lack key features
When you don’t have a choice, like choosing your 401K provider, you end up with subpar products and services. Case in point: the empower retirement account that does not sync with any financial software, does not even list number of shares for your mutual fund investment, and does not clearly separate out your deposits vs market changes, does not present your growth or lost clearly. Much worse than Fidelity or Vanguard or ETrade offerings.
The complaint has been investigated and resolved to the customer’s satisfaction.
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