Replied
Update removed features. Why?
I used to like the Empower app, but it seems increasingly, features are being removed with each update. Now we are being expected to go to the website. It defies logic in such a high tech environment, that Empower would make an app update that removes features that are popular and useful.
I’m considering moving my money to Fidelity because they just have better tools and a better app.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
lack key features
When you don’t have a choice, like choosing your 401K provider, you end up with subpar products and services. Case in point: the empower retirement account that does not sync with any financial software, does not even list number of shares for your mutual fund investment, and does not clearly separate out your deposits vs market changes, does not present your growth or lost clearly. Much worse than Fidelity or Vanguard or ETrade offerings.
The complaint has been investigated and resolved to the customer’s satisfaction.
Recent comments about Empower Retirement company
401K withdrawal
OctoberThree.com
1 review
YourCPP.ca
1 review
Forge Trust
16 reviews
Secure Retirement Solutions
16 reviews
Pension Benefit Information
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!