Menu
Write a review
File a complaint
EmCare Customer Service Phone, Email, Contacts

EmCare
Reviews and Complaints

www.emcare.com

Learn how the rating is calculated

1.4 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

EmCare Complaints 10

ComplaintsBoard
H
2:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

EmCare er physician billing

I went to the ER at Baptist Health Hospital in Van Buren Ar. on two occasions for flank pain/pylonephritis. The first time was on 6/6/19, and I was admitted for 3 days. The second time was 7/8/19 for the same problem, but was not admitted. I have Federal QualChoice insurance ID # [protected]. I went to Baptist Health for care because it was the hospital covered by my insurance. I was not informed that the ER physicians, and hospitalists on both occasions, were not covered by QualChoice federal and I would be billed out of pocket. I have appealed this decision with my insurance carrier, but they have denied the appeal. I have also spoken with Baptist Health Hospital billing department and they claim no responsibility in this situation and were very unhelpful. I feel this is very unfair practice, as I paid the $400 deductible that I expected, but did not expect to get three bills totaling $3, 689.33 to pay out of pocket. The first bill is for the amount of $1, 152.34 Account number VAN808237283, for services rendered on 7-8-19 by Dr Balasa Sundaram. The second bill is for $1718.99 for services rendered on 6/6/19 by Dr David S. Ureckis. The third bill is for $818.00 from The hospitalist Dr Akkineni and Dr Urrehman. These bills will put an extreme financial burden on me.
Thank you in advance for any consideration you can give me,
Kimberly M. Young DOB 12-16-1966

Read full review of EmCare
Hide full review
ComplaintsBoard
M
9:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EmCare billing

Client Bill #OOD096120068
Yesterday I received a bill in the mail for $372.40 for services not covered by Medicare Part B and my seconday insurance, GEHA.
1) Why is the bill over double what Medicare and GEHA cover?
2) Why am I receiving this bill NOW, during Christmas month, for medical care that was done back in June, two weeks shy of six months?
3) Why does my bill show a doctor that is not even registered as a doctor at this hospital?
I do not feel that I should have to pay for a bill that suddenly pops up six months after my hospital visit, for services done by a "doctor" not even listed on the hospital staff, and after having gone through not only one, but two insurance entitites, and showing the cost over double of what is allowed by insurance.
The total cost for the bill provided was $723.00 of which my two insurance companies paid 360.60., for CPT code 99223. I have already paid for other services not covered by my insurance for my visit, for which I was not happy, but at LEAST the bill came within a couple months after my visit.
Receiving a bill that totals double what my two insurance entities allow AND receiving it six months after the fact does not seem to be like a very fair process to me and I request this bill be dropped completely. This type of billing doesn't occur in any other profession (lawyer fees, professional contractors, etc., why are you trying to charge me six months after a visit for what appears to be exorbitant fees and billed against a doctor that doesnt even exist at the hospital?

Read full review of EmCare
Hide full review
ComplaintsBoard
R
2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EmCare emergency services

I was charged 864.00 for a doctor to check my heart rate, after I refused any treatment. He still said that he needs to check it.i think this bill is outrageous for what he did.i passed out from drinking officers brought me in hosp.came to when entering from bright lights, refused treatment told them I wanted to go home, live 5 minutes walk.told me to sit and sober up, that's when the doctor came over and I told him same, no treatment but he tried to bait me to check my heartrate, so I let him that was all.this bill is to high for those services. Thank you, hope this can be fixed.

Read full review of EmCare
Hide full review

Is EmCare Legit?

EmCare earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates EmCare highly, which means their services are pretty reliable. Despite this, their 10% complaint resolution rate raises questions. We recommend users check reviews and complaints about EmCare to understand what to expect from them.

