Choice Hotels International

Information that was not given at the time of making a reservation
Attached is an email I sent to Reservation Desk describing my plea for refund of which have been turned down for:

Hello, My name is Anna Kramer and I am in Superior Colorado. I scheduled a reservation for my guest who is also from out of town on May 16. The room was to be reserved from May 16-June 1st. The reservation # I have is: R1965547284.
When I spoke to the individual to make the reservation I asked the support person several times if the reservation I was making was for the Econo Lodge closest to I-44 and Memorial in Tulsa, Oklahoma. Several times he gave me the impression that yes, it was. I understand that you are looking into this situation per recording.
My guest was driven to the Econo Lodge in Tulsa on May 16 p.m. and dropped off only to find out that the Econo Lodge in Tulsa is now closed. He was left there and he and I had to figure out what was wrong. That was when we were told it was the Econo Lodge in Broken Arrow. I am not from Tulsa so all I was going by was the fact that I specifically asked the support person several times if I was reserving a room at the Econo Lodge closest to I-44 and Memorial in Tulsa. I WAS told that yes it was the one closest to I-44 and Memorial.

I am asking for you to PLEASE consider allowing me to cancel the rest of the stay since I feel I was led to believe that my guest would be stay at the Econo Lodge of Memorial and I-44. My guest was left stranded until we could figure out what went wrong. My guest is now in Broken Arrow which is NOT where he needs to be located and is somewhere we know nothing about.

My guest has stayed in the Econo Lodge now since Saturday night May 16 and has stayed Sunday, May 17th as well. He has no vehicle and is way out of the way of where he would be taken care of in Tulsa. I do not blame your support individual as he evidently is also not from Tulsa and was taking care of me correctly. I cannot tell you how scary it was for my guest to be dropped off and left and a facility that was closed and he knows nothing at all about the Tulsa area.

Please please help in the correcting of this situation as I am now needing to relocate my guest to Tulsa. He is needing to be in Tulsa NOW.

I AM very sorry for the stupidity on my part to not being more cautious and checking up on the information that was given me at the time of the making of the reservation. I felt I could trust the information given me and did not check up on it until I got a very distressed call from my guest saying he was left and the Lodge was not longer open.

I would be more than happy to pay for the rest of this week if you could find that satisfactory and letting me cancel the rest of the stay. I have to get him out of Broken Arrow though. It is not anywhere close to being where he needs to be located.

If you could PLEASE let me know as soon as possible as I am needing to have him relocated tomorrow.
Please let me know if it is possible by the afternoon so that I can figure out what to do by tomorrow.
Again, I am very very sorry for all of this and again I do not blame the support person who helped me, but I was led to believe that it was the lodge located close to I-44 and Memorial.

Thank you for your kind attention to this matter and I look forward to hearing from you today

Since then I have written to ReservationDesk.com and have been turned down for my request even though it was NEVER stated in my conversation at time of booking that the Tulsa Econo Lodge was closed. They have said they listened and do no find any error on their part. I completely disagree. I was also told that I never told the hotel that my guest was leaving . I completely disagree. I talked the front desk assistant-Julie-explained my needing to re-locate my guest-Lonnie Pfost-because of the erroneous information given at time of making the reservation. This is a matter of $990.65. I offered to pay the first full week of 18-24 of May. I hope this is something that you can help me in refunding at least some of the cost. These times of the virus has put me in a terrible financial crisis and especially with the extra cost of paying another hotel for lodging.

Thank you for your kind attention to this matter and I hope to hear from you soon. It is a matter of financial urgency now.
Anna Sue Kramer
[protected]@gmail.com