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Espresso Yourself / Jura Partsbad service

1
N Review updated:

My advice before the complaint: if your Espresso machine is broken, use the original Jura service (the manufacturer itself).
My complaint.
So my Jura Machine was broken and I called their service to get it repaired. The took it away for about 2 months (which is long, I assume) and returned it broken. It turned out when I was making coffee.
I immediately called them, I thought they had the warranty period after repairing. They took the machine again and returned it after 2 months in the same condition. Darn. I was so angry. What's the point of their service? It seems that they just pretend to be repairing something, but they actually do absolutely nothing.
Don't use them, you will waste a lot of money for nothing!

Responses

  • A
      Apr 26, 2018

    This 'repair service' seems to be a scam. They have had my machine for 2 months and do not respond to emails. Of course they cashed the check immediately so I'm out $375 and my machine. Unfortunately, I mistook this for the original jura repair service.

    -3 Votes
  • H
      Aug 20, 2018
    Espresso Yourself / Jura Parts - fraud not official
    Warminster
    Pennsylvania
    United States
    jura-parts.com

    sent my machine / no contact / over months

    0 Votes

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