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The product is very cute but the customer service at the franchisees (At least at far hills, nj) and at the corporate office have had us tell them not to deliver to us! A friend wanted to send us one of their baskets of fruit to thank me for helping them with some pc problems (I know how to fix pcs... If you can't tell, I can't make nice looking websites! But the content, at least here is what counts).
So the far hills office calls to tell us they will be delivering a gift. I ask who it's from 3 times and it wasn't till I hung up on them and they called back, did they tell me on the 4th request who it was from. And this is cut fruit (Hopefully fresh) so you shouldn't leave it outside too long. So I ask 'when will you be coming / can we set a time' for you to drop this off? She tells me 'no, we can't commit to a time!' we're supposed to stay home all day for this?!
As much as I am a kid at heart, i've cut fruit pieces and pb&j sandwiches in different shapes, and this would be our first edible arrangements basket, I tell her we don't want the delivery. She should call the people sending the gift to thank them but the recipient doesn't want it because edible arrangements customer service is pitiful. She says ok (Quite willingly, with no qualms) and I hang up.
I want to let their corporate office know how a franchisee is annoying (At least) one customer. Their website has no corporate phone number. I call the livingston, nj locaiton and get the corporate 800 number. I google the company and find the president's name. Calling at 8:15am, I dial by name and get a recording that is out of the office till october 16th. If you need immediate assistance, call cheryl at a 7 digit extension?! No, that doesn't work in their phone system. A phone number? What's their f_ing area code.
More searches on google. Ah, 203... Dial that number - it'll take me right to cheryl's line!? No! That's their f_ing switchboard. Ok, I can dial by name, like I did for the president. It wants you to dial by last name!? What the f___! Cheryl only left her first name on that recording.
For more information check out my website I set up to warn others about the lame customer service from edible arrangements: http://www.Ediblearrangementssucks.com/
I haven't ordered an EA yet but just looking at this complaint board is really annoying. Get a life!
Fresh Fruit Bouquet Company, arent's you just Edible Arrangements under different cover? Perhaps spinning the original idea through different fronts but our money all ends up in the same place?
For those of you that don't like to do business with EA try Fresh Fruit Bouquet Company, we have wonderful chocolate dipped fruit in white, milk and dark.
Umm... I don't know why you would not accept a gift but I too HATE edible arrangements. They have thee worst customer service. I sent my boyfriend a bouquet and they screwed up the address but somehow it got delivered to his Apartment Complex leasing department. Now I live in MI and this was sent to the only address I know in Indiana. I sent to 423 apartment i and they had 701 apartment 1 (one). Then after it sat out for about 3 hours.I had to call him and ruin the suprise... telling him I sent him something. Then when I called to get a refund the owner told me it was my fault and the 701 apartment 1 (one) must have been what I said (mind you I have never been to INdiana and the address I gave is the ONLY address I know)..HOWEVER the day of the delievery the manager verified the correct address with me. To make matters worse I tried getting a refund and there is no customer service or number to call to get a refund. I will NEVER order from them again. ughh... I even filed a Better Business Bureau complaint. I am enraged. Does anyone know of anything else I can do to get a refund?
The store is in Fishers, Indiana.
Wow, what a whiner... ditto to all the comments to this poor unhappy fellows expectations!
I'm looking to buy a EA franchise and have found nothing but happy customers until I came across this guys ugly comments.
I wouldn't hesitate for a moment to send a friend or family a fruit basket... more power to EA and good luck to all the franchise owners just trying to make people happy and make a buck.
First of all.. what delivery business can give you an exact time they will be there? None Second of all... we are not supposed to tell you who the "gift" is from.. thats up to the customer who BUYS the arrangement to say
Yes.. all stores are not created equal but, that goes with everything. Most stores have limited delivery area
Sorry you had such a bad experience.
Yo buddy. First off all you did was copy and paste from a website you once had before where you didn't have a comment box. So i'm very glad to see that i can leave u a comment. I work at an Edible Arrangements. So i would like you to read what you have posted. Just one more time. Tell me if you get the same information I'm getting.
To sum up your story, basically, you did something nice for someone. They wanted to send you a basket. They called you just to make sure you were home. Now i do understand if they worded it wrong when they said they have a delivery for you. I try to give a time frame. Most people either agree with the time frame or just pick it up. I'm guessing that no matter how great you are with making websites, your not to good at using your noodle.
Also the person you were talking to didn't give you a customer name jsut because ALL customers hate that. They write a card message for a reason. SO YOU THE REC. reads it. on your own time.
Sit you have a problem. A big one. So next time please just calm down, eat some fruit and hope i don't make a web site about how much I hate people like you that don't know how to accept a gift.
I think edible arrangments is the best thing in the world!
One rotten apple will spoil the whole bunch, and David is certainly that one. All the effort wasted on those phone calls, and all the time spent not to mention the stress to the immune system, David could have been gracious and accepted the gift without making such a big deal over it and throwing the gift back to the sender.
When the gift is received, if it was not in good order or ruined, then IF the sender asks about it - you can mention something. Otherwise, just send a thank-you note.
Yes, customer service is important, but put it all in perspective and remember - it's the thought that counts!
Talk about sour grapes! lol
Someone trying to do something nice for you & you completely overreact. Hardly a well made case for Edible arrangements sucking. Perhaps MYEDIBLEARRANGEMENTSSUCKS would be more truthful. I have used them on numerous occasions & they have been fantastic.