Findlay Motor Company
reviews and complaints

I'm a retired General Motors worker. Four years before I retired, I was in charge of training all the folks in the west region on how to handle service parts. Gotta say, I visited a bunch of dealerships to make sure our new program was running smoothly. Let me tell you, Findlay in *** is hands down the worst service department I've ever come across. This ain't the first time I've had issues there, but today was the final straw. I called a week ago to schedule a service appointment for a center support bearing replacement. I get there, drop off my car at 9am. Then, at 1pm, I get a call saying they don't even have the part! That part should've been ordered a week ago and put under my name. I ain't ever going back to this service department, even though I get a discount on parts as an employee. Like I said, I've been to many dealerships in the western USA as part of my job, and Findlay is just plain awful. I'll be telling all my buddies to go somewhere else.

In March , I bought a 2020 Dodge Journey from Findlay. The Vehicle ID # ***. They said I'd get a second key and key fob with the car, but I still don't have it even after asking multiple times. It's already November . The car has a keyless ignition, so if I lose the only key fob I have, I won't be able to start it at all. They also gave me a warranty that covers one free key and fob replacement each year for the next 3 years. It feels like they're just trying to wear me out until I give up. Not a good way to run a business.

Findlay *** Buick GMC in *** was recommended by a friend. I found a 2017 *** Spark I liked with an advertised price of $14,620.00. When I saw the paperwork the price had been changed to $18,591.00. I asked why and was told that service work had already been performed on the car including window tint, a front bra and more thus raising the price to $18,591.00. I didn't want those things but was pressured to go ahead and buy the car anyway. I deeply regret the purchase and feel I was cheated in this deal I purchase the auto on July 14, 2022. Upon complaint I was given a $2000.00 check from Findlay. However, I am much further in debt with a far bigger monthly payment than I planned.

I bought a used vehicle on 04/06/2022, and after drivin' it for just one day, I noticed a problem with the front suspension. I reached out to my salesman, and then, 4 days later, the check engine light came on. They kept my car for a day and a half without givin' me a loaner car. Finally, when I went to pick it up, they told me it was the catalytic converter and that they ordered the parts. But guess what? It's now 04/20/22, and they still haven't fixed anythin'. On top of that, they're refusin' to repair the loose tie rods they found durin' their inspection. Accord'n to *** in their service department, loose tie rods ain't a safety issue. Can ya believe that? I'm still waitin' for a response from their service department. I've done a bunch of research on tie rods, and it's clear as day that they're a big safety concern. If they ain't fixed, they can cause ya to lose control of your vehicle. This car ain't safe to drive, but I ain't got no choice.

I took my truck to Findlay Chevrolet in *** on 3/20 for AC repair. They replaced the AC compressor, water pump, idler pulleys, belt, and other parts. My wife and I were traveling through the area, and after driving about 100 miles, the compressor failed. We managed to get the truck to *** and they had to replace the AC compressor. They informed me that Findlay Chevrolet had used an aftermarket compressor, and since I didn't have a warranty through Chevrolet, I had to pay $1000 for the repair that I had just paid for. I've been dealing with the service manager, ***, and so far, he has refunded the money for the compressor, minus $20 and no labor. His communication skills are very poor as he doesn't answer or return phone calls. All I want is my money back. Chevrolet dealers should use GM parts. The stop in *** costed me two nights of lodging and one day of car rental, which I haven't included in what they owe me. I hope this situation gets resolved soon.

I went to Findlay in *** today, 08/16/2022, to check out their car trading offer. They had a special promotion going on at Findlay *** Buick GMC. They claimed to offer up to $4,000 more than Kbb on trade-ins until Saturday. They also mentioned a vehicle exchange and credit forgiveness event. They were targeting the first 200 customers who claimed a voucher and scheduled a VIP appointment. They emphasized that they aimed for 100% approval and offered 0% financing with no payments until November 2022. They mentioned the option to trade up, lower payments, or get lower interest rates. They claimed to have partnered with large subprime banks to provide loans and offer the best trade-in value. They also mentioned beating any CARMAX appraisal and having a $1 down payment option. They said they wanted to assist customers facing challenges such as high payments, high payoff, high interest rates, late/slow payments, repossessions, and bankruptcies. They assured that special financing options were available. These offers were for the first *** who claimed a voucher.

