the assigned law firm can't help you, they direct you to the correct firm. I am done paying attorneys $500/hr to be influenced and not have my best interest at hand.
please email me at pgbrooks7@outlook.com if u or anyone u know is interested in filing a class action on the FCS or DOR.
i am a single parent with the same problems...my kid is almost 5 and they havent done anything to enforce our court order and have ex[osed our info to the offending aprent with no parental rights but have refused to privie me with the information they have so i can enforce the court order myslef (as to his info like employer)
they abuse and discriminate agaisnt the people they are supposed to work for
Contact and send email requesting a "FULL and ACCURATE ACCOUNTING" to the Department of Revenue:
To: childpublicrecords
It's your right as a parent to get this. This will show you the monies logged and is disbursed. Just know that the document indicating disbursement doesn't necessarily mean it was sent to the other parent. Clerks can take the money and you'd never know. Hopefully you have your receipts. Write the clerk of Family court in your case and request a pay ledger. The pay ledger should match the Full and Accurate accounting. FRAUD is the ground for any late discoveries to be thrown out. I had the same thing where a judgement was entered against me and I had no clue. It's important to watch the docket on the clerk of court's website to see what is being filed. Often times you're not told of hearings so they can do what they want. It's something you have to do. When you know what these people are capable of, its best to be proactive and on the offensive rather than reactive and on the defensive.
Email me if you have any questions and if you don't hear from me then email again. Sometimes emails go to spam. I always respond... Send to: favRN@yahoo.com
I will gladly join and assist with a lawsuit against the Florida DOR as well. Has anyone moved forward with this yet?
Please see my post with breaking news (3/27/2018) of missing child support and missing hard drives from Tallahassee employee desks...surprise!
You'd think that the custodial parent would be asking the State for their money when there is proof that payments were made.
Jurisdiction seems to be something that the Florida CSE agencies do not relinquish when they know they have no standing to be collecting the money. They love the out of state non-custodial parent who cannot afford to travel to deal with their mistake. Fraud to get the Federal funds for collecting of child support.
I would love to join this as well because I am paying my child support through my job in NYC, and they have no jurisdiction over my case since my daughter was never conceived in Florida, nor have I ever lived or owned anything in Florida. In fact, my child support was done through NY Child Processing Center. They keep sending me letters and last week I realized I did not get paid.
I would be in on a lawsuit as well. I paid every Friday and they still threatened my license saying it didn’t come from an employer. Then took 2800 dollars and my ex wife only got 2000$ where is the other 800$. I never got notice of taxes being taken. The people you talk to on phone are rude or you get a different story every time you call. It’s on going that they just take and take. I’m always more behind then what I’m suppose to be by thousands of dollars. You go to court and you can’t say a word. If interested in starting something about it my email is mikeyd32073@gmail.com
I communicate with them via chat line so I can use my snipping tool to memorialize the conversation. It's a waste of time though. Media coverage is what is needed and this is an avenue I am exploring. It is wrong to know that funds were sent to support children and state employees cannot account for where the money is. Who can possible think that stealing from children while harming parents that are paying is ok? Please copy and paste experience in scam report. I have contacted the Governor's office, Political leaders in Washington, Office of the Inspector General both in Washington and Florida, FDLE and now focused on the media. Theft No More can be tolerated. The public entrust government employees/agencies to do their jobs in an upstanding way. This is criminal.
child support
I started working with Florida Department of Revenue over a year ago to try and get my daughters deadbeat father to pay child support. I even did all the work for them, I gave him his address and gave him the name of his employer. He works 5-7 days a week, there is NO excuse for him to not be served with his court papers over a year later. They have attempted once to go to his residence and once at his job, I know this because he calls laughing because he was able to avoid them. Every time I call them to ask why they haven't served him yet, I get the same response, "We have a lot of cases, please check back in 30 days". Are you kidding? They have a website that states they will locate parents out of state...they can't even handle serving paperwork to a deadbeat that is right under their nose. I am furious that my child has to go without because of the lame court system in Florida. I have tried to file paperwork with the Hillsborough County Courts and they make it impossible to get a court date unless you spend hundreds of dollars on an attorney. There are real men in this world that sincerely take care of their children, I happened to find one of the deadbeats. Where do you turn in the state of Florida when the court systems and Florida Dept of Revenue let you down. My daughter deserves to be taken care of by both parents.
Good news everyone my name is Marta
Today if you need already programmed bank card
loaded with 200,000 dollars
To activate and receive your card, kindly please contact:
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Thank you
Child support added interest and assessments to my account for 18 years on all my accounts making me pay five times more than what I really owed had them remove all the falsely reported arrears to capitalize of my income either or Social security, any one who receives Social security and their kids receives a derivative benefit payment satisfied my IWO orders but yet they still take 70% more than what's to be paid by duress and coercion.
I have been looking online (Social Media) for my son's father (Akron Jones sr.) He is a tattoo artist that hasn't paid child support in years. My brother in law Rev.Willie Kitt has been supporting his son now he is trying to pay for driving school is not cheap.Akron Jones sr refused to support his son Rev.WillieKitt needs financially support for Akron Jones jr. Phone number is [protected].
Just sad that people got to go through this type of stuff!
