Eargo
reviews

The entire professional Eargo team have all been fantastic from the first day I received my Eargo 6 hearing aids to present time. I have spoken to several of their professionals and they have given me tips and helped me with setting up my Eargo's, getting the right fit and sound quality, to fixing problems I have had with the charger. They are all pleasant, patient and excited about helping me hear better. I have even received several email's from Manager's, and audiologists making sure my experience and satisfaction is what I want it to be. I love the 4 different setting the Eargo's have at the tip of my finger while they are in my ears, and the small size that fit into your ear without detection, and comfortable. Nothing is over the ear to get in the way of glasses and masks. Their phone app is not fully functional with my phone, but they assure me they are working on that. It is a problem with my phone and not their app that is the problem. In the mean time, Michelle has set up my Eargo's remotely to make my whole transformational experience wearing hearing aids a good one, without having to spend more than I can afford. I have seen hearing aids similar to these on line and they are way to expensive for me.

I'm a 74-yr old first time hearing aid user. Recently I lost my Eargo hearing aid after owning them for only a month or so. When I spoke live to the audiologist that I was assigned to, she mentioned that I probably didn't place the hearing aid in my ear canal properly. She immediately sent me a video w/ instructions on how to properly place them in my ear canal. I was also advised that replacement of the hearing aid would cost $295. I paid it and replacement was sent out immediately. My point is why wasn't it verbally stressed by the audiologist the importance of placing the hearing aid in my ear canal properly to avoid loss. A trained, professional in audiology should have mentioned that most important factor immediately upon our first live conversation. I lost $295 due to her neglect by not advising me of the importance of proper insertion BEFORE losing my hearing aid. And of course my request for a refund of my $295 was denied after speaking with her manager. $295 is an expensive lesson for a senior on limited income. I have no complaints concerning my Eargos but their customer relations area and the professionalism of the audiologist assigned to me has been quite disappointing. I would love to have higher management @ Eargo issue me a refund due to me not being advised by the audiologist the properly use of the hearing aid BEFORE losing it. .

Eargo has proven to be company of integrity and exceptional customer support. I learned of Eargo via a reference (friend of a friend). After researching and talking with Eargo about their trial offer, I decided to try Eargo 6 on a trial and am I glad I did. The process is the same for trials or purchase, an audiologist was assigned to help me learn and adjust the Eargo's to fit my lifestyle. The support I received was outstanding whether from my Eargo audiologist, tech support or after hours support. Eargo sets a high bar for customer service. Exceptional. My trial was good and I purchased my Eargo 6's. I never felt at risk of losing my investment after the purchase and Eargo continues to demonstrate their commitment to the customer. My Eargo audiologist still periodically checks-in with me and provides assistance if needed. At first I was not sure whether I needed/wanted aids. My tinnitus and grand kids soft voices were the drivers behind my decision. Eargo helped me realize how much I was missing w/o aids. My 'huh' factor has reduced to nearly zero with Eargo's help and I have terrific conversations with my grand kids! If you're reading this and are not sure whether to take the trial. Take Eargo's challenge to hear life to the fullest. Note, I am a happy Eargo 6 customer who is enjoying the 2022 holidays with a whole new appreciation for talking and enjoying friends and family.

I have previously tried both behind the ear and in the canal aids both purchased from a local Audiologist, though neither type provided more than a 20% improvement in my hearing, and at the time my health insurance paid for them with the exception of a copay each time. My current health insurance offers no assistance for hearing loss, so I now bear all the cost, which is one reason I decided to give the Eargo 5s a try at less than 1/2 the cost of those from the local audiologist, along with the free return within 45 days if not satisfied. After receiving the Eargo 5s, I immediately loaded the phone app, and went through the "Sound Match" program which tests your hearing like the audiologist does, and then sets the program to provide you with the maximum hearing improvement to match the frequencies that you need. This immediately improved my hearing by 100%, without any occlusion which I had with the previous in the canal aids from the local audiologist. It took about 3 weeks for my ears to completely acclimate and the itching to disappear, and now I forget that they are in my ears, and have hearing that is close to what I had in my 30's. My wife is also pleased with them, as she does not have to repeat herself very often due to my not being able to hear her. Every time I have contacted Eargo, I have been amazed at the excellent promptness, level of knowledge, and service I have received, from the first call to find out information to every call after for help with technical support or questions of any kind. I highly recommend Eargo 5s to anyone wanting to improve their hearing loss.

