CB Hotels and Accommodations Choice Hotels Complaints #22-41

Choice Hotels review: Erroneous information at time of reservation

annaherrera62@gmail.com of Louisville, US

Jul 06, 2020 11:37 am UTC

Verified customer

Information that was not given at the time of making a reservation
Attached is an email I sent to Reservation Desk describing my plea for refund of which have been turned down for:

Hello, My name is Anna Kramer and I am in Superior Colorado. I scheduled a reservation for my guest who is also from out of town on May 16. The room was to be reserved from May 16-June 1st. The reservation # I have is: R1965547284.
When I spoke to the individual to make the reservation I asked the support person several times if the reservation I was making was for the Econo Lodge closest to I-44 and Memorial in Tulsa, Oklahoma. Several times he gave me the impression that yes, it was. I understand that you are looking into this situation per recording.
My guest was driven to the Econo Lodge in Tulsa on May 16 p.m. and dropped off only to find out that the Econo Lodge in Tulsa is now closed. He was left there and he and I had to figure out what was wrong. That was when we were told it was the Econo Lodge in Broken Arrow. I am not from Tulsa so all I was going by was the fact that I specifically asked the support person several times if I was reserving a room at the Econo Lodge closest to I-44 and Memorial in Tulsa. I WAS told that yes it was the one closest to I-44 and Memorial.

I am asking for you to PLEASE consider allowing me to cancel the rest of the stay since I feel I was led to believe that my guest would be stay at the Econo Lodge of Memorial and I-44. My guest was left stranded until we could figure out what went wrong. My guest is now in Broken Arrow which is NOT where he needs to be located and is somewhere we know nothing about.

My guest has stayed in the Econo Lodge now since Saturday night May 16 and has stayed Sunday, May 17th as well. He has no vehicle and is way out of the way of where he would be taken care of in Tulsa. I do not blame your support individual as he evidently is also not from Tulsa and was taking care of me correctly. I cannot tell you how scary it was for my guest to be dropped off and left and a facility that was closed and he knows nothing at all about the Tulsa area.

Please please help in the correcting of this situation as I am now needing to relocate my guest to Tulsa. He is needing to be in Tulsa NOW.

I AM very sorry for the stupidity on my part to not being more cautious and checking up on the information that was given me at the time of the making of the reservation. I felt I could trust the information given me and did not check up on it until I got a very distressed call from my guest saying he was left and the Lodge was not longer open.

I would be more than happy to pay for the rest of this week if you could find that satisfactory and letting me cancel the rest of the stay. I have to get him out of Broken Arrow though. It is not anywhere close to being where he needs to be located.

If you could PLEASE let me know as soon as possible as I am needing to have him relocated tomorrow.
Please let me know if it is possible by the afternoon so that I can figure out what to do by tomorrow.
Again, I am very very sorry for all of this and again I do not blame the support person who helped me, but I was led to believe that it was the lodge located close to I-44 and Memorial.

Thank you for your kind attention to this matter and I look forward to hearing from you today

Since then I have written to ReservationDesk.com and have been turned down for my request even though it was NEVER stated in my conversation at time of booking that the Tulsa Econo Lodge was closed. They have said they listened and do no find any error on their part. I completely disagree. I was also told that I never told the hotel that my guest was leaving . I completely disagree. I talked the front desk assistant-Julie-explained my needing to re-locate my guest-Lonnie Pfost-because of the erroneous information given at time of making the reservation. This is a matter of $990.65. I offered to pay the first full week of 18-24 of May. I hope this is something that you can help me in refunding at least some of the cost. These times of the virus has put me in a terrible financial crisis and especially with the extra cost of paying another hotel for lodging.

Thank you for your kind attention to this matter and I hope to hear from you soon. It is a matter of financial urgency now.
Anna Sue Kramer
[protected]@gmail.com

I also have all the correspondence via emails for this situation. Please let me know if you need me to provide you with this information.

Again Thank You So Much For Your Time
Anna Sue Kramer
annaherrera62@gmail.com

Keywords:

facility guest refund relocation reservation situation stay support person tulsa vehicle

0 comments

Add a comment

Choice Hotels - Billing issues! 43

Choice Hotels - didn't credit proper points! 22

Choice Hotels - rip off 15

Resolved

Choice Hotels - Discriminatioon & Refund Policy 1

Resolved

Choice Hotels - deceptive advertising 13

Resolved

Choice Hotels - Dirty room and poor service 6

Choice Hotels - Unprofessional Boss Alert: My Experience with Brandy Smith Briggs at Choice Hotels

Choice Hotels - Unhappy with Choice Hotels: A Review of Their Visa Signature Card and Reservation System

Choice Hotels - Fraudulent Smoking Charge at Quality Inn Gainsville, Texas - A Warning to Other Guests

Choice Hotels - Refusal of deposit

View all Choice Hotels reviews and complaints

Choice Hotels Contacts

Choice Hotels phone numbers

132 400

Click up if you have successfully reached Choice Hotels by calling 132 400 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 132 400 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 132 400 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 132 400 phone number

Australia

1800 500 600

Click up if you have successfully reached Choice Hotels by calling 1800 500 600 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 1800 500 600 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 1800 500 600 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 1800 500 600 phone number

