horrible service / buyer beware
Early moments is full of bs. I registerd with them in march 2010 for my 3 year old and my co - workers unborn baby. From march 2010 to sept 2010 i was charged for books 4 different times and i never received them. The service sucks.
The complaint has been investigated and resolved to the customer’s satisfaction.
they do not understand the word cancel...
When my baby girl was born in March, I did enroll in Early Moments and stayed in enrolled till the beginning of August, I called customer service and told them to cancel but apparently they did not, because I just received two more books and was charged on my cc again and once again I called them and they said I cancelled on the 20th of Aug. and that is the day they took out of my account.All I want to say new Parents please do not enroll in this program...You will be in it for life...lol. You are better off going to the book store.
Thank you,
I.M.A
The complaint has been investigated and resolved to the customer’s satisfaction.
I WANT TO CANCEL MY SUBSCRIPTION ACCT#[protected]-217
fraud / scam
I found a charge from Early Moments to my credit card. I have never ordered any products from this company. My guess is that Early Moments is taking orders from stolen credit cards. When I called their customer service line and requested the e-mail address of the order billed to me, they said that they could not give it to me; that the only way they could...
Read full complaint and 4 commentsfraud
I had an account with them one year ago. Today i look at my credit card statement and see a charge from them. I cancelled service in october 2008. They had no right to use my credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Early Moments is recieving monies from stolen credit card numbers. When you call the customer service they give you the runaround and say they have no way of knowing whose account the money is going into. This smells fishy and they need to be more accountable to safeguard peoples money.
Bad business all around.
horrible
I recently had a baby boy. After I had him, I started receiving all kinds of offers for different baby items, clubs, etc. One was an offer from Early Moments book club to receive a free gift (pay only shipping of $4.99+tax). I paid the $4.99+tax and a couple weeks later received the gift in the mail. I knew that most of these things have a catch and you have to cancel or they'll continue to bill you. I received my gift on a Friday and the following Wednesday Early Moments helped themselves to another $20.11 from my checking account for the next set of books. I didn't even have 3 full business days to call and cancel. Now, to top it all off... When they took this $20.11, it overdrew my checking account! Now I have over $50 in overdraft fees because of this. I've called and spoken with 3 different people and finally spoke with a supervisor who told me that the money would be refunded in 3-5 days if I sent them a copy of my bank statement. Well, now it's been 2 weeks and I still have yet to see my money or hear from anyone. I finally received the "$70" books and just "returned them to sender". My next step will be the BBB and Attorney General. $50 isn't much to some people but it is a lot to me and especially when it was totally wrong what they did! They sell junk and I will tell everyone I know not to fall for their scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to contact
This company has been sending poor quality books to the wrong address for over 1 year. The website they list www. Homeclubs. Scholastic.com has no link to this firm. All i want to do is cancel my account. Where are these people!!!
Read full complaint and 32 commentsunsolicited books
Two books were sent to my son, thin Dr. Seuss books I might have found at the dollar store, along with a bill for over$25. I emailed them to tell them if they wanted their unsolicited shipment back, to send me prepaid postage. Weeks later, they did, so I sent the books back within a day of recieving the postage. Receiving bill now addressed to me, instead...
Read full complaint and 50 commentsAbout Early Moments
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Early Moments is a scam and false advertises. The add claims there are no hidden fees and no further commitment, which is misleading.
After ordering "Three books for $5.95, " on March 2, 2011, a confirmation email immediately followed the submission and stated, "the items will be shipped in 7-10 days and arrive within 3 weeks, " March 4th, the payment was processed. March 16th an email was received stating that the order had been shipped which was over 10 days from the original email and the payment being processed. Now, by April 20, 2011, the three books still have not been received. Through email correspondence on April 5th dissatisfaction in the amount of time that passed was expressed. The response from, ashirley@earlymoments.com, was to wait 3-4 more weeks!
To my surprise, on April 15, 2011, there was a debit to my account for $18.96. An email was sent inquiring about the charge, to which a response has yet to be received. After a research effort around the Early Moments website, a customer service number was located [protected]) I was able to get through the automated answering service to get a representative, who stated the charge was for the book club that I enrolled in when making the initial purchase. The representative implied that I had not read the fine print, when in fact I had. The agreement states that notification will be sent on the intent to send the next set of books and that there would be 10 days to agree or deny. A notification was not sent. In the end, the refund for the purchase and the $18 charge was provided, but its not worth the headache.
By pass this “deal” it is not what it seems.