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FlixBus / FlixMobilitycancellation of bus booking suddenly

Hi team

Date of incident: 13-09-2019

Description of incident below:
I have booked the ticket from flix bus on 13-sep-2019. I have reached the bus stop, bus came. Bus driver checked the ticket. Initially.
He got some trouble to scan the ticket. Then he called to someone. And told the booking id.
And they have suddenly said ticket is cancelled and driver refused to take us in the bus.

I haven't cancelled the tickets and and not boarded the bus.
When and how did my booking got cancelled. I didn't even get any mail for cancellation.

I have lost my time and money.
This is not at all expected from flixbus.

On the confirmation on flixbus. I have made in return ticket as well. Which is non refundable.
This is very bad experience I am having right now. I will not suggest flix bus to anyone going forward.
Driver didnt even considered to listen. I will complain about it to consumer forum.

Booking id: [protected] (83euros)

Return ticket details

Flight from paris to prague: at 6:30 pm on 14.09.2019 (94 euros)

Resolution:
I need my money back for both travel. Going to paris and coming back.
Want my money back in my bank card.

Cz contact no: +[protected]
India contact no: +[protected]

Gi
Sep 13, 2019

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