We found clear and detailed contact information for EmCare. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • EmCare's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 10% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the emcare.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • EmCare protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to EmCare has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
S
2:37 pm EDT

EmCare emergency medical care at habersham medical center

On feb 5th 2019 I went to the emergency room at habersham med center, georgia. I had medical coverage also. Capt number is 99283. States emergency evaluation and management, lvl 3. Provider was dr rojas. They put me in a room and that where I sat for a total of 3 hours. During that time I asked when the dr would see me and was not given a clear answer. I was in pain internally. I told them if I didn't get treated soon I would leave as I had school in the morning. Another hour nothing so I left with my parents. They charged 731.00. They deducted 98.17 then sent me a bill for 632.83. They did nothing but be rude and I sat for hours. They do not care i'm a student and I was not treated. I'm very upset as at 22 yrs old I have a 760 credit score and they are going to ruin it. I'm very upset. Thank you; sarah caporale.

Read full review of EmCare
Hide full review
ComplaintsBoard
L
1:24 pm EST

EmCare er visit

I visited St. Mary's hospital in Waterbury, CT 03/22/2018. I was recovering from brain surgery which I underwent approximately 6 months prior. My blood pressure was high and was experiencing severe headaches. For the three hours I was there, I received no medical attention. I was just placed in a dark room. I requested to be seen by a doctor. That was when Dr. Coddett came in and told me they have discharged patients patients with bp higher than mine. Dr. Coddett was aware of my recent brain aneurysm. I left the hospital without receiving any medical attention. When I arrived home, I had a missed call from the hospital. I called back, however they were not sure who called me and the caller did not leave a voice message. I do not believe I should pay for services not rendered. I did not receive as much as a pain medication or a glass of water at the hospital. Dr. Coddett has billed me $1, 829.00.

Read full review of EmCare
Hide full review
ComplaintsBoard
C
8:14 am EST

EmCare $1016.00 bill for a strep swab

I was seen on 9/26/18 at a local CHI "Emergency" facility that appears to be that of an Urgent Care facility. I believe that is the intention of this organization in order to bill for "emergent" care. This is fraud, I went in with a sore throat and flu-like symptoms. There was a throat culture done that was negative, so there was no treatment provided. Only a simple diagnostic throat swab. I did not even see a MD, only a Nurse Practitioner. The description on my bill states "EMERGENCY EVAL AND MANAGEMENT (LVL 3)". This in no way the care I received.

I would like to have this charge reduced to a reasonable amount that is appropriate for the services I received.

Thank you,
Chad McClung

Read full review of EmCare
Hide full review
ComplaintsBoard
G
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EmCare billing for doctor that no one has heard of!

I have a billing from EmCare with a doctor's name that does not even appear on the staff/doctor directory. We saved each doctor's business card that we saw and this name is not anyone that saw me. Email inquiry was supposed to be answered in 3 days, but it's been 3 WEEKS awaiting an answer. But, I did get a repeat bill saying I was overdue!
I have paid each bill I received the day I got it, but will not pay this until someone tells me who it is and what it's for!

Read full review of EmCare
Hide full review
ComplaintsBoard
L
4:22 pm EDT

EmCare ER Service

My mother was brought in by ambulance to Palms of Pasadena in St Petersburg on December 15th after falling out of her wheelchair. Unfortunately the hospital that she always goes to, St. Anthonys was on divert due to volume. She was checked out by the ER physician and after deciding that she was fine, was released to me and I drove her back to her assistant living. This was an evening occurrence.
My mother had Medicare and Empire plan and had never had a charge from St. Anthonys although she had a similar incident happen the month before. We were sent a bill of $1620 and told that Medicare rejected it due to the coding. Once Medicare rejected it, so did Empire Plan. I feel that I am going around in circles trying to get someone to get this taken care of.

