The complaint has been investigated and
resolved to the customer's satisfactionResolved Expedia.com — coupon fraud
resolved to the customer's satisfaction
I made a reservation with Expedia for Flight from St.Petersburg/Russa to Ottawa. I was talked into the deal: Flight+Hotel+ if I pay with MC and I get 300$ coupons. Coupons were deposited 1 month after the commencement of the travel, but (!) here's Expedia's catch - along with coupons they posted Terms and Conditions about 2 pages long which totally negate the whole idea of Bonus-coupons: The coupons are split into 100$ and 200$ and each is for every single traveler and with combined Hotel reservation ONLY of no less than 4 nights. It sent me laughing at these US masters of fraud and concoction. Emailed them tonnes of times: mostly they responded "We are sorry that we didn't meet your expectations" and other N.American bs. Spoke to them several times explaining how was it possible to seal the deal end of June and receiving coupons WITH SOME RULES and REGULATIONS (limiting their use) in the end of July ? And why is so such ridiculous split 100 x 200 and not 150 x 150 ??? Lots of other questions. - They couldn't give me any reasonable explanation. Wrote them letter to their HOffice - still no response after 1 month of waiting. I seem to get the idea of ugly US business. Grab the $, pull some BS if client is kinda wonky for the deal and wash the hands. Would join class-action suit if somebody more close to their HOffice would challenge their dishonest practices. Paid for ticket and hotel which in fact I didn't need almost 1700$. Unfortunately, US arrogance and ### service still prevails. Watch of Expedia ! [protected]@gmail.com
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