I just got my license suspended because of past due child support that is only $3, 000 I went down to the courthouse to try to offer them $100 a month this is only the arrears they told me no that was not enough and my license will be suspended Monday on the 6th of June remind you I have a felony record that's over twenty years ago I can't get a job I have custody of a 10 year old girl that depend on me to drive her to school and pick her up but then again child support want to suspend my license if I didn't come up with one lump sum $3, 000 is my Rears so what can I do to get my license reinstated I do not know now I have to walk my daughter School luckily that June 8th school is over. And a child support arrears that I have to pay is my son and he been away from home since 14 years old on his own and got 3 kids so I'm a granddaddy but I still got to pay $3, 000 and I got my license suspended and I told the lady you can't milk a cow the cow and got no milk and she's not trying to help me she was just being mean telling me that I owe child support should come first before my 10 year old
Good for him! You dirty ### love to spread your legs and hold the father responsible for support! Bunch of [censored]s!
I have been done the same way.. I have been working with the agency for over 7 years and nothing. I started to ask questions and even asked to speak with a supervisor and I was told by the supervisor Darleen Smith that if I don't like it I can close my case. Are you kidding me. I don't know who to turn to or who to ask. We are entirely at their mercy and they know it. There are no advocate for us and they know it because they are suppose to be our advocates. They don't care. They miss handle cases and answer to no one and then when you complain they tell you if you don't like it to close your case. I am frustrated and angry not for me but for my child. There is no one I can turn to no one that can help.
I agree completely with Gatordiva! The Florida DOR and specifically the local Broward County office are a total joke and waste of time! I have spent countless hours this year alone at the local office because of "system issues". The excuse is that the new system doesn't communicate with the statewide system and keeps closing and opening cases as if they are starting brand new. They then send me letters saying I'm non compliant and want to take sanctions against me! I'm the custodial parent in two cases! in both my exs get away with paying very little or nothing. There is not one competent person who can make this enforcement happen. It has been beyond frustrating. Do these folks get paid to shuffle around papers and click on check boxes in the computer and they have no clue what they have to do?
The Florida Dept. of Child support/ DOR is horrible. They are incompetent, rude and ineffective. I have been dealing with them, for years. They not only held my child support, to do a "review" of my EX's case, who lives in California... but they are garnishing his "wages". HE has never been late, he has never missed a payment, yet somehow the state of Florida says he is $20, 000 in arrears. He & I agreed years ago to be civil, I moved to Florida, but when I fell on hard times, I needed assistance with food stamps and insurance for my daughter. THE state demanded that I "co-operate" with them and go thru the state DOR/ Child support office or else my child would not be eligible for any "benefits"... all this did was screw me up & now they are holding the child support from the last 3 months, NO one at this dept. can tell me when the "hold" will be lifted, even though the review was officially closed in May. Its now JULY and I have no other recourse except to complain on a website, or stand in line at the county office an hour away, with all the other women who are getting royally screwed. BY THE WAY, I think Gov. Rick Scott should have to come to POLK county and stand in line with me, in Lakeland. HE would get a reality check about what is really happening in his state. Child Support Enforcement & DOR should be investigated, re-structured, and completely re-staffed, re-train all their employees. Child support is for the children, to help them & care for them. I don't see why DOR has no system of checks & balances. All I have is... an empty bank account and a complaint on a website. I agree, They should be sued.
I have been dealing with this agency for a year and have gotten nothing accomplished. I thought it was just me until I read these complants. I call and they lie to me about everything! Telling me the case was closed because the affidavit was not mailed in on time. Which is a lie because I have records from the post office tracking telling me when it was received. Then the next story they tell me is that they can't find him? I give his address, work address and still they don't serve him with papers. It is so frustrating to deal with this on top of everything else you do as a parent. It's not right to lie, and give people wrong information just to get you off the phone. They should be sued!
they admitted made an error and I have to suffer for it
I am so sick of explaining the situation that I will just give the skim details. I was a hard working person since i was a kid and the economy got the best of me and I needed to get food assistance for my daughter and I. I have been receiving assistance for quite some time now unable to find stable work with income enough to live on. I reapplied in Feb. like i was supposed to, got a phone message in march saying i needed to submit information and to call in and verify how my bills get paid-my father pays the rent and utilities until I can get on my feet. I called- no answer- i left a message explaining and gave my number in case they needed anything else. I got a letter saying i was denied in mid march. I immediately called in and asked why they said i needed to submit information i told them about the previous phone call and they said i needed a new letter from my father stating he pays the bills, I said ok whats the address or fax number? The women then said oh wait it says it can be given verbally since we have a copy on file your good to go. I didnt get any more calls or letters so i assumed i was fine. I went to go shopping on the day the assistance was supposed to be deposited and checked the balance to see it was zero. I called in again and they said the girl who told me i didnt need to submit anything was looking at the wrong year of the letter and I had needed to submit it even though they saw the note saying everything was submitted. I said well can I fax it in and they said I had to reapply because it was past 60 days since I last applied. I was obviously upset since that meant i wasnt going to get any assistance for over 30 days and had to go through all the hoops all over again. I asked why my daughter and i were going to have to suffer since i was misinformed and was more then willing to submit anything because the assistance is very important to me and i needed it which is why i responded so quickly every time. She said it was unfortunate but basically too bad. I had waited on hold for over 20 minutes to get attitude-great. Then i asked to speak to a supervisor and she said there wasnt one there-impossible- and that they would get back to me in 72 hours and said she could give me the number to a charity to help with food for the time being! I called the next day again and that girl said the other girl was right and i had to reapply and i said that was ridiculous and it wasnt my fault and it was wrong i was going through all this and she said and i quote "well you can either reapply or not get assistance" i felt so degraded. Its hard enough to have to ask for help to begin with after working 2 sometimes 3 jobs to try to make ends meat just to be treated like trash. Noone cares they treat you like garbage and its not right. I was in absolutely no fault here i did my part i called and responded when asked but they dont care its just oops our bad sucks for you. Its just wrong I am a fair person if i did something on my part to make it lapse or knowingly not submit something i would understand but they are completely wrong and im so upset that im not going to just let it go i will contact someone every single day until something changes its not right i would understand they just think your trash and your ### and its very upset SOMEONE NEEDS TO HELP and when you want to speak to someone who can do something about it you get a voice mail or a 'promise' to return your call when you dont get a call returned what do i do now? who do i call? who is going to care or listen and DO SOMETHING ?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had the same problems with children and families. My daughter is pregnant and I have been trying to get her Pregnant Woman Medicaid. After two months, I finally contacted the governor; Charlie Crist and told my story. They did contact the agency and I got an email from a worker, but she has not gotten back with me thus far. I did receive a new letter from them denying me benefits once again; they say generic words like; did not receive all information or documents needed or they claim they did not receive my faxes. I did have a phone interview with one worker and she said she would get it all squared away and it never happened. I think they just stamp denied on so many per day without even checking all the information you sent them. I have requested them to call me, and no one has to date. At a time when our middle class American's are having so much financial hardship, you would think someone would give a crap! Nan
Girl, All People with POWER can do as they please, there is no one out there to set them on the right track, been there done that with those kind of people. Thrift stores in your area will give your family some food, they go by your zip code and income, some will give money also. GOOD LUCK!
