Exclusive Furniture’s earns a 1.7-star rating from 0 reviews and 24 complaints, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
redelivering damaged couches
On aug 20, my husband and I went to exclusive furniture to get a new living room set. After looking around I fell on love with a black sectional. We started the paper work which took about 2 hrs for everything to get done. We paid 175 down and walked out happy. We were told our new couches should arrive the following day between 11 am to 3 pm.
The next morning my husband threw out the couches we had to make room for our new ones. 11 o clock passes and so on. 3:00 hits and the driver called and said he was 15 mins away. 3:20pm and they arrive. I was so excited. The drivers walk in carrying the sectional (2pc) thy bring in both pieces and start to unwrap it. After they did that I start lookin to see if there are any scratches or holes because when they brought them through the door the plastic torn. I noticed there was smudged all over the sectional and I seen a small tear. I asked them what was that on there? They didn't know. I even grabbed a wet towel to see if it was just dust. I wiped it and it came right back. I wasn't to happy with I seen. I contacted the office and they said that if I wanted news ones I had to wait til Thursday. I told them that no! I needed my couches today. I was expecting company over for dinner. I then said if I wasn't able to receive my new couches today I wanted my money back. "frank" the manager said that it couldn't happen for me to get my money back. There was nothing he could do. I was furious! They left and we had nothing. I made a report to the company and no one contacted me. I had to cancel my dinner plans for that night. I cried after they left because they could of at least offered to leave those here for the meanwhile. At least for my kids to sit on.
After making my first report to the BBB. The next day my husband missed the day of work to get everything settled with my couches. While I was at work my husband called and said that they said there was nothing that we could do but wait for Thursday and that we couldn't cancel because we signed a contract. I asked my husband to put the owner on the phone. I spoke to Mr. Fawad Zavary -owner of exclusive furniture and I told him about the situation. I told him I spoke to "frank" and he told me that I could cancel my services the day that they delivered the damaged couches to our place. Fawad said that they don't cancel orders. I told him "frank" said I could. From there the owner asked me several times what can he do to make me happy. I told one to delivery new couches. He said they couldn't because the warehouse is closed but we can pick them up. I explained to him that we don't own a truck. now we have to go through hell trying to get someone to help us. He then asked again what could he do to make me happy and I told him I'm telling you what you can do and you're telling me it can't happen. He then told me that he was in the see what you can do so not even five minutes later my husband call me back and he said they were going to deliver brand-new couches. My husband and told me that the manager apologized several times for the mistake and said that the couches should be there on that Wednesday between 4 to 6 pm. I then called the owner back to tell him thank you for everything he's done to help us with situation and he repeatedly apologized several times once again. Yeah that day I called the store to ask them if the drivers for one to call me before the arrival the lady on the phone had no idea what was going on. She then double check to see if a delivery was scheduled to go out and there was so she said that they were on their way. Once the drivers arrived they made their way in my home with the couches and arranged in the way I wanted to. While they unwrap the couches I noticed the same stain that was on the cushion and the same tear this time is was covered up. I asked the drivers if they were the same couches and they didnt know because all they did was load it on the truck to drive over here. After seeing the same couches in my home once again I then called the store and at that time the owner of the company was gone that supposedly he was off to get married and that he wasnt coming back till Monday. I told him the situation once again and they said that I could go get my money back that there was nothing that could be done. I needed couches that day and j asked if i were to keep them if they would give me a discount which they only offered $75 and I told him hundred because they were already giving me $99 for delivery fee that was supposed to be taken off long time ago. They put me on hold for a little while and they told me that I could get the $200 which was 100 discount for the damages and 99 for the delivery fee I told him that I didn't have a choice but to keep the couches because my kids and i had nothing to sit on I was having company over that same night. I signed the paper to get them out of my hairs because I was really frustrated. about 30 minutes later I went back to the store to get my $200 back on the card and at first they tried to only give me $100 and I had a remind that it was suppose to be 200. I'm really not happy with the service that they provided me I'm really agitated because no one to this day still has contacted me about the situation. I made a post on my Facebook page twice and they deleted both comments. They blocked me! I told them that I was going to contact the local news stations that I did make my report to the BBB and I won't let them get off this easy because if it happened to me I know it happened to other people. I've been so stressed out about the situation you know we work hard for everything that we want and I had a nervous breakdown I cried several times dealing with the situation because you know this is something that I wanted and it not fair of the way they handled this matter.
