Eli Lilly & Company review: Frustration

I'm not sure where to start. On May 5, 7 and 10 my PCP sent prescriptions to Lilly Direct. As I waited for Lilly Direct to contact me, so I decided to contact Eli Lilly to check on my medication, I was told they had no information and to contact Lilly Direct. I was told by Lilly Direct that they never received any of the three prescriptions from my PCP. Wow, not one. I contacted my PCP and confirmed that they indeed sent three prescriptions. They informed me that another prescription (the fourth) would be sent to Lilly Direct. On June 17, I was notified by a welcome message from Lilly Direct that were working with Gifthealth and it would be a "seamless pharmacy experience". I did exactly as instructed and was given 30 minutes to complete the page. When I got to the page to pay for the medication the system stopped and said there was a "technical issue" on their end and please try again in a moment. I waited five minutes and tried again, same "technical issue". I called the question and problem number and I spoke to Avy, she then told me there was no technical problem and my PCP needed to send another prescription because there was an issue with the prescription. NO help just that statement. At that point I was done for the evening and decided that I would start again in the morning.
On June18, I went to gifthealth.com on my laptop and started the process again. I filled out the first part of the information and received a message that that a phone call would be sent to my phone for conformation. No call, then a message, to be sure my phone number was correct and there were no blocks on my phone, confirm my name and birthdate were correct. Everything was correct so I called Lilly Direct for help. I was transferred to Karen (who was the only one that was understanding) she transferred me again and found out that the spelling of my name was wrong. I have been with my PCP for at least 15 years, and they have no idea how to spell my name? (Really?) Again, it was on my PCP to resend another prescription (the fifth). I feel Lilly Direct and Gifthealth had received and ignored the previous prescriptions sent to them. Lilly Direct and Gifthealth do not hesitate to put blame the PCP for their lack of caring and concern. The frustration I have felt during the past month is a disregard for health and everything that Eli Lilly history has stood for.