I was diagnosed with mild to moderate hearing loss about 2 years ago by an audiologist. I was able to try a pair of over-the-ear hearing aids in his office and they made a huge difference, but I didn't want something hanging over my ear and was not willing to pay $5000. Now 2 years later, I decided to do deeper research.
Eargo 6 had all the features I was looking for - they are true hearing aids and NOT personal amplification devices (I am hearing sounds that I haven't heard in years and I can understand conversations in noisy environments), they fit totally in the ear canal and no one knows I have them (unless I decide to tell them), they are rechargeable (no batteries to change) and one charge lasts 16 hours, they have a smartphone app for easy control of the different modes (I chose normal, restaurant, TV and music), they automatically adapt to sound levels and background noise or you can customize through the app, a 45 day money back trial period and 2 year warranty if you decide to keep them, and best of all the price was do-able for me at $2950 (plus I got a great discount on cyber Monday).
My suggestion - go to the website, check out all the videos, call the 800 number and get a free non-working sample to put in your ear to check for comfort. When you decide to order, call the 800 number and talk to the same person to order the hearing aids and set up an on-line account. They *** set you up with one of their audiologists a week after you get your hearing aids to answer any questions (keep notes during the first trial week). Customer service is always there to help if you have any issues. Best purchase I have made in a long time with no regrets.

I have been very pleasantly surprised by the comfort, performance and support I've had during my first month with the Eargo 6. While I have never worn hearing aids before, I am sufficiently vain enough to know that I only really wanted to wear a device that was virtually invisible. When I received them, I initially informed only a few of those closest to me that I was wearing them. Needing to wear a hearing aid doesn't bother me any more than wearing glasses/contact lenses and I've been doing that for over 50 years, but I wanted to get a sense of the "before and after" without any confirmation bias affecting my opinion. Most of my problems occur in crowded/noisy situations (bowling alley, restaurants) and I really like the ability to tailor the Eargo to allow me to hear conversations that were problematic. One particular friend of mine (Dan) has a voice which is mostly lower frequencies to begin with, so hearing him while bowling was a recurring problem. I'm happy to say that I can hear Dan much more clearly this year. When I confided in him that I was now wearing the Eargo, he asked me to share that info with two similarly-aged teammates who also have trouble hearing him! Eargo customer service has been very helpful during the initial purchase and during my follow-up with a hearing specialist who fine-tuned my initial settings of the devices for a much more enhanced experience. Most of the adjustment has been reconditioning my ears to the new frequencies that I haven't been hearing in years. Certain frequencies still cause some metallic "ringing" and I'm not sure if that's an adjustment that I'm still growing accustomed to or one that might need a tweak or two. Suffice to say, I'm very happy with the Eargo 6.

I didn't know if I really wanted hearing aids, I thought I was on the edge-I could hear men, but not a woman's voice as clearly, and my husband would say "you didn't hear what they said, and I found many times, that what I thought I heard, wasn't what was actually said. I talked to my dr of 20 plus years in Colorado, and she said just go to Costco, they are good. So I went, they said we can't get you in for 3 weeks. I made my appointment and went home. About a week later I remembered my neighbor had gotten Eargo hearing aids, I thought I *** give them a call and see what they say, I did, I spoke w a specialist-he was so nice, not pushy, very helpful. I live in Montana and not in a town, but the very next day, I received my Eargos- they fit inside the ear, I don't have to worry about my hair, and they work great. Eargo has this system where you have an audiologist who helps you, and the service is incredible. My husband and I were in the car and I couldn't hear the words to songs on the radio, I could hear the music but not the exact words, I texted the audiologist, she texted me back on what I needed to do to adjust it on my phone and even volunteered to do it for me, cause they can do that -they can adjust it to your individual specific needs. What I love about them is they work great, but more importantly- the customer service, honestly- the best I have seen in a very long time. And if you don't like them you can return them and get your money back, my mother in law got hers at Costco, and when I showed her mine, she wanted to go back to Costco and get the Eargo, hers have to be charged in a big box, I showed her mine, it is flat and fits in the palm of my hand. So it's perfect for traveling, which I *** be doing soon, and mine charge like my iPhone -that plug. Anyway I am very happy with them.