don't take care of business prices too high
I purchased a house full of furniture from these people and paid them upfront. When it was delivered, they put pieces together incorrectly and they collapsed, but to top it off, they damaged my wall and carpet. Then, to really add insult to injury, one of them stole my daughter's laptop when we weren't looking.
I contacted the store, even went up there. One of the owners asked me why I didn't try to stop them. I explained I had just got out of the hospital from surgery and I had a child in the house. These two guys were hugh compared to me and I'm just going to stop them? The owner was very uncooperative, wouldn't listen and wouldn't repair the damage.
Then, that "Where low prices live" is crap. I bought a set of tables that were over 100% more expensive than they were at Ashley Furniture.
Buyers beware! I wouldn't buy from them because you don't know what people are coming into your house, owner does not correct the problem. They do not put your furniture together correctly, steal from you and the prices are more expensive than other stores. Best to leave these people alone unless you want to pay them thousands of dollars for a crappy job and while they are damaging and stealing your property.
Your case is still within the limit of statue of limitation. Please write to TDanh@hotmail.com I am having issues with them, too and I am about to file a law suit against them. Team up and we can get justice, thanks.
Exclusive Furniture totally sucks! The interest is so high you pay almost triple what you intend and the quality is SOOOO POOR! With service to match!
My family bought a bedroom set and dining room table set. The chairs of the table set literally began breaking the day after it was delivered. Which by the way the delivery guys were no help. My husband did most of the work! Some service. The table is all wobbly and chipped and a month in all the chairs were broken. I called and they gave me the runaround for so long that now they say I am outside my "year" warranty. Such BS! They kept scheduling someone to come repair the chairs, "Good luck I told them because they are pieces at this point!" But nobody ever came. And of course they have no record of all my follow up phone calls. Now they say I can take them to the store and they can "try" to repair them or I can buy new ones. Yeah right, first of all I should not have to haul this pile of wood (I have no truck!) back to these people only to look like an idiot standing there with them. But then again maybe I should to show everyone at the store that day who may want to buy from them NOT TO! And second what are the chances of them forcing me to buy more crap from them. Come on! Each Manager who said they would help me never did. I got the run around from them all.
As far as my bedroom set the dresser drawers are shotty and the mattress is very uncomfortable.
Worst furniture place ever! I feel like such a fool for paying all this money for total crap!
DO NOT BUY FROM THESE PEOPLE!
terrible service
This happened almost two years ago, but I felt I needed to write about it because I pass this store everyday and it pisses me off every time I think about it. My wife and I visited Exclusive Furniture to buy a bunk bed for our daughter. After purchasing the bed it was delivered with NO hardware to assemble the bed. I understand that was not Exclusive Furniture's fault. However, we could not get anyone to return our call.
After two weeks, my wife got a hold of SAM who promised he would make things right. After waiting another two weeks after constant phone calls, I actually had to track down the owner of the company and I called the guy at his home. Needless to say, he was not thrilled about the call. This got SAM to call me back and he sent the delivery people out with the hardware. Problem solved? Wrong. They didn't have enough pieces to fully assemble the bed. Now the problem was a half assembled bed that posed a danger to our children. Sam promised to 'make things right' but after another two weeks, he stopped taking our calls. You see, the receptionist became quite familiar with me and my wife and SAM all of the sudden was 'not in'.
At that point, I was done. I told the receptionist to get him on the phone or I was coming down there personally and they would not like it. Sam pretended that he was unaware of the problem. My wife grabbed the phone and insisted that he come pick up the bed and give us a full refund. He refused but after she told him that we were both attorneys (which is true) and that it would give us great pleasure to sue his company, he finally agreed and the bed was picked up.
