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1.2 46 Reviews

Eastbay Complaints Summary

3 Resolved
33 Unresolved
Our verdict: If considering services from Eastbay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Eastbay reviews & complaints 46

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12:41 pm EDT
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Eastbay - cancelled order

I live out of the country and ordered about $300 worth of items for my son from Final Score. They accepted my order, credit card and sent me a confirmation. A guest was traveling from the US here and it was imperative that they ship the items within a certain time frame. As I had ordered early, there should have been no problem. Well, at the last minute...

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1:15 pm EDT

Eastbay Misleads consumers!

On Sunday, 06/13/10, I purchased a power bracelet (weighing .2 lbs)for my 10 year old son's graduation on Friday, 06-18-10 and paid $12.48, which was a lot of extra $ for "guaranteed" 4-5 day shipping. As quoted on their website, "For only $4.99 more, your order will be guaranteed in 4-5 Business Days." I was notified that my item will not be delivered until Monday, 06-21-10...9 days after I placed the order! I contacted the company several times to request that my shipping costs be refunded due to my extreme disappointment which they have refused to do. They stated that the 4-5 day guarantee begins after the item has been shipped - 2 business days after I placed the order. This is very misleading to consumers and I feel that it is false advertising. Also, why are they charging almost $13 to ship an item that weighs .2 lbs? Do not buy from this company! They are scamming consumers and have poor customer service!

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Jkoe1978
, US
Jun 18, 2010 1:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You placed your order on a Sunday. Did you seriously expect that your order would ship on a Sunday? Do you know what a business day is? It's Monday through Friday. If they shipped your order on Monday, Tuesday would be the next day. Wednesday would be the second day. Thursday would be the third day. Friday would be the 4th day. So even if they shipped your order on Monday, June 14th, and the delivery is set for Monday, June 21st...I hate to break it to you, but that Monday, June 21st is the 5th business day. It's not misleading to consumers who have any common sense and an ability to count.

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M
12:06 pm EDT

Eastbay Very rude customer service

I ordered a pair of UGG's for my daughter for Christmas 09. Well least to say her mother gave me the wrong size. I called Eastbay.com to tell them my dilemma. I also had lost the invoice through the "hubbub" of the season ( I know very stupid on my part!). So Jan. 4th I called and spoke to someone. They tell me they can mail out the invoice, or fax it. This being the modern age I said "Hey! Fax it on over!" Then i was told it would take 24 to 48 hrs. to fax. I wasn't to excited bout that but what the heck, my little girl really likes these boots. Needless to say 48 hrs. later no invoice. I called them back and spoke to someone else. Of course she apologized I was told it was sent out they didn't know what happened. They said they would send it out by fax again, ( Another 24 to 48 hrs.). After 30 hrs. and no invoice I called them back again this time quite upset. I spoke to a supervisor and I was told the 48 hrs were not up and I still could receive the invoice. What crap!... Then I was told the supervisor would get on it and make sure it was sent out that day. Let me not forget she was very rude! Her name is Kelly at ext. 4351. "Oh yeah folks this was turning serious!" The next day guess what? Huh? Huh? you wanna guess?

No invoice! Now my wife is spewing fire from her nostrils and of course I am the one being burnt! We all know that crap rolls down hill so I called again. This time no Mr. Nice Person, no someone with sense, just an angry Husband, Father, and Man! I call and ask for Kelly at ext. 4351 I get a switchboard and the operator tells me she answered because the supervisor I called is on the phone and she does not have voice mail. WHAT THE HECK! 2010! And NO! VOICEMAIL! Then she asks me what company was I calling? WHAT COMPANY WAS I CALLING! What kind of "flim flam" stuff! So I get another supervisor and I give her the business no cussing, but the business never the less, that supervisor (oh my bad Connie H. I wont put her last name out there tho I would love to) is just as rude giving me the "Verbal Tennis Routine". ( By the way I made that up, you can use it but do not act like you thought of it). By this point I just want our money back so I demand the invoice by email that very moment and screw the bigger size give me back my dough! Connie H. emailed it over that instant. We will be sending the boots back for a total refund of 129.99 and I will just go to Nordstroms and get her a pair from them. Needless to say, " Hey if it is needless to say then I aint got to say it now. Do I?"

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1:50 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Eastbay Ruined my X-Mas

I Made a purchase online to eastbay.com and placed to separate orders on Dec 6, 2008 and the deadline for them to get here was Saturday Dec 15 2008. One order came and one didn't. I called them on Saturday and spoke with a supervisor and he said my money would be refunded in three to five days.

After five I called back and they still are trying to stall my refund they told me that it was approved and would be refunded by Monday which is Christmas eve so I have no way to order my kids new gifts in time. my kid other house was just burglarized and all there Christmas gifts were stolen and this was my last shot at getting them a gift on time. They told me it would be here by the 15 and they lied, they told me id have my refund in 3to 5 days and they lied, and now I don't have the product or the money for the gift. I told them the urgency of the situation and that they had already lied to me twice and I really needed it so I can try to orders gifts overnight and hope they come in time.but instead they apologized for the is takes and said it could be another 24 -72 hours or they would give me store credit.i have no money and no gifts for the kids and if they ever give me my refund it will be to late.i would like to report them for fraud but I just don't know were to go.

