Enbridge Gasgas shut off

This review was posted by
a verified customer
Verified customer

Gas was shut off for arrears. Used Enbridge's "Winter Warmth" plan to pay up our arrears ($450). Was guaranteed that our gas would be turned back on immediately on a Friday afternoon.
Called Enbridge Friday evening and asked when it would be turned on. They informed me that they had no notice of our involvement in their "Winter Warmth" program even though we had just been to their office that same day! As a result, they would not turn on our gas. I informed them that I had no heat or A/C and no hot water to bath or shower with. I also spoke to a supervisor and told her that I had 4 children under 5 years of age including a 4 month old infant!
She informed me that the collections department was closed until Monday and my gas would not be turned on until at least then. Is gas not an essential utility???
I asked the supervisor if collections was in another building and she said it isn't. So I asked her to walk over to collections to see if my paperwork was sitting on a desk or by the fax machine but she refused to comply.
I informed her that I would be breaking the seal on my meter the next morning if someone didn't come out to turn on my gas. Can you believe that they would make a family wait 3 days or more before turning the gas on? This is Enbridge's own program that they advertise to help families who are financially strapped. How has this helped us?


  • Ri
    richie2017 Aug 19, 2017

    i would like to know who made the decision to cut off people's gas on fridays and then force them to pay extra money and deposit to get the gas turned back on.. we only owe $308 and didn't even receive any warning; now they want $750 to get it back on... unacceptable..

    2 Votes
  • Sc
    Scammed Enough in Niagara Jan 04, 2011

    Convert your home to propane, oil or wood heat and then you have your choice of supply and suppliers.

    Then kiss Enbridge goodbye!!!

    0 Votes
  • No
    nobody123465 Jun 29, 2010

    hi...enbridge turned off our gas last friday (how clever!) due to not receiving a payment...as they were closed on the weekend, i couldn`t call them...i waited and waited and called them right at 8 AM on monday...my parents are close to 80 years old and they both have medical conditions...they assured that someone will come to reconnect the gas between 12 to 4 pm...my dad waited downstairs until 6 pm but no one came...after calling them 5 times that day, i was beginning to give up! as i was about to leave the house, a man comes at about 8 PM to reconnect it for us...he said we will have hot water in a hour! today is tuesday at 7 AM and we still don`t have hot water. i don`t know what to do. this is absolute ridiculous. does this mean that i have to pay another $70 something to have someone come back again? who can i find to be home at the time the person will come? i don`t know, i give up!!! hate enbridge!!!

    0 Votes
  • Te
    Terry S May 19, 2009

    I had my gas shut off after over 12 years of paying my bills with no issue. I am self employed and payments from my clients were slow to come in this very tough economy over the last three months. I paid my bill online, knowing it was past due but followed with a call to the service department. Because it was before opening time, I got a recording that said my account was in arrears but that I had until the following week to make payment before they shut the gas off. I figured I was safe and did not call again during office hours. They shut my gas off the next morning..fully aware we were in the house, without even a courtesy knock at the door. I had no idea the gas was off until that night. I was trying to fire up my water heater with no luck so I call the emergency line and they showed up. The man said he could turn on the gas but proof of payment was required. I offered to show him my online banking statement and give him my banking confirmation number but he said that was not good enough. The next morning, I called and was told my gas could not be turned on until they got payment from my bank. Further, I paid on a visa card, a 2oo.00 deposit and a 70.00 re-connection fee. The woman on the phone was rude, unbending, no compassion at all.

    The following day, I called and they told me my bill had been paid. I scheduled a re-connection, for 6pm to 10pm after some arguing with the customer service person that I could not miss work during the day to wait for them to come and re-connect me! I was so angry that they would expect a person who was already having financial issues to miss work also????? I get home to a message on my phone, recorded from Enbridge ..a reminder that my appointment was from 7am to 10pm...needless to say, I am sitting here at 9 at night not hopeful to see anyone from Enbridge today. I have put two calls into the ombudsman for the company, Mike Mees, who has not bothered to call back. I tried to call the emergency line but was just dumped when they found out I was not smelling gas. Can I get in trouble for a false alarm?

    Why does Enbridge still have a monopoly over us? How is our government allowing this to happen? I thought monopolies were illegal? I have been finding pages and pages of complaints about how Enbridge operates all over the net but no solution. If there is anyone out there as angry as I am please tell me where I can join a group to fight this horrible company. I rule the day I ever took out my old oil furnace, at least those suppliers had competition and were willing to deal with people in a proper way. This is my first experience with ever having a service shut off for non payment and I am horrified at how it is being dealt with. I am angry at how powerless our government has made us.

    I no longer buy my gas from Enbridge, I get is cheaper from a competitor but I was not told Enbridge was still delivering the gas and that I would still be tied to them both for the delivery charges which are huge and for dealing with them on billing...how do we make this stop! Bell has become alot nicer since the phone monopoly was ended!

    0 Votes
  • Ji
    jim Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had my gas shut off because of Enbridges error-They needed no money to turn it back on- said they were sorry and told me it would be turned on tommorow--No way I said I will sue if its not turned on immediately- I said I would break off the lock and refire the furnace.(I have experiance with gas installations) They still said sorry but they could not come over until tommorow. I told them In one hour I was turning it on- Myself or my family was not having a cold shower that night- Miracles- someone showed up in 20 minutes-THESE PEOPLE ARE INSANE--I am still fighting them for a house I sold a year ago-They are still billing me for this house that I sold and I provided them with documents at closing who the new owners are. I also had the gas meter locked out so the new owners would have to call Enbridge to set up service. This is a result of no competition in the industry.

    1 Votes
  • Ni
    Nicole Cabral Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am now officially crossing the line of HATING Enbridge. I have made a total of 5 appointments so that our gas can be turned back on after renovations and an inspection, and no one has come. This is embarrassing on their part. I have a 6 yr old sister and a baby cousin who is staying with us who just turned one. Not to mention the rest of us who would like to be warm. We have to endure the coldness, and the lack of hot water in our home because the staff at En. and Enbridge, the company itself, is unorganized, inept and has an inconsiderate attitude.

    1 Votes
  • Ro
    Ronald P Oct 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It figures...
    My Friends dad (78 years old) has had his heat off for the past week, Enbridge Promised service but never showed up... and this is after the bill was paid! so here we are ... still waiting, he has no heat, a guy that fought in 2 wars for this bloody Country... nice to see Companys take care of their responsibilities...
    DONT USE ENBRIDGE GAS they are a warm body company withoout any scruples what so ever.

    1 Votes
  • Mi
    Mike Flocken Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My name is Michael Flocken. I was wondering if you still have your gas shut off? Do you have a gas water heater? The reason that I ask is that I have an invention that I developed 2 years ago when the gas company shut off my gas.

    I was taking cold showers for several weeks and I had even looked in to replacing my gas water heater for an electric one. then it dawned on me there has to be a cheaper way.

    Basically I built an electric converter that slides into a gas water heater. It takes less than a minute to install, plug it in a standard wall plug and you will have hot water in just 3 hours! As it turns out I was paying almost 70 dollars a month for a daily hot shower to the gas company. Now I pay less than 10 dollars a month to the electric company. If you follow my recommendations you could save hundreds of dollars every year.

    My Cell # is [protected] ask for Mike. I can send you one for 50 US DOLLARS. If you think that this product will help you please call me and I will send you one.

    If you can help me find people that might be interested in my product I will gladly pay you commission on each sale. I have never seen anything like this before and I think that there is a market for them. Gas prices are just robbery! Help me fight back!

    Sincerely yours

    Michael Flocken
    owner / operator

    -1 Votes

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