Edible Arrangements review: Delivery made to wrong address - company won't refund or make right

We ordered from Edible Arrangements expecting a thoughtful gift to reach someone special. Instead, our order was delivered to the wrong address, the intended recipient received nothing, and we were left out $100.

Outside of this mistake itself, is how it was handled.

When we contacted customer service, the “manager” we spoke with was shockingly rude, dismissive, and offered zero accountability or resolution. Any reputable company would acknowledge the error and make it right. This one did not.

Between the lost order, lack of compassion, and unprofessional treatment, this experience was unacceptable from start to finish. Had we seen the volume of negative reviews beforehand, we never would have placed this order.

We will absolutely never purchase from this company again, and we strongly encourage others to think twice before trusting them with your money or your gifts.