The complaint has been investigated and
resolved to the customer's satisfactionResolved Feldman Law Center — Loan Modification
resolved to the customer's satisfaction
Feldman Law Center can't complete a loan modification for ANYONE in a timely fashion and in many cases not at all. They took in 500 clients who paid their retainer fees upfront before they hired the first real negotiator. That was in September 2008. Then they hired several unskilled people to help process the files and in turn trained them to be negotiators. The new unseasoned negotiators are paid less that a true negotiators or paralegals. They don't have the skills to negotiate with the lenders legal departments. The negotiators will loose your entire file several times over many months and ask you to repeatedly fax all your documents back to them. Now they are so back logged that they may not touch your file for several months, yet they are still taking in a record number of new clients. People believe the ads that they hear on KFI, Dr Laura, and other radio stations. Many clients have lost their homes to auction and Feldman didn't even know their client had an auction date. Due to the excessive amount of clients and being understaffed, they will stall and tell the angry clients it will now take 6-7 months to complete a loan modification. Even though they have put statements in the retainer agreement concerning the prevailing party will be awarded attorney fee's, they will tell the client they don't know anything about that. When the exhausted client is facing moving in the street with their children, Feldman will not return the retainer fee. Good luck fighting for that back. Feldman will take in new client's money knowing the lender will never approve the loan modification and keep the retainer fee for 6-7 months without a refund. They wait until the client is so angry and threatening before they are willing to do the right thing and return the retainer fee. They know they can't fulfill the service but they keep the fee as many months as possible. Many of the lenders will tell the negotiator within a week if the loan modification is going to be accepted. Many clients end up with a monthly payment higher that what they started with. Feldman tells them that is a loan modification and they must accept it. Since the negotiators have no knowledge of the industry or back bone, they are not fighting for the client to get the best settlement. This information is from an insider's prospective as an employee, not a client. Protect your families and your homes.
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