Read full review of EmCare
Hide full review
ComplaintsBoard
R
1:54 pm EDT

EmCare unethical

I was saw by a P.A. on 10/21/2015 at Saint Joseph Emory Hospital by Kendall Gallman after I went to the hospital emergency room as I feeling like heart was pounding and I had also had some what I called seizures but also mini strokes. I was really dizzy, nauseated, fatigued, and just not feeling well so I got a driver (Uber) to get there as my vision has been impaired from swelling on brain. They took me back to a room and began asking question and started a few tests but after I saw the assistant that came in I mentioned that I recognized him but was not clear where right then so I had my computer with me and decided to look up his information online at vitals/healthgrades which he did not like so he left room to go take care of "crazies" that really needed help and when I asked to go to bathroom when nurse came in she said it was not needed as they did were sending me home. I was told they saw nothing wrong and I needed to leave right then which confused me so I said asked if I could at least see or take tests with me the nurse said sign and leave. I did not sign as I could not even read the paper she gave to me to sign but I did start to put my clothes back on but before I was finished security came to door (2 males) and stood with it open and said they were to escort me out. I was not offered a wheelchair and when asked to let me finish dressing without door wide open to everyone but that was not a option as I was told to leave right then or else. I was trying to just leave but had no way to go anywhere since the driver had left so they not only wanted me out of room but out of hospital altogether as Security said they were to escort me from the building. I sat down to figure out what to do in lobby and they still said no and after me making many attempts at getting a ride I left. This was unbelievable as I had not caused a scene of any kind so I was left to get home with only a sidewalk and my white cane. I had to walk to I got a ride (not safe) in Atlanta to go home 60 plus miles north of Atlanta, GA. Now I am really not feeling well and my feet are beyond swollen and blistered.

Read full review of EmCare
Hide full review
ComplaintsBoard
A
8:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EmCare improper billing and

EMCare failed to properly file a medical bill to my insurance company in proper way and have refused to fix the problem. Instead they sent the bill to a collection agency. Henceforth my credit was hit and I had to pay the bill out of my own pocket. I have called several times with no proper action taken on their behalf. They have been sarcastic and demeaning in their comments, not apologizing nor showing any remorse. Please help!

Read full review of EmCare and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
W
W
Willelmus Agri
US
Send a message
Sep 12, 2019 11:49 pm EDT

Is anyone here having a problem with Emcare DFW Emergency Phsicians who would like to join a class action suit against them?

S
S
Sharon A Hinkemeyer
US
Send a message
Jan 31, 2019 12:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On April 4, 2018, I was in an auto accident, in Avon Florida. It was 100% the other persons fault and her insurance, State Farm, reassured that they would pay for everything. At the time I was more concerned about my daughter being hurt then me, so I did not go to the doctor right away. That evening I was really feeling the pain in my right shoulder and breast area. Since the car was totaled I had a friend take me to the ER in Highlands Regional Medical Center 3600 South Highlands Avenue, Sebring, FL. The staff was very unprofessional, took their time, even though it was not busy. Did not know where things were, just very bad manners. Finally after a long time I got into a room that looked like a storage room. Waited there for I don't know how long. Abegail Unico RMP, came in, she was very pleasant. Was in the room maybe 10-15 minutes and said it was a muscle strain from the seat belt got two prescription. No xray or anything else. Had letter from State Farm Claims to contact them, Jocelyn Green Claim Specialist. Received the first bill from Highlands Regional Medical Center in June, contacted State farm that I wanted them to pay this bill for $694.05. No reply. Another bill in July, contacted State Farm, they wanted to settle by sending me a check to pay Highland. Just in case there would be any more bills I called Highlands Medical Center. (NPAS, Inc. PO Box 99400, Louisville, KY phone [protected]). They gave me another phone number, [protected], they gave me another number [protected], and they gave me another number [protected], all the people I talked to said that was the only bill I would get. I called State Farm and told them to pay the bill. Highland billing sent the bill to a collection agency because it didn't get paid right away, giving me a certain time to pay before action would be taken. Again I told State farm to pay the bill because I have good credit and do not want this to go against my credit rating. Instead they sent me a check to pay it. Which you know when those checks are signed that ends all responsibility between the two parties. Since I was told there would not be any more bills, I signed the check and paid the bill Medicredit Inc, that cleared my bank on September 20, 2018. Glad that was the end of it. NOT! Got a bill from, Lake Jackson Emerg PHYS, LLC, PO Box 80219, Philadelphia, PA, for $873.00, Emergency Eval & MGMT (LVL 3), provider Dr. Snead, the first of January 2019. Never seen a doctor Snead. Only seen Abegail Unico RNP for about 10-15 minutes. There is no way I am going to pay any ER $873.00, when I was only in there a very short time and they did actually nothing. Especially when I paid the hospital $694.05, after being told there would not be any more bills, that was the only bill I would receive. Lake Jackson told me to contact billing_questions@emcare.com and fill out a form. I did not find any form but this to fill out, I hope it is the right one. Sharon A Hinkemeyer

