Edible Arrangements review: delivery and order incomplete

I placed an order on 4/28/19 to be delivered on 5/14/19. The store number is 358. The order wasn't delivered 5/14/19, it was delivered 5/15/19. I called all day to check status on the order and nobody answered the phone. This is the number of the location 407-812-1585. And to finish I paid 5.00 dollars for a foil ballonhappy birthday emoji and it wasn't delivered with the arrangement. I would like the money back from the foil balloon. But it's hard to contact the store. Nobody answers.