I will emphasize that my problem was not that the hardware was initially missing. The problem with this company is that they will not go the extra mile to make you happy. They will hide and refuse to talk to you if they have already gotten your money. I would definitely beware of this company. I can guarantee you I will never shop there again and I have already made sure that none of my family shops there either.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with every one, customer service is very poor then you have to young . Girls that work in the front which they never have clue of whats going on all they good for is playing with the phones giving me run around with my furniture and we spending good money but I can't get my furniture delivered on time! They need new management and start all over with the employee O_o
I bought furniture for my bed room from exclusive furniture, but i am very disagree with this place. I would recommend every body not to buy any thing from this place. They don, t have stuff in stock and take too long to get it. First they promise me they will give me free delivery but after I paid down $1500 down for the bed set only they want to charge me money for delivery. Then i told them i don, t want to buy the furniture give me my money back, they won, t refund my money. And furniture quality was real poor. its all from china. I agree, this is the WORST service I have ever dealt with in my life. These "managers" and owners have no business in the customer service industry. 100% DISSATISFIED. I come in contact with 100's of people a day, and will make sure NO ONE ever shops at this sorry excuse for a business.
Yeah me too. Really feed up with EF. Lost me as a lifetime customer also. Bought a mattress and.box springs. Box springs infested with bed bugs. No other possible explanation. Only asked them to repace the box springs, pay my medical bills and cost of bug spray that i have already spent in hopes of eliminating the problem. I do expect more now. Still fighting the bugs. More bites on me daily.
I agree, this is the WORST service I have ever dealt with in my life. These "managers" and owners have no business in the customer service industry. 100% DISSATISFIED. I come in contact with 100's of people a day, and will make sure NO ONE ever shops at this sorry excuse for a business.
fraud and cheating
I had purchased over $8, 000 of furniture from these people. The delivery guys (2) showed up in a big truck to deliver my furniture. I lived in a house with my daughter and grandbaby and I was disabled at the time. When we were not looking, a laptop valued at $1, 700 was stolen. My daughter noticed her laptop had been taken, so we called the store where we bought the furniture (290 & Jones Road, Houston, TX) and told them what happened.
We were told that we should have confronted the men, but we tried to explain that these two men were larger and stronger than both of us and that I was disabled, also that we had a baby in the house. This would not have been a smart move.
We spoke with the sales person, the manager and one of the owners and could not get them to do anything, but the owner told us that the delivery guys told them that we were just giving them alcohol freely (coming from two men who stole the laptop) and because of this, that they were not going to do anything.
DO NOT LET THESE PEOPLE IN YOUR HOUSE, THEY WILL ALLOW THEIR EMPLOYEES TO STEAL FROM YOU AND DO NOTHING!
The complaint has been investigated and resolved to the customer’s satisfaction.
I LOVE EXCLUSIVE FURNITURE THEIR RECEPTIONIST ARE AMAZING !
I purchased a bedroom set from Exclusive Furniture 10/15/2008. It was delivered to me for the first time 10/27/2008. After that their has been 6 or 7 attempts either to repair or exchange items. After 10 phone calls 2 visits to the Exclusive Furniture location and 6 visits to my home causing a mess going in and out with dirty shoes and boxed items, I am not satisfied due to my furniture is damaged. By waiting at my house for 6 times I had to miss work. I lost a lot of money and my patients with these people. The last time I called them the manager didn't not return my call despite I told them I will be disputing my charges on my credit card. Basically I want a discount from them now. In the amount of $500.00 for time wasted from work and damaged goods. They do not return my calls no more or do nothing about it.
Such a Shame...Nice store on 99/Belfort, however, the worst sales staff...Sam Zavary needs to fire most of the sales, rehire proper sales and train proper (nice people) to sell furniture, without being attacked as you enter store.. Sales people there are too aggressive, just outright liars...Get it together, or exclusive furniture will be go out of business...99/befort is a nice area, but you are treated like a criminal in that store..i went across the street and to Gallery furniture and spent $9700.00...Sorry, you LOST!