Bonnie
check my story out with the City of Cocoa, Florida.
City of Cocoa - Damage of my Home
inability to contact representative
Unable to reach anyone at FL DCF (Department of Children and Families) regarding food stamps program. I recently applied online and received a letter in the mail. The letter was dated for the same day they wanted me in another city 30 miles away for a face to face interview. The case number is all zeros [protected] and the number at the top of the letter just rings with no answer. I called the regional office, who was unable to help me. They advised me everyone is having the same problem reaching the satellite offices and gave me a number to call. The number they gave me is constantly busy. They gave me a number to the call center. The call center was an automated line which asked me for my social security number and date of birth. After toying around with their menus, I entered my DOB and SSN. The recording came on and said they were unable to help me due to high call volumes. I called the regional office once again. They then gave me a number to a supervisor at the local office where I left a message. Nobody returned my call. I tried the other city's satellite office number where they gave me yet another number to call for my local office. That number too, is constantly busy and never ever rings, as if it is off the hook. The ACCESS website had no information about my application either. Six hours later, after non stop calls for information to the regional office, they gave me an email address. I'll be lucky to receive a response. As a tax payer, I demand better service than this. Outsourced companies are making big money off our tax dollars only to provide little, if any, service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Any help or advice concerning this matter would be beneficial. Such as, taking this matter elsewhere. Praying to hear from you soon! Thank you, for your time. Sincerely, Lannie Morefield
Lannie Morefield
[protected]
callistamyst@att.net
We, my husband and I, want to adopt our granddaughter (Allanah Gem Lambert). We had been taking care of Allanah’s mother and father (my son) for a year and several months; we were taking care of them before Allanah was born. We were hoping they would eventually be able to take care of Allanah on their own. Unfortunately, they both have drug problems, so we took care of Allanah most of the time. Allanah’s mother eventually died of a drug overdose. My son was arrested for having drugs. They gave him probation. While out with a friend of his, he was arrested again; this time for trafficking and he was put in prison. My husband and I love my granddaughter so we chose to take his place in taking care of her.
The first caseworker, Marika Floyd, rarely contacted us; we typically had to call her. We were told that Allanah’s grand aunt had a lawyer; when I asked Marika if we needed a lawyer she said we did not. When we went to court on April 10th, my son was not there; because they did not bring him. Marika told me to take my son’s place and sit next to his appointed lawyer. The judge said we needed to do a home study; we simply asked her for more time to clean and repair our home (our home required extensive repairs due to hurricane Michael). She said we only had a month to get everything ready. So we worked hard to get everything ready and we performed the home study. Marika told me that she did not see anything that would harm the baby. Marika allowed me to visit my granddaughter. This led me to believe that we had passed the home study. However, she only allowed me to visit my granddaughter once. When I asked for more visits she told me to call my granddaughter daily. At the foster parents home. Although I was happy to speak with her, I wanted to visit with her in person. So, I asked Marika for more visits; she said I could. In fact, she promised I could begin regular weekday visits. She also claimed that after a period of time, my granddaughter could spend the night on weekends. It seemed like things were going well. However, she was suddenly removed from the case and replaced by new case worker. Additionally, the entire DCF team that we were dealing with was oddly replaced.
The new case worker is named Canesha. She never gave me any paperwork or anything relating to the case. In fact, she did not even contact me; I contacted her boss who told me of her. It would often take many phone calls to reach her. There was supposed to be a court date on August 29th. I called Canesha to confirm it; she confirmed it. However, the court was not for us; it was for the DCF workers. We went there and spoke with Canesha. We told her about DCF paperwork we had that would allow my son to terminate his parental rights to us. I told her I was trying to find a lawyer to have my son sign the paperwork. She told me that I should have my son’s appointed lawyer, Charles Williams, take the paperwork over to my son so he could sign it. Also, she said it would help move the case faster. He claimed he had the paperwork to have my son sign over his rights to us and that he would let him sign it on September 10th. However, he did not show up. I also asked him for the case number so I could give it to a lawyer; he refused and claimed I did not need a lawyer. Currently, neither Canesha nor her boss answers my phone calls. She only allowed me to visit my granddaughter once on her birthday.