They want give me a refund and they won't give me the stuff I ordered and in turn they ruined Christmas. can someone please help me report this company because doing this to kids who have already suffered this Christmas is horrible.

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5:43 pm EDT
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Eastbay Duplicated my order, debited by card twice

Company backorders every item I order. Send me multiple emails regarding status. With this order, they stated that the product would ship within 14 days. It didn't. On 15th day, I reordered. BOTH the 8/3/09 and 8/15/09 orders shipped together on 8/29/09.

I called and Jan told me that I could return one, marke DUPLICATE, and asked I call back on 8/31/09, for immediate credit. I needed it, as I'm unemployed, no income and I had spent the second $61.98 on paying bills. Duplicate order was tracked as receive at Eastbay on 9/2/09.

Yet, a second customer service person, Crystal, told me I had to wait three weeks for my account to be credited! I was angry at their errors, misinformation and holding my money hostage for their mistakes and poor service. Crystal hung up on me, when I demanded to speak to the highest level of managment, authorized to post an immediate credit. You see, I used to do this for a company I once worked for and know it can be done with the click of a few keypad buttons!

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6:07 am EST
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Eastbay Bad service

Horrible. Last time I ever order from this company again. I had a $25 gift card I had to use, so I was looking for something to buy. I ordered a Phiten Power sleeve on 12/5 - received notification it would be backordered until 12/12, then 12/19. Okay, now it's 12/24, and I just received an email it's backordered until 1/20/09. This was something I absolutely needed to have sooner than later, and now I may not get it at all until sometime in 2009. I'm not to going to badmouth the company and call them any names, but I am extremely disappointed, and this will be my last order with them.

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Alexus Pipkin
, US
May 28, 2019 4:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered 3 pair of shoes. I only received one of the three. They started an investigation and lost over 200.00. Never received my items. I was supposed to receive these shoes back in April. I have called in over 8 times to speak with different representatives and still not receive my items or money back. This is beyond ridiculous.

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Kaira Jatan
, US
Sep 03, 2018 1:25 pm EDT

I was not notified about items being unavailable for exchange. I have waited over a month since I placed my initial order and have not even received my money back. I was over charged for shipping.

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Very.Angry12345
, US
Aug 20, 2018 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Scam website do not buy take your money and send you garbage...

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Very.Angry12345
, US
May 22, 2018 2:16 am EDT
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jordan@gaudinessmall.com

Do not buy from them.

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Majahead
, US
Aug 29, 2011 2:54 pm EDT

I pay all the items at the eastbay including the shipment, why that the ups call me and they said that im going to pay for another $55 dollars when it convert to Philippine peso it is almost 3, 000, what a hect, i've been ship 2x at the footlocker and i don't have any problems regarding the delivery, what is this all about.

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Geesade
, US
Nov 22, 2012 10:01 am EST

When I recieved my Northface sweatshirt it had a hole in the middle. It took eastbay 3 to 4 weeks to credit my account. They didn't refund me the total price when it was their fault in the first place. Took them forever to talk on the hone. I'll never buy from them again!

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Tanita
, US
Jan 07, 2009 6:13 am EST

Horrible. Last time I ever order from this company again. I had a $25 gift card I had to use, so I was looking for something to buy. I ordered a Phiten Power sleeve on 12/5 - received notification it would be backordered until 12/12, then 12/19. Okay, now it's 12/24, and I just received an email it's backordered until 1/20/09. This was something I absolutely needed to have sooner than later, and now I may not get it at all until sometime in 2009. I'm not to going to badmouth the company and call them any names, but I am extremely disappointed, and this will be my last order with them.

Eastbay Customer Reviews Overview

Eastbay is an online retailer that specializes in athletic footwear, apparel, and equipment. The website offers a wide selection of products from popular brands such as Nike, Adidas, and Under Armour. Overall, Eastbay has received positive reviews from customers who appreciate the website's user-friendly interface, fast shipping, and competitive pricing.

One of the standout features of Eastbay is its extensive selection of products. Customers can find everything from running shoes to basketball jerseys to yoga mats. The website is easy to navigate, with clear categories and filters that allow shoppers to quickly find what they're looking for.

Another positive aspect of Eastbay is its fast shipping. Many customers report receiving their orders within a few days of placing them, even with standard shipping. This is a major plus for athletes who need their gear quickly for upcoming games or events.

In addition to its selection and shipping, Eastbay is also known for its competitive pricing. Many customers report finding great deals on the website, especially during sales and promotions. This makes it a popular choice for budget-conscious shoppers who still want high-quality athletic gear.

Overall, Eastbay is a reliable and convenient option for anyone in need of athletic footwear, apparel, or equipment. With its extensive selection, fast shipping, and competitive pricing, it's no wonder that the website has received positive reviews from customers.
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