Epson review: Corporate customer resolution center

Would you buy a product from this company? Corporate office employee with an attitude identifying themselves by the name Sal was rude and disrespectful. On Friday Feb. 21, 2020 at approximately 7:06 pm est. Customer service transferred me to the Corp. office for further assistance. Sal got on the line I asked him where he was located, "In my office". Are you in the corporate office? "Yes". Where is that located? I asked; he said, " is there something I can help you with or is this going to be an interrogation?" I told Sal I did not like his attitude and he said " okay well have a nice day and HUNG UP".
Called back Friday Feb. 28th. After navigating the call center to get back to the corporate office I ended up with a woman named Pauline who refused to even acknowledge my presence on the line and then when frustrated handed my call over to Trudy. She tried to pacify me by saying she was sorry and understood. Well, the initial agreement was to replace a yellow ink cartridge at no charge. Trudy decided that now I should have to pay for the cartridge which was initially supposed to be delivered a week ago with a black cart. for all my inconvenience. I refused. This was unacceptable to me. Taking away the original agreement was the last straw. I identified myself on the recorded call and told the Epson rep. Trudy to keep the ink. I will be expecting a full apology from Epson which I'm sure will never come just like the ink they were supposed to send and didn't.