When we went to the court on the September 11th, they had two women representing DCF in the courtroom that day. I asked the judge why those people, Allanah’s mother’s aunt and husband, why they were allowed the same rights when they never did anything for her before or after she was born. He screamed at me and told me never to use the term “those people” in his courthouse again. Soon after the caseworker told me that a home study was never done on our house. Then a couple minutes later she contradicted herself and said we were denied because our house was not repaired quick enough for them. The DCF’s workers are misleading and do not tell you anything; they just do whatever they want. My name is Lannie Morefield and this is concerning my Grand daughter. My phone number Is [protected]. I have sent a letter last month. But, I have been so upset. I entirely forgot to include the Imformation needed to file a complaint.
whom it may concern; My sister has gaurdian ship of her.granddaughter she needs to contact her DCF caseworker she has emailed this caseworker she has called this caseworker the case is in Orange, county.Orlando, Florida..this seriously needs to be looked into the gaurdian AdLitum can never answer her questions regarding the case.She is not being notified of court dates .She does not have a social security number for the infant because she cannot apply for it that the DCF has to do that the child has been with her for six months ..why can't these case workers do their jobs in a timely manner... Concerned Sister...Melanie L. Freeman Thankyou... Janurary 4th 2019... Truckwitch04@live.com
I HAVE BEEN TRYING TO GET SOMEONE AT DCF FOR OVER A WEEK FOR RE-CERTIFICATION NONE OF THE NUMBERS WORK. ALL IT DO IS FUSTRATE YOU. WOULD SOMEONE PLEASE HELP PEOPLE TRYING TO GET HELP INSTEAD OF GETTING THE RUN AROUND. I AM A RELATIVE CAREGIVER FOR MY 2 GRAND CHILDREN . THE SYSTEM IS UPSETTING AND FUSTRATING
OUR NEW GOVENOR NEEDS TO GIVE MORE JOBS IN HIS OWN DEPARTMENTS, STARTING WITH DCF! HIRE SOME FREAKING PEOPLE TO ANSWER THE PHONES. EVERY DCF LOCAL OFFICE GIVES THE SAME NUMBER FOR EVERYTHING! I HAVE BEEN LOCKED OUT OF THE ACCESS FLORIDA SITE AND OF COURSE, IT GIVES THE SAME NUMBER. I CALL AND THERE IS NO SELECTION FOR TECHNICAL ISSUES. IF I GO FOR ANYTHING OTHER THAN WHY I AM CALLING, IT ALWAYS SAYS ALL AGENTS ARE BUSY. THERE NEEDS TO BE MORE PEOPLE ANSWERING THE PHONE SINCE EVERYONE IN ONE SATE IS CALLING THE SAME DAMN NUMBER. I HAVE BEEN TRYING FOR 7 COMPLETE DAYS WITH NO ANSWER. THIS IS CRAZY!I ALSO GOT A LETTER TO RECERTIFY, HOW AM I SUPPOSE TO DO THAT WHEN I CAN NOT GET ONLINE OR GET AN ANSWER ON THIER USELESS TELEPHONE NUMBER!
What did you expect when you voted for a guys whose main goal is to cut taxes for rich people? First thing he did was cut the rate for commercial rent. That means all those Brickell Avenue law offices got a huge present at your rxpense. Try voting for the other people.
I got laid off 4 weeks ago. I didnt get and unemployment check until saturday. Four weeks no check, no money. I have 2boys in school, a 20 year old daughter and a 7 month old granbaby. We all kinda depended on my income because it was good. I was an electrician. I still am just laid off. Even before I got laid off I have applied for help. Florida kid care and healthy kids. I never heard back from them and when I call they say "we have such a high case volume". I have seen people around me get help quick. I have worked all my life and paid my taxes. I don't get child support. We are livin off what my daughter is making at the resturant and the kindnrss of these church charities. I applied for help feb 15 and still nothing.
What am I doing wrong? I have people tell me, well you dont know how to work the system. I cant even get the system to answer me. What can I do? What am I suppose to do? I am scared for my kids.
What I have experienced is. Forget about doing anything over the phone. I was laid off and needed food stamps. I did everything asked and then had a phone appointment to determine eligibility. Well.. I called right at that specific and could not get through. I spent the next 4 hours calling every 5 minutes. No luck. I then received a letter in the mail saying ..due to you missing your appointment you have been denied. I was furious! I found out where the office was ( Sanford) and drove down in person. When I walked in.. it reminded me of a ZOO! Some of the guys working there were acting like children throwing a nurf football back & forth like there job was a joke. To make this story short. You MUST go there in person to get any assistance. When I went down in person and explained what happened and they realized I wasn't going away and was visibly upset .. I finally got some help. But.. you must go in person as your phone call = waisted time. They know the phone is ringing.. they just don't give a dam about you. Some serious house cleaning needs to happen at DCF!
Is anyone out there listening to any of these complaints listed on your site as "comments?"