G
G
GRAYBUBBA412
US
Send a message
Oct 01, 2017 3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have two insurances, TRICARE and at that time HEALTH SELECT which recently changed to BLUE CROSS. Please run the bill through them, I'm sure they will be happy to pay you. My name is Raymond Allen and I was treated At Hendricks Medical Center in Abilene Texas on Sept 4. I've been to other emergency rooms in the past few years and never had to pay.

K
K
kellythomas
US
Send a message
Jul 05, 2017 1:32 pm EDT

hello i broke my arm went to emergency room just to walk in door 600.00 we paid. for doctor to tell me yes its broke she walked out they rapped my arm and now owe 938 could u please help, me im a crossing guard and cant aford this bill i make 253 a month i need help .

S
S
Sara Pemberton
US
Send a message
Jun 05, 2017 9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was in the ED at Colleton Medical Center on 8/1/15 for carpal tunnel. I stayed in triage and was treated by the PA. I never went to an exam room and did not see the ED doctor. I had no xray and no pathology. I was there about 40 minutes. Eight months later a received a bill from Dr. Robert Greaves for $969.00. I have been trying to get an explanation for this outrageous charge for over a year now. The bill was submitted to Bay Area Credit Service in Atlanta Georgia. I have been in contact with them to mark this account "under dispute". I am gladly making payments for the hospital services provided. I am so sorry that I see others are going through the same thing, but at least I know I'm not the only one. I guess this bill will stay in dispute. The company CARYA Emergency Physicians, LLC would not help nor did EMCARE. I will not pay this either. I feel this is a scam also.

Sara Pemberton

S
S
scambuster2017
US
Send a message
Apr 10, 2017 1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BEWARE: This medical bill scammer appears to be operating under the name Brays Bayou Emergency Physicians working at the same address as West Houston medical Center. They never sent me any bill, but sent me out to a collection agency, Bay Area Credit Service in Atlanta, Ga.
Billed me for $1424.00 for SERVICES I NEVER RECEIVED. I REFUSED ALL TREATMENT AFTER SITTING IN THE ER, I EVEN SIGNED A WAIVER FORM. I NEVER SAW ANY DOCTOR NOR RECEIVED ANY TREATMENT. THE MEDICAL CTR TOLD ME TO CALL EMCARE AT [protected]
SAID THEIR ER DOES ITS OWN BILLING THRU EMCARE. TOLD COLLECTION AGENT THIS IS IS A BOGUS BILL GENERATED EITHER IN ERROR OR A DELIBERATE SCAM, AND THEY WILL LABEL IT AS "DISPUTED"...
EITHER WAY, I WILL NOT PAY IT. NO SPECIFIC SERVICE PROCEDURE WAS EVER CLAIMED EITHER.
THE PHONE NO. FOR BRAYS BAYOU EMERGENCY PHYSICIANS [protected] GOES TO WEST HOUSTON MEDICAL CENTER.
LADY WHO ANSWERED THERE SAID THEY NEVER HEARD OF BRAYS BAYOU EMERGENCY PHYSICIANS, ONLY EMCARE WHICH DOES ITS OWN BILLING FOR ER SERVICES, AND TO CALL THEM

J
J
Jack Lkjhybli8yln.o9
US
Send a message
Sep 21, 2017 4:19 pm EDT
Replying to comment of scambuster2017

all caps really?

