Mixed Experience with Eneba: Difficulties with Verification and Exchange Rate Concerns
When attempting to purchase DLC from Eneba, I was met with some difficulties during the phone number verification stage. Despite trying various combinations, including the country prefix, I was unable to proceed with the purchase. Upon contacting customer support to resolve the issue, I initially received timely responses; however, communication ceased after a certain point and it has now been over 12 hours since I received any response. The last message I received suggested that I use a different phone number, which was not a feasible solution.
Additionally, I noticed that the price of the game had increased due to the exchange rate, meaning that the price displayed on the page was not the final price. While the increase was not significant (2-3 dollars), this does raise some concerns about potential misleading practices.
Ultimately, I decided to choose a different key reseller and found that the transaction was successful on the first attempt and at a slightly lower price.
Based on my experience, I am hesitant to conduct business with Eneba in the future. While I cannot fully discourage others from using the site, I would advise customers to exercise caution and remain aware of these issues.
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I never understood when people say that eneba is shady business, been buying games from em since 2022, never had an issue. If needed they even refund within 48 hours. Would recommend
I recently bought a game on Eneba and was happy with the experience. The prices are competitive, there's a great selection of games, and ordering took only a few minutes. I received the key quickly, and it worked without any issues. I'll definitely check Eneba again before making my next gaming purchase.
I had a big issue with my purchased key and the support was very slow, at first they did not want to provide any solutions but after two weeks they gave my refund back so I think now we are all okay
the games are in excellent prices you can find pretty good cheap deals very often with them. everything always works perfectly fine so I recommend to try them
I have purchase a gta v key without creating an account the money has been deducted from my Visa card but l have not recieved key .. the email attached the the purchase is brightnarh10@gmail.com the purchase happed in Ghana with a gbc Visa card on 10th march 2026 Tuesday around 5:00 pm
I purchased a €50 Steam Gift Card key from Eneba for €65, only to find out that the key was already used. When I contacted customer support, they refused to provide either a replacement key or a refund. Extremely disappointing experience – I expected much better service.
I bought cd key for 4,41 euro but eneba put on hold 441 euro instead and it's now pending in my bank
I provided photos
Please refund my money!