Eneba
reviews and complaints

After scanning through some of the reviews for Eneba, I noticed a pattern of frustration from some customers regarding used keys. While it's understandable to feel disappointed about receiving a faulty key, it's important to remember that Eneba is a marketplace - meaning they don't sell the keys themselves, but rather provide a platform for other sellers to offer their keys to consumers while taking a fee from each transaction. This is the same model used by competitors like G2A, Kinguin, and GAMIVO.

When you buy a key from Eneba, you're actually purchasing it from the seller listed on the buy page. You can see who that seller is and how they've been rated by other buyers. A helpful tip is to check out the seller's profile to see what else they're selling. If you like what you see, you can consider buying from them again.

If you do end up with a bad key, the seller is typically at fault. That's where customer support comes in. However, the time it takes for customer support to solve the issue can vary depending on how quickly the seller responds. This is a common challenge with marketplaces, and Eneba is no exception. However, compared to other similar platforms, Eneba stands out in many ways.

For one thing, they often have lower prices because they charge lower fees. Additionally, they have a better filter system than some competitors (I'm looking at you, G2A). They have just as wide of a selection too. But what really impressed me is how much they seem to care about their customers. Despite some negative reviews floating around about used codes, I noticed that every negative review had a comment from an Eneba customer support employee actively trying to solve the problem. They even replied to comments that were months old! This shows that Eneba takes accountability seriously and is willing to fix things rather than sweep them under the rug.

Overall, while Eneba may not be perfect (no marketplace is), they are definitely worth considering if you're in the market for a new game key. Keep up the good work, Eneba - and a special shoutout to Amber on the customer support team for going above and beyond to assist customers.

Eneba.com is a gaming retailer that has come under heavy scrutiny in recent times. Many customers who purchased codes from the platform have reported that the codes were marked as used by the network. In some instances, codes that were purchased during the holiday season of November 2020 were found to be invalid when customers tried to use them weeks later. This has understandably caused a great deal of frustration among Eneba's clientele, who have reached out to the company through various channels, including Facebook and Twitter, to voice their concerns.

While some comments on the company's Facebook page have been positive, many others have expressed dissatisfaction, with numerous customers reporting similar issues of being sold invalid codes. For some customers, the matter has gone beyond mere incompetence and has become a quest for justice. They have refused to accept fraudulent behavior from any company, even those that claim to offer customer satisfaction and service.

Since Eneba's internal issues have yet to be resolved, irate customers have suggested informing others about the company's modus operandi, potentially through social media sites. This would involve presenting the evidence that supports the claims against Eneba's selling of codes that are used or invalid.

One customer had to file a fraud complaint because, despite giving the company 24 hours to fix the problem, nothing was done to address the issue. After speaking with a representative from the Playstation Network, it was discovered that another individual had redeemed the code only ten days after it was sold. Such incidents have led many to believe that Eneba is providing a platform for fraudulent "sellers" to sell worthless codes/keys.

There have been complaints against Eneba on its own Facebook page of people requesting the same as the customers mentioned before. Therefore, several customers have suggested that Eneba must create a disclaimer on the site about the codes' limitations and the fraud associated with reselling the codes.

Ultimately, Eneba's issues with the validity of its codes are not isolated and require the company to take responsibility for its sellers' ill-intent. Thankfully, some customers have reported that, with perseverance and a bit of luck, they were able to receive a credit and purchase a new valid code. It all appears to depend on the particular agent you get when dealing with Eneba.

I have been a user of Eneba for several years, but recently I have experienced several issues that have made me question the quality control and customer service of this platform. While I previously had a smooth experience and no issues, the bar for their quality control has now sunk down, and I have encountered two problems in my last three purchases.

The first issue was when I ordered a PlayStation Network card for my US account. While their system had no problem charging my card, it failed to deliver my key. I had to open a ticket, which was resolved within two hours, but it was still a concerning experience.

The second issue was even worse. I purchased a PlayStation Network card, but instead of receiving a 12 character key, I was given a 16 character key that didn't work. When I opened a ticket, it was automatically given a low priority, despite the fact that it was a clear case of a seller scamming a customer. I had to wait for several hours and was unable to make a purchase during the Summer Sale.

The customer experience was very poor this time, and I felt compelled to warn others about the risks of shopping with Eneba. While I understand that this platform is designed for sellers, they have no right to allow sellers to sell false keys that don't match the platform requirement.

To add insult to injury, I waited for 6 hours before going to their Discord account, where I received a response informing me that I had to wait 72 hours for the seller to review my claims. Rather than accepting responsibility, the moderators/administrators attacked me and I was eventually permanently banned from the Discord account.

Eneba has shown me that they don't care about their loyal customers. They prioritize sellers, even those who are scamming their customers. They charge customers their money and don't deliver the product, holding them hostage with low priority tickets and giving them false keys.

I want to reiterate that I do not recommend shopping with Eneba. It is more than a 50% chance that your purchase will result in a terrible experience, where you are disrespected and your money is taken without giving you the product you paid for. The moderators/administrators are rude, aggressive, and ungrateful, and treat customers with utter disrespect while using their power to avoid responsibility for their actions.

Lastly, even after providing evidence of a scam, it took several days for me to receive a new key and even then, I was not given a refund. Eneba employees have clearly demonstrated their incompetence and unprofessionalism, and have proved to be lacking in customer support and GDPR compliance.

When attempting to purchase DLC from Eneba, I was met with some difficulties during the phone number verification stage. Despite trying various combinations, including the country prefix, I was unable to proceed with the purchase. Upon contacting customer support to resolve the issue, I initially received timely responses; however, communication ceased after a certain point and it has now been over 12 hours since I received any response. The last message I received suggested that I use a different phone number, which was not a feasible solution.

Additionally, I noticed that the price of the game had increased due to the exchange rate, meaning that the price displayed on the page was not the final price. While the increase was not significant (2-3 dollars), this does raise some concerns about potential misleading practices.

Ultimately, I decided to choose a different key reseller and found that the transaction was successful on the first attempt and at a slightly lower price.

Based on my experience, I am hesitant to conduct business with Eneba in the future. While I cannot fully discourage others from using the site, I would advise customers to exercise caution and remain aware of these issues.