B
B
Bmesser
US
Send a message
Aug 27, 2016 4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got my first bill from a doctor recently after going to the ER about a bad sinus infection.
I didn't relies my insurance went out a few days before the visit, I waited 3 hours for a doctor I told her I think I might have a sinus infection she checked my nose and said yep seems like it and sent me on my way. I was in the room for less than a minute after she saw me and my bill says 846$ for someone to check in my nose and agree with me is outrageous.
On top of paying 200$ for the first bill already!

H
H
Hawood Giles
US
Send a message
Jul 02, 2016 7:10 am EDT

I visited local emergency room (Coshocton Memorial Hospital) to obtain refill of RX prescribed by the V.A. VA should have been billed for RX. Optionally, I'm also, on Medicare.

Less than 10 minutes spent with hospital attendant (not a doctor), who dispensed RX which I had to go to Walmart and refill.

Several weeks later, a red-colored bill arrived in the mail from Coshocton ER Physicians, of PENNSYLVANIA. Coshocton is in Ohio, not in PA! No phone number of contact name on the bill. Only contact info goes to an online address. Tried to send message at that site, and my attempt repeatedly produced server error. Clearly, this billing is a scam!

I will NOT pay this extorted and unjustified bill

HDG

B
B
Biblestu
US
Send a message
Apr 26, 2016 8:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EMCare (Waterloo Park INPT Srvcs, PLLC, ) failed to properly file a medical bill to my insurance company in proper way and have refused to fix the problem for two year. They recently turn it over a collection agency. Henceforth my credit was hit and I have not pay the bill out of my on pocket because they are the one who did not file the correct paper work, Total amount of the bill $3, 746.00 I'm a widow and I live on my retirement. I have called several times with no proper action taken on their behalf was told to forget the bill it was all taken care of and many other things like were are working on it. I have ask them to call the credit agency to take care of the problem and ask for a letter of explanation but so far have not received a thing. They have been sarcastic and demeaning in their comments, not apologizing nor showing any remorse. Please help!

R
R
Rick H Sr
US
Send a message
Jan 13, 2016 6:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Does anyone else have trouble getting through to this business I cant reach them by phone, after hours of trying it just keeps timing out due to the call volume, Let alone trying to find an address to mail a complaint to. What is the business world coming to.

Overview of EmCare complaint handling

EmCare reviews first appeared on Complaints Board on May 7, 2011. The latest review er physician billing was posted on Jan 6, 2020. The latest complaint improper billing and was resolved on May 07, 2011. EmCare has an average consumer rating of 1 stars from 10 reviews. EmCare has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. EmCare Contacts

  2. EmCare phone numbers
    +1 (800) 362-2731
    +1 (800) 362-2731
    Click up if you have successfully reached EmCare by calling +1 (800) 362-2731 phone number 0 0 users reported that they have successfully reached EmCare by calling +1 (800) 362-2731 phone number Click down if you have unsuccessfully reached EmCare by calling +1 (800) 362-2731 phone number 0 0 users reported that they have UNsuccessfully reached EmCare by calling +1 (800) 362-2731 phone number
    +1 (214) 712-2000
    +1 (214) 712-2000
    Click up if you have successfully reached EmCare by calling +1 (214) 712-2000 phone number 0 0 users reported that they have successfully reached EmCare by calling +1 (214) 712-2000 phone number Click down if you have unsuccessfully reached EmCare by calling +1 (214) 712-2000 phone number 0 0 users reported that they have UNsuccessfully reached EmCare by calling +1 (214) 712-2000 phone number
  3. EmCare emails
  4. EmCare address
    13737 Noel Road, Suite 1600, Dallas, Texas, 75240, United States
  5. EmCare social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all EmCare contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.