Empire Renovation’s earns a 2.3-star rating from 3 reviews, showing that the majority of customers are somewhat dissatisfied with renovation projects.
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I had Empire Renovation, Inc
I had Empire Renovation, Inc. replace my old roof with a shiny new one. Unfortunately, the new roof started leaking and caused damage to my ceiling. I reached out to them multiple times to fix the issue, but they haven't been responsive. It's been quite a headache dealing with them, so I would recommend hiring someone else for your roofing needs. I am currently in the process of taking legal action against them.
Empire Renovation took the time to understand the problems I was having with my roof, and after the initial installation, when I noticed that I
Empire Renovation took the time to understand the problems I was having with my roof, and after the initial installation, when I noticed that I still had an issue, they went above and beyond to help resolve my problem. Their communication is excellent and the guys did a great job tending to my room to my satisfaction.
Empire Renovation complaints 1
I hired them to represent me in filing a claim on my behalf
I hired them to represent me in filing a claim on my behalf. When my insurance approved it, they didn't contact me to explain what was approved, until I contacted them after I received a letter from my insurance. Due to the delay in communication and miscommunications, the job couldn't be started before the winter weather kicked in. My insurance approved an extension until weather improves. But Empire Renovation is demanding for me to sign off the check, which is still in their possession, before starting the job. But according to their paperwork, 1st payment installment is due when material is dropped to the site. They wanted to take 25% of the claim amount from the initial check and give me the balance, which I will give back to them when weather improves and they come to do the job. It didn't make any sense, so, I refused to sign the check, until they are ready to do the job. They resorted to threatening me instead of apologizing for failing me. It's clear customer satisfaction is not their priority like in most companies, including mine. The 25% they are asking for is only when I use another contractor. But in this case, they are doing the job and the whole claim amount is theirs. Apparently they wanted to take the money and disappear. I just want my job done professionally when it's time, and I believe prompt and honest communication is very essential in any business. Thank you.
Is Empire Renovation legit?
Empire Renovation earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Empire Renovation has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Empirerenovation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Empirerenovation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Empire Renovation protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Empire Renovation has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
About Empire Renovation
One of the key strengths of Empire Renovation is its team of skilled and experienced professionals. The company takes pride in employing a team of experts who are well-versed in all aspects of home renovations. From architects and designers to craftsmen and project managers, Empire Renovation ensures that every project is handled by individuals who possess the necessary expertise and knowledge to deliver exceptional results.
Empire Renovation is known for its commitment to quality craftsmanship. The company understands that a renovation project is a significant investment for homeowners, and therefore, it strives to exceed expectations by delivering superior workmanship. Whether it's a small-scale renovation or a large-scale remodeling project, Empire Renovation pays meticulous attention to detail and uses only the finest materials to ensure durability and longevity.
Customer satisfaction is at the core of Empire Renovation's business philosophy. The company places great emphasis on understanding the unique needs and preferences of each client. By fostering open communication and collaboration, Empire Renovation ensures that the final outcome aligns perfectly with the client's vision. The company's dedicated team works closely with homeowners throughout the entire renovation process, providing regular updates and addressing any concerns or queries promptly.
In addition to its commitment to quality and customer satisfaction, Empire Renovation also prioritizes efficiency and timeliness. The company understands that homeowners want their renovation projects completed within a reasonable timeframe, and therefore, it employs efficient project management techniques to ensure timely delivery. Empire Renovation's team of professionals works diligently to minimize disruptions to the client's daily routine and strives to complete projects on schedule.
Empire Renovation's reputation speaks for itself, with a long list of satisfied clients who have benefited from their exceptional services. The company's portfolio showcases a diverse range of successful projects, including kitchen remodels, bathroom renovations, basement finishing, and whole-house makeovers. Empire Renovation's dedication to excellence has earned them a solid reputation in the industry and a loyal customer base.
In conclusion, Empire Renovation is a highly reputable and reliable company that specializes in home renovations and remodeling. With a team of skilled professionals, a commitment to quality craftsmanship, a focus on customer satisfaction, and a track record of successful projects, Empire Renovation is the go-to choice for homeowners looking to transform their living spaces into stunning and functional works of art.
Overview of Empire Renovation complaint handling
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Empire Renovation contacts
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Empire Renovation phone numbers+1 (800) 293-9213+1 (800) 293-9213Click up if you have successfully reached Empire Renovation by calling +1 (800) 293-9213 phone number 0 0 users reported that they have successfully reached Empire Renovation by calling +1 (800) 293-9213 phone number Click down if you have UNsuccessfully reached Empire Renovation by calling +1 (800) 293-9213 phone number 0 0 users reported that they have UNsuccessfully reached Empire Renovation by calling +1 (800) 293-9213 phone number
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Empire Renovation address5939 W Montrose Ave, Chicago, Illinois, 60634-1629, United States
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Empire Renovation social media
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