I have previously purchased behind the ear hearing aids from a local audiologist, which really did not improve my hearing by more than 20%, and I didn't care for this style for several reasons. I also purchased from the same local audiologist a custom molded in the canal aid, and even though they contained a vent, the occlusion effect was too great, and they also did not improve my hearing by more than 20-30%. Enter Eargo 5s...I saw a commercial advertising them with a 45 day free return if you were not satisfied. I went to their website, and read all of the information, looked at many reviews, and then called them to ask more questions. They were extremely helpful in answering all my questions, and with a 45 day free return, I decided to give them a try, and very happy I did. My experience with Eargo has been excellent. I purchased the Eargo 5s, which are the newest hearing aids that Eargo offers. I have had the Eargo 5s now for about 60 days, so past the 45 day free return, though I knew after about 3 weeks that these were what I had been needing. They improved my hearing 100% to where I can now hear multiple conversations again and distinguish between them. They have a smart phone app with a program that provides a Sound Match to your hearing loss, by going through a series of sounds that you respond to on the phone as you hear them through the aids. It also has other programs that allow you to change the aids on the phone in real time to offer the best hearing possible for different situations, such as in a restaurant, in a meeting, watching TV, on the phone, and others. In addition, Eargo's customer and technical service provide nearly instantaneous communication, send follow up emails, and monthly newsletters. I would highly recommend Eargo 5s to anyone wanting to improve their hearing, and my wife is happy that she no longer has to repeat herself. Thanks Eargo!

I have now been using the EARGO 6s for a couple of months and I'm happy with my purchase.

I have a pretty typical sensory neural hearing loss in the higher frequencies with my L ear being worse than my right ear.

This is my second pair of devices. I previously used a form of over the ear devices that you could program to your audiogram for about 3 years.

I'm an active person and must wear a surgical mask often. Over the past few years, I have lost a couple of the over the ear devices when I put on glasses or mask and once went for a swim with them on. I was willing to go up in quality and price to hearing aids that cost thousands rather than hundreds of dollars more because I'm much more confident that I won't lose these devices or drown them.

I'm a pretty independent guy and I didn't want to be dependent on going back to the ENT office (or to pay the premium) to select, maintain and "fit" my hearing devices. I was steered to this product by the NY times "wirecutter" reviews. The bottom line being that half of their testers would pick EARGOs over other ear devices despite the cost difference of about $1000.

The EARGOs are a real step up for me. I work in a very challenging environment: we speak both English and Spanish and work masked. Because Spanish is a different rhythm and a higher pitch than English, (and I'm not a native speaker), this is especially challenging. With the help of the audiologist who is part of the package, I've found that the TV program works better than the Normal program and overall, this has made work significantly easier and better. Just as importantly, my wife thinks this has improved our marriage.

I would stress that at least for me, there was a significant adjustment period and I read and followed the company's advice. You must be patient and try out different programs and then work with the audiologist.

I took the time to write this because I think that this is an excellent product and system.

I have rarely written product reviews, but this is a story that needs to be told. My wife thought I needed hearing aids, and I knew in group conversations, I missed a lot. I was reluctant to admit that I needed hearing aids but agreed to an appointment with an audiologist (Medicare paid for that visit). The result was predictable, mild to moderate hearing loss in both ears.
I began researching costs, what they would look like, how would they feel, what could and what couldn't I accept. Right off, I didn't want an over-the-ear device but perhaps I could live with a nearly invisible inear-canal device. Knowing hearing aids operate on battery power I immediately decided rechargeable batteries not replaceable batteries would be my choice. Those choices narrowed the market and I started to look at the companies and how they were rated.
Several reviews, and an unbiased review found on the NY Times web site, helped me decide on Eargo. Their offer to send me "test" ear plugs, in two different sizes, just to see how they would feel, was a pleasant surprise. After one week of wearing them, I was convinced that in-ear-canal was the right choice for me.
My next concern was the cost, what if I tried them and wasn't happy with my purchase. Eargo assured me that within 45 days "for whatever reason" I didn't want the EARGO 6 ear plugs, I could ship them back at their expense and receive a full refund.
Beginning with the order process, the delivery, the supporting emails, phone calls, instructions, and videos, Eargo support has been very impressive. Within a week of wearing the ear plugs I received a phone call with their audiologist to address any hearing concerns.
What do I like most about the EARGO 6? They go into my ears in the morning and come out at night to be placed in a neat little charging unit. I'm unaware of them during the day except to hear sounds like I never heard before. (My directional signals that blink also make clicking sounds)