Ireland

+1 (800) 180-1380

Click up if you have successfully reached Choice Hotels by calling +1 (800) 180-1380 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 180-1380 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 180-1380 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 180-1380 phone number

India

+1 (800) 364-6835

Click up if you have successfully reached Choice Hotels by calling +1 (800) 364-6835 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 364-6835 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 364-6835 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 364-6835 phone number

Mexico

800 616 1147

Click up if you have successfully reached Choice Hotels by calling 800 616 1147 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 800 616 1147 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 800 616 1147 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 800 616 1147 phone number

Singapore

+1 (240) 753-7102

Click up if you have successfully reached Choice Hotels by calling +1 (240) 753-7102 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (240) 753-7102 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (240) 753-7102 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (240) 753-7102 phone number

+1 (301) 592-5126

Click up if you have successfully reached Choice Hotels by calling +1 (301) 592-5126 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (301) 592-5126 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (301) 592-5126 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (301) 592-5126 phone number

+1 (301) 592-6687

Click up if you have successfully reached Choice Hotels by calling +1 (301) 592-6687 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (301) 592-6687 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (301) 592-6687 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (301) 592-6687 phone number

+1 (877) 424-6423

Click up if you have successfully reached Choice Hotels by calling +1 (877) 424-6423 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (877) 424-6423 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (877) 424-6423 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (877) 424-6423 phone number

Hotel Reservations

+1 (888) 221-6039

Click up if you have successfully reached Choice Hotels by calling +1 (888) 221-6039 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (888) 221-6039 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (888) 221-6039 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (888) 221-6039 phone number

Vacation Rental Reservations

+1 (800) 300-8800

Click up if you have successfully reached Choice Hotels by calling +1 (800) 300-8800 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 300-8800 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 300-8800 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 300-8800 phone number

Customer Relations

+1 (800) 521-2121

Click up if you have successfully reached Choice Hotels by calling +1 (800) 521-2121 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 521-2121 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 521-2121 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 521-2121 phone number

Choice Privileges Reservations

+1 (888) 770-6800

Click up if you have successfully reached Choice Hotels by calling +1 (888) 770-6800 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (888) 770-6800 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (888) 770-6800 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (888) 770-6800 phone number

Choice Privileges Service Center

+1 (866) 263-2058

Click up if you have successfully reached Choice Hotels by calling +1 (866) 263-2058 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 263-2058 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 263-2058 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 263-2058 phone number

Choice Privileges Visa

+1 (866) 599-5070

Click up if you have successfully reached Choice Hotels by calling +1 (866) 599-5070 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 599-5070 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 599-5070 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 599-5070 phone number

Barclaycard Customer Service

+1 (866) 291-9816

Click up if you have successfully reached Choice Hotels by calling +1 (866) 291-9816 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 291-9816 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 291-9816 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 291-9816 phone number

Customer Service, Spanish

+1 (800) 267-3837

Click up if you have successfully reached Choice Hotels by calling +1 (800) 267-3837 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 267-3837 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 267-3837 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 267-3837 phone number

Customer Service, French

+1 (800) 654-6200

Click up if you have successfully reached Choice Hotels by calling +1 (800) 654-6200 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 654-6200 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 654-6200 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 654-6200 phone number

Customer Service, International Languages

+44 800 444 444

Click up if you have successfully reached Choice Hotels by calling +44 800 444 444 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +44 800 444 444 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +44 800 444 444 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +44 800 444 444 phone number

United Kingdom

+64 800 803 524

Click up if you have successfully reached Choice Hotels by calling +64 800 803 524 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +64 800 803 524 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +64 800 803 524 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +64 800 803 524 phone number

New Zealand

+33 800 912 424

Click up if you have successfully reached Choice Hotels by calling +33 800 912 424 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +33 800 912 424 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +33 800 912 424 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +33 800 912 424 phone number

France

+49 800 185 5522

Click up if you have successfully reached Choice Hotels by calling +49 800 185 5522 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +49 800 185 5522 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +49 800 185 5522 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +49 800 185 5522 phone number

Germany

+39 800 872 045

Click up if you have successfully reached Choice Hotels by calling +39 800 872 045 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +39 800 872 045 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +39 800 872 045 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +39 800 872 045 phone number

Italy

+31 800 022 4852

Click up if you have successfully reached Choice Hotels by calling +31 800 022 4852 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +31 800 022 4852 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +31 800 022 4852 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +31 800 022 4852 phone number

Netherlands

+34 900 998 914

Click up if you have successfully reached Choice Hotels by calling +34 900 998 914 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +34 900 998 914 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +34 900 998 914 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +34 900 998 914 phone number

Spain

+852 800 962 532

Click up if you have successfully reached Choice Hotels by calling +852 800 962 532 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +852 800 962 532 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +852 800 962 532 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +852 800 962 532 phone number

Hong Kong

+81 531 616 337

Click up if you have successfully reached Choice Hotels by calling +81 531 616 337 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +81 531 616 337 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +81 531 616 337 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +81 531 616 337 phone number

Japan

More phone numbers

Choice Hotels emails

webmaster@choicehotels.com

100%
Confidence score: 100%

Support

Choice Hotels address

6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States

Choice Hotels social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 30, 2026
View all Choice Hotels contacts