I am in tears writing this!
PLEASE PLEASE PLEASE DO NOT WASTE YOUR HARD EARNED MONEY HERE! THESE PEOPLE NEED TO BE SHUT DOWN! We received defective furniture upon delivery. Of course, with any company, the delivery guys are just the delivery guys and cannot solve issues. We immediately contacted the store and expressed our complaint- to make a long story short- nothing was done. In fact, we (the customers) were disrespected and dealt with like we were pieces of trash! I decided to reach out to the corporate office. Man, another bit of wasted time! Emailed Fauzia multiple times, never got a response. I contacted by phone, and the representatives in "corporate" hung up on me & transferred me to voicemail boxes repeatedly. Googled the owner and came up with Sam's name, but no contact info. Contacted corporate again and asked for Sam Zavary's contact information and oddly no one has it. This is just crazy to me! After reviewing the complaints in this forum, I am no longer surprised! I will take legal action if I do not hear from someone, in control, w/in 2 weeks! There is no way a customer should be treated like this!
Signed,
Angry customer!
email: info@kbeventsunlimited.com
Exclusive sold us a sectional made of bonded leather, it started peeling and became a horrible sight in just over a year! it cost about $1500.00 after the loan fees! They said they could replace it twice but then drew back the offer. Here is what I sujest : We need to pull together, I have an idea that will protect any future buyer, please reply with your email by posting a comment here with your EMAIL ADDRESS, AND YOU WILL BE INVITED TO MY MEETING! CALLED : STAND UP! reach me at shebahq@gmail.com
My husband and I went to exclusive furniture on the Northwest Freeway and we made an encounter Pete aka "so-called salesman/liar."
We picked out the furniture we wanted and offered to take the furniture home with us, but Pete aka "so called salesman/liar" told us he could not sell the display. Next, we paid for the furniture and Pete aka so called salesman/liar told us that the furniture would be delivered to the store at 6pm. We told Pete that we would pick the furniture up on Sunday, but my husband changed his mind and decided to pick up the furniture tonight (12/21/2014). He called to confirm that the furniture was at the store and one of the exclusive reps says that it had not arrived yet because the truck was on the beltway. The tried getting us to stay in the store an additional 30 minutes, which we did and by this time we were upset. They were all running game, even the receptionist. We asked for a refund about 100 times and they told us no they could not do it because they were waiting on Hector-the manager---who apparently stepped out to do whatever or MAYBE THERE WAS NO HECTOR. I almost forgot, the receptionist paged hector, knowingly that there was no HECTOR. There was only one gentleman in the store who wore a blue shirt, that understood our frustration. The man in the blue shirt was not the problem, Pete, Chris, the Jamaican dude, the receptionist, and the rest are the WORST LIARS one could ever meet. Pete offered to give us some lamps worth about 179.00 each... Lamps really Pete! I don't know how Sam or his brother expect to stay in business with these type of people working for him. But this will not go undone, the media and attorneys will be notified. Consumers BE AWARE! TRY GALLERY FURNITURE, ROOMS TO GO, or somewhere else, you will get a poor screwing, not even a good one at this store.
I ordered furniture about a month ago. I immediately noticed my furniture was defective when I received it. I contacted the store immediately. I was told someone would come out the next . I still have not heard or seen anyone. I called several times and keep getting promises that are not being fulfilled. I spoke with Jose. I called earlier and spoke with Stewart and was told they would have someone call me back in an hour or so and hung up on me. I am beyond frustrated. My sister in law also had a similar situation occur a couple of months ago and had to get the owner involved. I decided to try you guys anyways and I am not pleased with your customer service. DO NOT PURCHASE FURNITURE HERE! SERVICE SUCKS PRODUCTS SUCK- DONT WASTE YOUR MONEY
I had an AMAZING experience at exclusive furniture. I have bought all my furniture from there and never had a bad experience. If I had some issues with any of my merchandise, they would immediately fix it. They treat me like family.