I purchased the Eargo Neo's about 17 months ago. Had the left ear replaced twice under warranty. All of a sudden they both stopped working at about 15 months, just out of warranty. The promise was about 1000 charges around 3 years. Well they still charge but do not work. They'll gladly sell me replacements for $295 per ear although I saw on this site some one else was promised replacements for $150. I did not expect these to last forever but neither did I expect to spent $2500 for one year of service. I could buy expensive hearing aids with bluetooth capability from a person I can see face to face for about the same money.. While they worked I was pleased with the hearing assistance they provided. I was pleased with the in the ear profile. I would still be pleased if they provided a better customer service experience and product. When they died, I called and left a message and was promised a return call within 48 hours. Over a month later I called again with the same promise. I finally was able to chat with Kayla online who did pursue my complaints with the same information that I was already aware of but in the end promised that I could purchase new aids forabout $300 per ear. $2500 a year is too much to pay for hearing aids and if you buy these that is what you are signing up for unless you want to replace them for another $600 per year. Maybe they'll work longer as expected but I'm guessing not. They sell you on the cost being less than expensive hearing aids but they fail in standing behind their product. It seems as if they are designed to keep you purchasing new aids at a reduced cost. I guess their hope is you'll be happy to pay $600 for the next pair instead of $2500. If they work as advertized they would be well worth the money. Count on them not working much after the initial warranty period and consider the added yearly cost if you want to pursue these aids. In the end they are not much cheaper than if you went to an audioligist to be fitted. I am really sad because I had great hopes for them. Buyer be prepared for the extra expenses if you buy these.

I'm a relatively long-time EARGO customer, I guess you could consider me an early adopter, in that I originally purchased the 2nd generation Eargo MAX (2nd out of 5 iterations so far). What attracted me to EARGO originally was the discreet design. The devices were/are virtually invisible, and for me, that was a key factor. I had previously worn more traditional hearing aides from Costco and while the sound was decent, the little clear wire connecting the electronics to the tiny speaker in the ear was always sticking out and always bringing attention to the fact I was wearing hearing aids, so I was happy to have an alternative with Eargo.

During the course of using my first Eargo MAX devices, I was relatively happy with them, but supremely happy with Eargo's customer service second to none, IMHO. I had repeated calls with their audio tech people with questions, including with one of the company's founders. They worked with me to answer all my questions and helped me get the most out of the devices. Ultimately, while the amplification quality of the Eargo MAX was not fully as good as I had hoped, it was good enough compared to my traditional hearing aids, and combined with the super customer service, made these devices worth sticking with.

Then Eargo came out with the Eargo NEO, an upgrade that included a new phone app. I did the 45 day trial, but in the end, I did not feel that the improvement in design and upgrade in hearing quality (from the MAX model) was worth spending another couple thousand dollars for. I returned that pair, no questions asked, and continued to recommend Eargo to others (my age group has a lot of people who need hearing aids). The Eargo people never pressured me to keep the NEO version, and I provided them with my feedback re what worked for me and what didn't. SO I kept using my Eargo MAX devices. Until they came out with the new Eargo 5, just recently.

About a month ago, I tried the new Eargo 5 devices, after discussing the new features and upgrades with an Eargo rep. I decided to do the 45 day free trial. I can now say that Eargo 5 is a QUANTUM LEAP in audio technology from ALL of the previous versions. Some of the improvements are industry leaps, IMO. For instance, all of the previous Eargo devices had sound presets, with tiny customization available on the NEO version. On the new Eargo 5, the devices actually perform a 10-12 minute personalized audiogram test, with the devices in my ear, to measure my EXACT sound profile in my actual ears! Based on that, it creates 4 presets (which I choose) and even those are fully customizable from the new mobile app. This basically eliminates the need to go see an audiologist to get a customized audio prescription. The app does it for me.