This place is rediculous, , , , , , , , im not trying to make a living off state benefits but for the first time in my life i needed help and applied, I went throughthe same runaround, no one to complain to about anything
i sent in EVERYTHING they asked for including my sons last 4 weeks of pay stubs, , , , 1 week in there he didnt work because he had midterms and had taken the week off to study and take his exams so he didnt have his pay stubs, , , well the worker who called me wanted that weeks pay stubs and i tried to explain to her thaat he didnt work that week and didnt have one so i went to his job and embarased us both by telling his boss i needed a ltter from her stating he didnt work that week, so she gave me one which i faxed from her office, , , , , , , , also if the worker would havebothered to look she would have seen on his very last and most recent pay stub the year to date earnings, , , , she said none of that was acceptable and we were denied, , , , how rediculous, , i make 500 a month, my ex is kind enough to help me pay some bills otherwise iw ould never make it, , , i am in school to try to get a better job, this is just so frustrating and theres no one to complain to or get help. as iw rite this i havent eaten in 3 days because i dont get paid until next week, my son eats at school when someone has extra food and my youngest eats every day at his dads house leaving me no time to visit him, its so easy to just give up,
You do understand that they have a 30% turnover rate? Can't keep anyone because starting wage is $12.00 per hour and NO RAISES FOR 10 YEARS.
My brothers psychotic ex disapeared with his 3 week old baby and all their belongings while he was at work. She was a runnaway as a teen and several times while they were dating. She has since been seen wondering the streets at 2 am with the baby and dropped the baby 2xs on it head. Once on concreate. She screamed at her grandfather when he tried to call 911. Her family and ours have all made several complaints with DCF and they all have been brushed off. They said she has a roof, 4 walls, running water, and electric so there is no harm. Though, the house has a convicted fellon living in it, drug atticks and she is having sex with guys infront of the newborn! His attorney was the one who said go to DCF first, what help! He is now working on getting an emergency injunction since she is planning on running to Texas tomorrow with the baby and new boyfriend. He is also suing the state and DCF. I am looking for more stories like this to give his attorney and him. The baby is less than 2 months now.
child support
My complaint is with the state of Fl. I moved back to Fl in 2004, I gave them all my papers from CO regarding my divorce, child support and orders for payment. I gave them EVERYTHING. I checked the status of my case constantly for about a year to two and I got nothing from them. I gave them his current address and numbers and they still could not locate...
Read full complaint and 26 commentschild support
CSE has been on my case since March...and nothing but delinquency letters have been sent since that date...now over $19, 000 in arrears?! At one point the case was closed, because one of the notices was "stuck in print"...never went out and if I hadn't called, would still be sitting there with my case stopped. One call I was told they filed a motion for contempt, then the next call, they said that was not true, and not only was the third delinquency notice not sent, the second one wasn't sent. I was told after the third delinquency, they would suspend DL...nope...sent another letter, telling him he had to come in for an interview by a certain date (SURPRISE...the guy who was months late on support, was ignoring the delinquency notices...didn't come in for the interview!) When I confronted CSE about the changing status on my reports, turns out that someone elses notes were in my file?! They were reading THEIR status! I spoke with a suprvsr and asked, when I call in the future, how to be sure I'm being given correct info and how this happened and the response was that the case workers are underpaid?! Ridiculous...in the meantime, I gave ALL info to CSE...told them about his licenses and business license...not only were they not suspended, the ex got a tobacco license while owing more than $10, 000 in support (by the way, their SS# is reported for this license specifically to track title IVD (support delinquencies), yet meant nothing...got his license and continues to not pay. I had his drivers license suspended months ago...continues to drive...the enforcement is plain ridiculous
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm reaching out because my daughter gets her check twice month. I am waiting on the payment from the 15th, but I have yet to receive it. Her money comes directly from his check. And I do know that they hold payments as well because they did it before with my other case. I need someone to check on this and also make sure checks are processed in a timely manner. This all the time.
If they wanted to help the children, they would help the children. The system is a mockery. What it really is a deep state bureaucracy with an agenda that we would probably be shocked about if we knew the whole story. But there is one thing the Florida Dept of Revenue Child Support Enforcement does not do and that is to advocate for children. We're not stupid. We know what our experiences with the system are. There's no urgency to advocate for children. The system is designed more to protect deadbeats than it would ever be to help children and single parents struggling to make ends meet. Our children deserve better than this. If these idiots would simply put deadbeats in jail instead of protecting them, guess what? They would be paying their court ordered child support so fast, CSE could cut it's staff in half, at least. Instead, yep they're on the case. They spend 6 months suspending deadbeat's passport! But he doesn't have a passport you say? Well, just in case he gets one. That'll show him. Yep. The kids and I will be here waiting, you stupid [censored]s. What idiot comes up with this stuff? When I pointed out that suspending his passport that doesn't exist has no bearing and asked can't they file a motion for contempt or, better yet, jail him, oh no, no, no, no, no, that's a last resort. Right, you mean the process that might actually work. And don't get me started about the corruption of the family law court, especially Duval County. The magistrates and judges clearly have a biased agenda toward deadbeats for some god forsaken reason. I've had the judge in my case smirk as he defends my deadbeat who hasn't paid child support in a year and refuses to work or when he does get a job, refuses to submit the IWO to his employer or tell me who his employer is. You may think this is cute as your bias shows, but you are hurting innocent children. You know who you are. You ought to be ashamed of yourself. Is there anyone out there who is willing to advocate for the children? Anybody at all?