When I went to trade my car, I found a few things I liked and noticed a price on the trade-in sheet. When I asked about it, they casually dismissed it, saying I didn't have to worry about paying that amount. However, when it came down to it, they reduced my trade-in value and refused to honor their promise of up to $4,000 over Kbb. They are dishonest and deceitful every time. They never asked me for a down payment or how much I was willing to pay.

I recently talked to a salesman named *** from Findlay Motor Company about the S550 (Stock P11128) that they have for sale. I wanted to use their Contactless Purchase option because of COVID and for convenience. The price of the 2014 S550 had been reduced a few times over the past month. Finally, we agreed on a price and I planned to make the deal happen this week before the vehicle went to auction. On the evening of December 28th, *** told me that there was a potential buyer coming the next day and suggested that I come in the morning. Knowing how car salesmen can be, I decided not to make the 4-hour drive until all the paperwork was finalized. On December 28th, we agreed on all the numbers. I signed and dated the Purchase Agreement and emailed it to ***. On December 29th, the potential buyer didn't show up. Later that afternoon, I talked to *** and clearly told him that I didn't want my credit application sent to many lenders, just 2 or 3 major banks. In the afternoon, I received an email from *** saying that he hadn't talked to the Used Car Manager until now and that my trade-in value had dropped by $4k. He asked if I was still interested in making the deal happen. I said NO to this bait and switch. It's unacceptable business. According to KBb, the trade-in value is currently $37k-$40k. The dealer's offer was originally $36k, which was on the low end of the range but acceptable (see attached). It's quite disappointing that the salesman didn't do his research, lied about a potential buyer to try to get me to make a 4+ hour drive, and then told me they would decrease my trade-in value by $4k. The dealership ran my credit without my permission on numbers that I didn't agree to. Now I have a credit inquiry that will affect my credit score. I'm asking Findlay to remove the unauthorized inquiry based on the numbers I submitted to make this right. My credit shouldn't suffer.

04/28/2022 This dealership takes scamming to the next level. I was sold an "extended warranty" for a car that was still covered by factory warranty. Turns out the warranty they sell (from IAS First Centennial) starts the day you drive off the lot. So when your factory warranty runs out, so does your $3200.00 so-called "extended warranty". You will find this out when you try to use the warranty or cancel the warranty. I was personally allowed to review warranty options and picked a 60k warranty and was informed that it would start when the factory warranty ended (covered to 96k). When I went to the car lot in *** to try to sort this out, I was informed by *** that if I was dumb enough to buy a *** fusion then I was dumb enough to get sold a warranty that I didn't need. Yeah ***, hence the 60k extended warranty. *** also advised me to request the hidden docs they don't show you, like detailed warranty paperwork, so I don't get scammed next time. Good advice. I also called the warranty company (IAS First Centennial) and they confirmed that they do not sell extended warranties and it starts as soon as you drive off the lot. When I did finally receive all the paperwork there was a signed copy of the warranty (for 36k, I should have looked more closely when signing), but the effective dates were not stated at all. They were also aware that Findlay was selling useless policies to unsuspecting customers. NOTE: I tried to obtain a copy of my paperwork from Financing for weeks but was ignored by ***, who is the person who scammed me. It took considerable effort to obtain this information and I ended up having to show *** in person. 04/29/2022-UPDATE After posting the below info online I received a call from a very aggravated *** who requested my presence in his office for a closed-door meeting. I politely refused stating that enough of my time and money had been wasted. He insisted on the meeting. (I was also called an hour previously f