The complaint has been investigated and
resolved to the customer's satisfaction
Eastbay, Inc. / Nike Sweet Classic Leather ShoesDuplicated my order, debited by card twice

Company backorders every item I order. Send me multiple emails regarding status. With this order, they stated that the product would ship within 14 days. It didn't. On 15th day, I reordered. BOTH the 8/3/09 and 8/15/09 orders shipped together on 8/29/09.

I called and Jan told me that I could return one, marke DUPLICATE, and asked I call back on 8/31/09, for immediate credit. I needed it, as I'm unemployed, no income and I had spent the second $61.98 on paying bills. Duplicate order was tracked as receive at Eastbay on 9/2/09.

Yet, a second customer service person, Crystal, told me I had to wait three weeks for my account to be credited! I was angry at their errors, misinformation and holding my money hostage for their mistakes and poor service. Crystal hung up on me, when I demanded to speak to the highest level of managment, authorized to post an immediate credit. You see, I used to do this for a company I once worked for and know it can be done with the click of a few keypad buttons!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.