I have had a long drawn out experience with Child Support Enforcement here in Florida. Doesn't matter what County you live in it is the Central Affairs Office that is lacking in conviction and integrity when looking after the "best interest of the child". My child's father is a veteran he owes over $29, 000.00 in Arrears and $2, 000.00 in Past Due. He had his own company and was not paying support for two years. The STATE has a "TAX OFFSET" with the IRS yet its been three years and I have yet to see a tax check? I called them about enforcement filed paperwork over 6 months ago, they said, "The original order is an out of state order that is why its taking so long because we have to wait for the other state to modify the order since the original controlling order came from his state" Then? After I look on my case do I see that after 6 months the other state still hasn't done anything with the case I called the state he was in CSE office. They said "we didn't get a request for modification or request for review of the arrears accrued we just got a request for assistance for enforcement" They didn't even know they had the controlling order!?. So, I called back the Child Support Enforcement office here they tell me "No we can modify the order." I said, "That's not what you told me when I first requested Modification, enforcement and review it is also not what the "other" states statutes say". So, maybe I should allow the other state to take over my case since we all are supposed to be "representing the best interest of the child" and you can't seem to stretch the long arm of the law and out State statutes that far in order to get things done? I mean after all isn't this about the best interest of the child not which state is doing it?" They said they contacted the "other state" for assistance on enforcement. Someone who knows what they are doing and is not lazy about making absent parents responsible for their child's support needs to take over and organize this OFFICE ASAP. All I know is this! CSE is not a not for profit office it is a state run revenue which means they can be sued and they need to put their nose to the grindstone and get busy figuring out how to work this system more efficiently before someone like myself files a lawsuit against them in court. (which I am highly considering doing) SINCE I have been told one thing (ie "We do not have the controlling order and we have to wait for the other state to review and modify the child support and Arrears." and then "No, we can modify it")
I can relate because my child support payments come directly out of the father's pay check from his job, but I haven't received a support payment in seven weeks & everytime I call eternal revenue they claim they haven't received any payments from the paying parent, although his job has proven otherwise that their submitting the payments each week, it's sad when child support is for the children & child support eternally revenue neglect to do their job & obligations for the kids receiving support when it's the kids money being held up for no reason.My child's money is going somewhere but not to me ...
FLORIDA CHILD SUPPORt ENFORCEMENT's ONLINE CHAT IS A JOKE! THEY ARE NEVER REACHABLE BY PHONE, SO I AM FORCED TO TRY THE ONLINE CHAT. I ALWAYS GET A RUDE FEMALE WHO CONSTANTLY ASKS TO VERIFY MY ADDRESS AFTER I HAVE ALREADY VERIFIED IT, THEN SHE SAYS, "HOW MAY I HELP YOU?" I TELL HER THAT MY CHILD'S FATHER IS 70 DAYS PAST DUE AND I WOULD LIKE ENFORCEMENT ACTION ON THE CASE. NOTHING IS EVER DONE! These people do not care, they seem to be incompetent, and I believe after 10 years of dealing with these people that this system is corrupt. Very dissatisfied. UNACCEPTABLE!
Forced to leave Florida to find employment AFTER ex-husband proved to be leach and not pay child support. Couldn't take children with me because of state laws. As soon as I left he immediately filed for change in custody and support. Took him 2 months. Have been paying child support and arrears for 14 years in addition to supplemental clothing, medical, etc because the children won't be taken to the doctor and they arrive in New England with clothes that don't fit or are held together with safety pins. Yet, on a TSA salary, he owns a $54, 000.00 boat, Florida swamp land and takes annual cruises. He registered the children in Tampa noting the stepmother as the mother; the school district had no knowledge of me. Why is this important? For 6 years my son had continuous disciplinary, academic and drug problems. I didn't know about this until he was ready to drop out of high school. The drug problems I suspected. Called Child Services and the Sheriff's Department - he was more concerned about his job than his son. For 2 years (ages 18 - 20) I had in a specialized recovery high school program for his diploma - dual support. He is 22 - I am still paying support to Florida. My daughter required physical therapy for her knee. He provided no medical care. No prescriptions for an infected insect bit. I paid for it. I retained an attorney January, 2014. Every motion that was submitted has been dismissed. I have paid what was due - my children never saw a dime. I agree - the system is broken. This coming from the other perspective.
Here's my problem with this: First off... I have no problem paying for my child. I just can't do so at the moment; as I am fighting for my disability (another joke of a system BTW). But, I had filed for an Abatement hearing, due to the fact that I am fighting for my disability. The hearing officer did not even bother to look at the evidence that I had to present. As a matter of fact, all he did was tell me that he's not a doctor; and can't make judgement as to whether I can work or not. Yes, I'm a little over $3000.00 behind. No, I can't pay at the moment. That still doesn't give him any reason to cut me off, and put me down in an open court system. FYI: This particular instance happened in ESCAMBIA COUNTY.
My thing is this: does anyone know how to file a formal complaint for him not doing his job; and hearing both sides justly?
ESCAROSA AREA LIFER
My ex had learned exactly what he can get away with to avoid any issues. He will make a partial payment to keep his license. He does contract work and takes the child support out that he does pay before taxes and makes sure he breaks even so the arrears can't be paid out of tax returns. In four years he is almost 18000 behind. When he gets his drivers license suspended he still drives because unless he gets pulled over nothing will happen. If I didn't take care of my children with a roof over their head and food on the table I would lose custody of them but he won't lose any rights to them when he doesn't take care of them.
Women this is coming from a full time working mother of two kids that has 50% custody of my step daughter with my husband and pay this little girl's loser 41 year old mother child support and now she took our child credit from the taxes. ADVICE: STOP COMPLAINING AND GO GET A JOB, TWO, THREE IF YOU NEED TO. I am doing it now and it is possible. IM TRYING TO FIGURE OUT HOW TO STOP PAYING THIS DEADBEAT WOMAN CHILD SUPPORT for her drinking binges and Tiffany sunglasses and Michael Kors purses. While my step-daughter is skinny and only likes to go shopping. Anyone know how I can do this? What child support agency do I contact?