Sam Zavary is a thief. I could go on and on about my horrible experience with him and his slum lord type company but he already knows exactly who I am and what my complaint is because I reported him to the BBB. As far as an owner calling costumers liars and a driver trying to bash on grammar, I would look more at the similar complaints at hand. Also @Hrivera, try not to type all in caps as it appears for you to be angry and if you are going to disrespect someones grammar, I would not not misspell "furniture". In case you forget the spelling its on the sign of the failing company you work for!
Sincerely,
That ### of The Grandmother :)
EXCLUSIVE FIRNITURE IS A RIP OFF. THEY DELIVER LATE AND THEY DELIVER PRODUCT THAT IS BANGED UP. WE HAD A LEATHER LOVE SEAT DELIVERED WITH DAMAGE TO IT. WE CALLED THE STORE AND TOLD THE DELIVERY GUYS WAS TOLD WE WOULD BE COMPINSATED FOR OUR TROUBLES. WELL THAT NEVER HAPPENED. AND 2 DAYS LATER AT 10 AT NIGHT THEIR DELIVERY GUYS SHOW UP WITH A REPLACEMENT THAT WAS SUPPOSED TO BE DELIVERED THE NEXT DAY. THE DELIVERY GUYS WERE OK BUT THE STORE OWNER WHO I BELIEVE IS THE GUY IN THE COMMERCIALS HIT ON MY WIFE AND WHEN SHE REFUSED HIS ADVANCES WAS TREATED VERY POORLY OVER THE PHONE. SO I CALLED BACK AND HE REFUSED TO TALK TO ME. MAYBE HIS WIFE SHOULD LOOK INTO HIS EXTRA ACTIVITIES. I GUESS YOU HAVE TO SCREW THIS GUY TO GET THE SERVICE YOU DESERVE. SO ALL IN ALL THE SALES GUY WE HAD WAS GREAT THE DELIVERY GUYS WERE COOL BUT THE MAN RUNNING THE PLACE PATHETIC AND A CHEATER.
Overview of Exclusive Furniture complaint handling
-
Exclusive Furniture Contacts
-
Exclusive Furniture phone numbers+1 (713) 773-0606+1 (713) 773-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 773-0606 phone number+1 (713) 244-5000+1 (713) 244-5000Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 244-5000 phone numberKaty+1 (713) 777-0606+1 (713) 777-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 777-0606 phone numberSouthwest Houston+1 (713) 983-0606+1 (713) 983-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (713) 983-0606 phone numberNorthwest Houston+1 (832) 386-0606+1 (832) 386-0606Click up if you have successfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (832) 386-0606 phone numberSoutheast Houston+1 (832) 955-1499+1 (832) 955-1499Click up if you have successfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (832) 955-1499 phone numberWest Oaks+1 (832) 777-1159+1 (832) 777-1159Click up if you have successfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone number 0 0 users reported that they have successfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone number Click down if you have unsuccessfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone number 0 0 users reported that they have UNsuccessfully reached Exclusive Furniture by calling +1 (832) 777-1159 phone numberHumble
-
Exclusive Furniture emailscs@exclusivefurniture.com100%Confidence score: 100%Support
-
Exclusive Furniture address11011 Westbrae Pkwy, Houston, Texas, 77031, United States
-
Exclusive Furniture social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Exclusive Furniture contacts
Recent comments about Exclusive Furniture company
redelivering damaged couches
Rooms To Go
987 reviews
Ashley HomeStore
795 reviews
Barcelona Designs
10 reviews
Jag's Furniture & Mattress
15 reviews
Zinger Chair
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I HATE exclusive furniture they have the worst customer service and the most unprofessional staff I have ever witnessed in my life. They are rude and disrespectful. I wouldn't send a homeless dog to this company. WORST COMPANY IN HOUSTON!