Next, the sound quality is AMAZING! For the first time in years, I can listen to our TV at the same volume as my wife, who has normal (if not better than average) hearing. When I'm on the phone, I use the phone setting and there is NO feedback (as in all previous models, including my old Costco ones). The sounds seems to adjust from ear to ear as the devices seem to "listen" to ambient sound and balance out the overall experience between the two ears, in real-time. Not sure how they do this, but it's impressive.

I could go on, but needless to say, I am keeping the new Eargo 5 devices because I am VERY pleased with them they are an excellent value for me. At this point, these EARGO 5 devices are easily the best hearing aids I've owned. The sound quality, along with the price and excellent customer service have made me a very loyal customer. I recommend this company to anyone and everyone I know who is in need of high-quality hearing aids that are discreet and actually work, for a very reasonable price, IMHO.

If this company ever goes public, I *** buy their stock!

I am not writing to have resolution of a complaint, but to let others know the issues I've have with Eargo. I have worn hearing aids for 9 or 10 years, behind the ear models, and a year ago decided I'd try the Eargo Neo Hifi. There were some initial problems with feedback and getting used to an in the ear aid, but once I got past those I liked the product. But a little more than two months into wearing them, i began to have problems where they weren't amplifying sound and wouldn't cycle through the programs. Long story short, the issue for me is that the microphones in the Eargo become covered with wax or debris and stop working. This first happened to me just after the initial period where I could return them had expired, and so I worked on solving the problem. Eargo was good about honoring the warranty and giving me a new hearing aid. In general I've found the people on the customer service line to be helpful, and usually to reach.

The service representatives have worked with me to try to solve the problem, and I have followed every suggestion they've madecompressed air for cleaning, using a different brush, letting the aids dry first before cleaning. But the aids continue to fail after about 2 months no matter what I've tried. There have been times they've seemed to blame me or this, insinuating I don't care for them properly. But I've made clear that I'm very meticulous about cleaning and caring for them, and follow all their suggestions, even up to buying another maker's hearing aid vacuum that cost me $100. Nothing has worked. I've now had to replace each hearing aid separately 5 or 6 times in the last 14 months. The customer service representatives are helpful but limited in what they can do when they are dealing with you only over the phone or video.

After the last one failed, despite following their suggestion of daily use of the vacuum as "the only other thing to try," I called Eargo again. The customer line had me on a 40 minute hold each time I called, so I requested a call back. They called back the first time within the hour, but unfortunately I couldn't take the call. After that I requested callbacks twice, as well as made 2 emails to their support line as they suggest, and didn't receive any calls or emails in return for 6 days. All this time I was without a left hearing aid. I finally had to write to a customer representative whose direct email I hadfrom a past complaint, and finally heard back.

I told Eargo I was very frustrated that during the last year, I'd had ten to twelve failures of the device, and a total of about 3 months during that time where I was without a hearing aid, including time where one wasn't working and also while waiting for the shipped replacement. I mentioned I knew that they'd come out with a new model, the Eargo 5, with changes to the microphone and cover which seemed to address the exact issue I had with my Neo Hifi models failing. The Eargo 5 has a self-cleaning, removable microphone cover which indicates to me they are aware there was a design flaw in the Neo Hifi. The representative said the new model would likely take care of the problem I'd had with my current aids. I asked what kind of upgrade I could get, particularly since the current ones I've own have continually failed. They said I could get $500 off the cost of $2950, which was not meant to make good on the problems I'd had for an entire year, but just what they offer any current Eargo customer. I said the Neo Hifi I already had cost nearly that exact amount, and I was hesitant to again spend that amount of money to try a new pair which I wasn't even sure would solve my issue. The representative pointed out their 60-day return policy. I explained the problem with my original pair was they made it just past that time and then failed, and consistently did so, and despite numerous interactions the company had not properly remedied that during the last year.

I have decided that I'm unwilling to risk more money on a new product from a company that has not remedied what I see as a product which is clearly defective for some people, and clearly is for me. And I'm not going to go through another year under warranty with my current devices where I have to send in the devices that have failed and wait to receive a replacement, every month or so. I *** find a hearing aid and a company that works for me and is committed to giving my money's worth in their product.