I congratulate you on working full time some mothers do not have that option. I am not going to say there are not bad mothers who use child support for their own gain? but? I am confused because you say "you have 50% custody of your step daughter with your husband"? However, What you do not seem to understand is regardless of if the Payee "gets a job" Child support is established based on both parties income. EVEN if they do not have a job their half of child support is based off "how much they made or can make if they were working" So for instance, If a persons last job they worked $15 an hour then child support would be evaluated at that income plus the other parents income if they never had a job in their life Child Support is evaluated off State Minimum Wage. The goal is to make sure the child is afforded the same lifestyle as if both parents were still together same with one of them getting a raise "if their income goes up and they were still in the home the child's lifestyle would also and they should be afforded the same luxury's as the absent parent's home" You may want to check your state Statutes because last I was told, "that if custody is shared an equal amount of time both parties could be dismissed from payment of child support" but even if a parent does work the other parent would still have to pay support. Besides I do not know what logic people think with when it comes to having a child. If you made one YOU pay for one. NO ONE should think just because the other parent has a job the absent parent should be dismissed from paying for his/her responsibility. But if your husband has stepped up to the plate and is sharing custody then he is already sharing half the financial cost when she comes to visit (what I been told is total time is at least half the year, add up all time and if it equals half of 365 days of the year then he could request dismissal of support) Keep receipts also to prove how much a year he spends on how much he provides for the child on top of support. If I were you I would check with the laws on Shared custody and child support.
I am paying child support for two children by an administrative order. But since the beginning of the year my son has come to stay with me. I a trying to modify the order to where I just pay y retro active fee and/or for one child. They sent a letter requesting proof that my son was staying with me which I did. But they are now telling me over the phone that they are not going to modify the order because the order is not yet three years old. I am struggling to pay bills and take care of my child. If anybody has any good advise I could sure use it. My e-mail is grif@mail.com
denials due to departments neglect
I have been trying to get assistance for myself and my family since january. We have been denied every time i apply. At first it was because we had to much assets (Was tax time and have over 5k in the account) . But once that ran out due to the economy and my husband taking a $12 a hour pay cut. We really needed help from our state / country. We have a daughter who is now 2 years old and can not goto the doctor because dcf keeps denying her medical care. We can not make all of our bills and buy food for our family. After many hours on hold and denial letters for what was a obvious mistake on dcf's end all i can do it cry because my family is in need and we can't get the help we need. We have been denied help due to a employee on dcf's side inputting information about our bank account wrong in there system. Instead of putting the end balance they put the beginning balance. (Found that out by speaking to one of the dcf people) then it was that we did not supply the correct paperwork. I keep all my records btw. The paperwork they said i did not send in was faxed and i had conformation. They stated it did not show in there system but when my husband called the local office they said it was there and that they would put it in the system exactly where the information was and we would go up for review again. I was informed our assets were too high and my husband made to much at $9. 00hr with three family members. The assets had to do with there clerical error of inputting the information in wrong. When i called dcf again they informed me that i needed to send in yet more information (Keep in mind i have sent everything in at least twice so far) . They said our daughter had temp medicaid until 30 days from date we were denied once again. As of 6 / 1 / 09 my daughter's medicaid was closed. We only found out when we brought her to the doctor and they said she had broncitus and sinustitus and needed a nebulizer machine to get breathing treatments. I went on 6 / 1 / 09 to pick up her equiptment from a medical supply company and was informed they would not be able to give it to me because date of service showed no coverage. I called dcf again and got no help. I checked the access website and it had said our case would be under review until the 6 / 30 / 09 when i checked the website 6 / 13 / 09 i got this message your account is not active. If you need assistance contact the customer call center at [protected]. . . I have just found out i am pregnant again and filed once again the proper paperwork for help and have not gotten any response. I dont know what else to do now. I sleep uneasy and stress because i can't help my family and my state / country is not helping me in our time of need. Why have i been paying taxes the last 12 years of my life? Myself and so many others need this help from dcf and we are not getting it. Stop flooding the system with immigrants and system abusers and help the people who live here and who honestly need it. I will be sending a letter to our president our congressmen / congresswoman and anyone else who i think would listen to those who are in need in our country and are getting treated like we are trash. I have already sent a letter to the president of the united states and filed a complaint on http: / / www. Complaintsboard.com / i have also sent a letter to governor charlie crist.
I do not know what else do to but something has to be done for your people.
My offset payment has been held over 200 days and has not been released. The offset payment is to be held 180 Days. The customer service is terrible! This is unfair it’s been well over the time mandated by the IRS.
I have been to hell and back with the department, tried to do the fight thing.They are understaffed and 95 percent rude and unprofessional.The state either needs to retrain their workers or get rid of the ones they have and get a new batch and properly train them.I have found 1 or 2 employees that are friendly if nothing else, but 99 percent of the employees don't know what they are doing or don't care or a little bit of both.I won't tell my story because it mimics many on here, but I do agree with the complaints.Robots would do a better job.
Anyone have a complaint number for Pinellas County? Was told Friday was going to get emergency assistance and money be on my card by Saturday and nothing went though. Still today, nothing. My on line profile shows processing for $35.00! For the month? These people won't answer phone or respond back no matter how many calls you make. How sad we are paying them to treat us this way!?! I've worked my whole life and could use some help.
