Empower Retirement review: Closing an ira account

I asked that my account be closed 6/17/26; F/U call noted that a check was mailed 6/25. I had not received a check by 7/13/26. Empower was sending a 2nd check . I called Empower a week later and was told a check was mailed 6/27/26.

I received the check # 1014551241 dtd 7/14/26 in the amount of $5,974.66 and attempted to mobile deposit the check in my personal PNC checking account on 7/27/26. I immediately wrote across the Empower check "mobile deposit" and "7/27/26". I soon realized PNC could not accept a mobile deposit greater than $5,000.00 and made an initial deposit of $974.66. I personally went to the PNC local branch and spoke with the manager who assured me that it was OK that I wrote over the numbers in the check amount as it matched up on the PAY line. The check was returned 7/29/26, re-deposited 7/30/26, returned 7/31/26 and finally returned to me 8/3/26 stating return “Reason - S Refer to Maker”. I have called the customer service line several times for assistance. First call service rep claimed someone from the “Investigation Department” would call me back…no return call rec’d. I since have called several times and have been told "I deposited the check; I have the funds". I DO NOT HAVE THE FUNDS.

Please assist me in collecting the money due to me. I would greatly appreciate you assistance!