Emergency Medical Services University review: They take your money but cancel classes last minute

No humans replying to emails or answering calls, class keeps getting "rescheduled". Unprofessional, scammy, nightmare of a company to deal with.

I ordered the Bay Area Refresher course on 6/29/2026 with an in-person skills verification class scheduled for 7/19 in SF. Tried to use the online chat bot to answer questions about the structure of the class and to verify the in-person class was actually meeting. Chat bot could not answer my questions. Emailed Victoria Yu-- never heard back from her. Multiple attempts made to call the company, without being connected to a human, with the bot citing "technical difficulties" even trying to pull up my acct info. Spoke to a human once on 7/16 to confirm the 7/19 class. He told me I'd receive a confirmation text "the next day". I received a text and email early morning on 7/18 canceling the skills verification "due to unforeseen circumstances". It was rescheduled for a date in August. I asked for a refund as I could not make the new date. Never got a response. I disputed this with my credit card company and did not win. Despite my response to the email stating I could not attend the August skills verification, I just received another text and email stating "We sincerely apologize, but due to unforeseen circumstances, your Skills Refresher scheduled for tomorrow, Sunday, August 16, has been rescheduled to Sunday, September 13". I'm going to go out on a limb here and assume there will be no class on September 13th "due to unforeseen circumstances"!
Also want to note-- I did the 2-week bootcamp EMT course in 2023, very poorly run, unprofessional, initially stated "we don't have enough students signed up" the day we arrived to the first class. Paid $2500 to teach myself. You don't even get a physical textbook- it's all online and you lose access to it once the course ends.

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