I just got off the phone with DCF myself and the old lady named Amanda was very rude, unprofessional, told me to get a job and hung up on me. Wouldn't get me a supervisor. They have my name and DOB incorrect, etc. No-one wants to help nor do their job! How do these people get hired? Are their no qualifications to work for DCF? Something NEEDS TO CHANGE! This is NOT the first time this has happened! Everytime I called back to speak to a different person I got different information! No-one knows what they're doing at DCF!
I have been calling for over a week, being put on hold for hours and hung up on several times! I am very frustrated and today they gave me, for the first time, the information that my papers are not acceptable. I asked why and they gave the "read the guidelines on our website" . I said, i have been calling everyday and this is new information and that I need the benefits last week...they just hang up on me again. I am so mad, I haven't stopped crying! My husband served in the Army for 15 years, we had never needed any assistance but since they let him go, we've been struggling to keeps ends meet. We need help not being treated to rudely and contemptuously.
I totally agree. I too have been having issues with the Dept of Children and Families. I live in Jacksonville, FL and I think the customer service here is the worst you can get! I'm currently out of work. I applied several times, and was receiving them in the past. But this one particular time at reapplying, they stated I did not do my interview. Had to reapply again. I did that, interview and submitted all necessary documents. Well, I called in nearly everyday and continued to check my access account. Both my account showed and the phone representatives stated that my information was processing. I didn't receive my assistance on the expected date so I called in again. Surprisingly, they said my documents had not been received at all! So bogus. I spoke to a manager and he was more rude than the reps. I submitted my letters in person the next time. They were received but then the dummies stated they were not good enough. Resubmitted another letter that SOMEHOW got erased! So my case was denied. They are unprofessional, rude and nasty people. Just like the original poster stated, they treat people like crap just because you need help, not realizing that GOD sustains his people, not these crappy benefits! I urge everyone going thru these same problems to submit formal requests either online or at [protected].
Everyone in the state of FL that is in a need of food assistance are trying to contact the childrens and families department and can not get a response from a customer service rep. After pressing the number for the operator it alway tells you that due to high call volumn we can not take your call please call back at a later time. I been calling for 2 hrs straight. When it finally says we are now transfering you the line automatically hangs up. Everyone is frustrated trying to reach a customer service rep. with only one income of 1600 dollars of a house hold of 3 after paying the bills I'm left with basically nothing but gas money and money for diapers. they only supplied us with 150 dollars for my whole house hold. Me, my wife and my daughter only get 50 dollars each for grocerries. My only income is monthly 1600 for the whole month not bi-weekly. my daughter just turned 2, they must don't recognize that I have to buy diapers me and my wife are both in school therefore leaving us with a complex schedule to get a job because of the complex schedul. I went to a local floridas childrens and families office and they told me I would have to call the [protected] for them to do a review of my income and financial asset or bills to pay. everytime EVERYONE CALL THEM THEY CAN NOT GET AN ANSWER FROM A REP. CAN SOMEONE PLEASE INVESTIGATE THIS MATTER. It saddens me when my daughter says she ready to eat and we run out of food before the month is over with. I once said that I would go back into the military but my friends and family are telling me go ahead and finish school and get your degree. Why won't the customer reps pick up the phone here.
At great expense to Florida tax payers, the Department of Children and Families services has totally insulated themselves from their clients. A great number of offices are only drop off points for paperwork with no possible way to interact with the staff: All phone numbers result in a recorded message or a referal to a recorded message with no hope of resolving your problem. To enhace this process, Florida tax payers also paid to installed the Department of Children and Families Access program to allow their clients to do their work on line which in concept is a great idea since most people on SSI, food stamps, etc. have extensive computer skills and systems for ready on line access. This total isolation from the client is unacceptable. I have spent over 46 hours trying to get a password restored on an Access account for a lady on food stamps and I have contacted the following numbers with absolutely no help.
Office of communications [protected] - friendly referals to others
Pasco Access Administrator [protected] - not her job call *2237
Pasco Client Relations Coordiator [protected] - no help call *2237
Sun Coast Region [protected] - Transfered to Pasco Nancy Leve
Nancy Leve (never answers or returns calls) - Answering Machine
* Automated Help System - [protected] - Abmisimal Loop, To get to a human you must let the loop repeat itself at least 3 times then you get the press zero for an operator. Pressing zero results in a long winded recorded message summarized as - we are all busy, call back later. To make the system even better, you have no chance at all unless you call during the normal working hours. Since they never seem to work, that leaves the client zero chance of any access. Do not take my work for this, you have the numbers, give it a try.
Tiffany maybe you need to find out parenting laws and see if you can make the mother pay the court costs. Have you tried indigency forms? Im not sure if you are saying you don't qualify for legal aid or for indigent status? File for exparte temporary full custody first then once approved file for full custody and child support. Then file for state help. The state will not do their job here unless you force them. You can always call your state rep and complain. Have you tried legal aid?
I have been taking care of my sister daughter for almost two years . I dont have the money to pay for petition for temporary custody by extended family. And everywhere I go they says my husband makes 35 dollars a week to much. But yet its ok for her drug addicted mom to leave her with me. Her mother collects foodstamps and medical for her and yet the people raising her get denied any help. I have called dcf I have told them everything and there response is she did the right thing and left her with you. There nothing I can do . I cant even take her to her doctor appointments or school when she needs to be enrolled next year! I am so lost what can i do! I dont social security number birth certificate and she has no father Because she dosent know who it is . Help please
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