Replied
Update removed features. Why?
I used to like the Empower app, but it seems increasingly, features are being removed with each update. Now we are being expected to go to the website. It defies logic in such a high tech environment, that Empower would make an app update that removes features that are popular and useful.
I’m considering moving my money to Fidelity because they just have better tools and a better app.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
lack key features
When you don’t have a choice, like choosing your 401K provider, you end up with subpar products and services. Case in point: the empower retirement account that does not sync with any financial software, does not even list number of shares for your mutual fund investment, and does not clearly separate out your deposits vs market changes, does not present your growth or lost clearly. Much worse than Fidelity or Vanguard or ETrade offerings.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Empower Retirement Contacts
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Empower Retirement phone numbers+1 (832) 799-9677+1 (832) 799-9677Click up if you have successfully reached Empower Retirement by calling +1 (832) 799-9677 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (832) 799-9677 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (832) 799-9677 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (832) 799-9677 phone number+1 (802) 622-4240+1 (802) 622-4240Click up if you have successfully reached Empower Retirement by calling +1 (802) 622-4240 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (802) 622-4240 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (802) 622-4240 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (802) 622-4240 phone numberCounselor+1 (617) 510-4036+1 (617) 510-4036Click up if you have successfully reached Empower Retirement by calling +1 (617) 510-4036 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (617) 510-4036 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (617) 510-4036 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (617) 510-4036 phone number+1 (615) 927-2230+1 (615) 927-2230Click up if you have successfully reached Empower Retirement by calling +1 (615) 927-2230 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (615) 927-2230 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (615) 927-2230 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (615) 927-2230 phone numberAdvisor+1 (802) 391-7229+1 (802) 391-7229Click up if you have successfully reached Empower Retirement by calling +1 (802) 391-7229 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (802) 391-7229 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (802) 391-7229 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (802) 391-7229 phone numberCounselor+1 (860) 670-4373+1 (860) 670-4373Click up if you have successfully reached Empower Retirement by calling +1 (860) 670-4373 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (860) 670-4373 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (860) 670-4373 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (860) 670-4373 phone numberFinancial Services+1 (617) 417-4408+1 (617) 417-4408Click up if you have successfully reached Empower Retirement by calling +1 (617) 417-4408 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (617) 417-4408 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (617) 417-4408 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (617) 417-4408 phone numberManager+1 (540) 907-2045+1 (540) 907-2045Click up if you have successfully reached Empower Retirement by calling +1 (540) 907-2045 phone number 0 0 users reported that they have successfully reached Empower Retirement by calling +1 (540) 907-2045 phone number Click down if you have unsuccessfully reached Empower Retirement by calling +1 (540) 907-2045 phone number 0 0 users reported that they have UNsuccessfully reached Empower Retirement by calling +1 (540) 907-2045 phone numberFinancial Manager
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Empower Retirement emailsmandy.cassano@empower.com98%Confidence score: 98%Financestephen.gawlik@empower.com98%Confidence score: 98%Management
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Empower Retirement social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Empower Retirement contacts
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