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Dubai Driving Center
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Dubai Driving Center Complaints 20

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K
1:54 pm EST
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This was happen, Wednesday January 17,2024 around 12pm in Al qouz Branch.. when i politely request an NOC or Clearance letter. i was follow the procedure as the manager told me to go to account to get the clearance. and the guys from account give me a clearance that im cleared and dont have any unpaid or credit to the to your driving school. so i go back to...

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7:55 am EDT
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Dubai Driving Center Lack of professionalism and not trained test examiners

I’m a contract student and had paid the whole amount already. I failed the RTA road test, hence taking 8 classes, and I tried calling the institute after booking the RTA test again since I didn’t get any calls from RTA for time confirmation. I called the branch continuously for 3 weeks regarding my RTA test again, just for them to pick up the call and forward it, and then no one would respond. Then, after 4 weeks, one lady picked up and told me she had sent a request weeks ago, and that’s when she’s informing. She just noticed they declined my request since I didn’t pay the VAT amount of 20 DHS for 8 classes, and it's a new policy. I live in Sharjah, and it’s not easy for me to come every time to pay the VAT amount. I wasted my 4 weeks just because they didn’t inform me, and my request got denied because of just 20 DHS. Time is important for everyone.

Desired outcome: Unprofessional biased instructors who treats students according to their sex, color, nationality, religion

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1:05 am EDT
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I m a contract student over 60 classes completed with 4 instructor. But still they fail me in 5 initial assessment test .and last was worst .The examiner was literally teaching the student how to head check and to do line change because he was sudden strong move and change line and that student was no confident in driving hands were shivering like nothing...

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Is Dubai Driving Center Legit?

Dubai Driving Center earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Dubai Driving Center to be a trustworthy company. Although there's a 10% resolution rate for customer complaints, which deserves attention, Dubai Driving Center is known for their high standards and safety. If you're thinking about dealing with Dubai Driving Center, it's wise to check how they handle complaints.

We found clear and detailed contact information for Dubai Driving Center. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dubaidrivingcenter.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dubaidrivingcenter.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Dubai Driving Center has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Dubai Driving Center has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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4:40 am EDT

Dubai Driving Center Money making scam

Dubai driving school is big scam in UAE. I have 10 years old Pakistani License from motorway police and I drive car from 10 years and I apply for UAE License and they give me 20 classes after that they fail me in internal assessment test 6 times and it makes 60+ classes my all friend takes the license from galadari. They suggest me galadari but I can not go there I choose DDC due to near location and that time also i don't know about the school scam and also many of people asking for Bribe money in ddc. I have a worst experience after spending to much money now i am going to change school to galadari.

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3:22 am EDT

Dubai Driving Center bad services

please do not use this school at all. their staffs are super rude, they are not listening to your request. they are not helpful, after you make a payment they are not even sort out your issues.

I have tried to see the manager and even the manager did not help me properly. And they keep passing you to different person and nobody answer you.

I am fully suggest to not use this organization because they are not customer friendly at all. they do not care if you have any problems and Their Employees do not act professionally

they keep failing you without give any reason, therefore you go back pay extra fees to get another final exam each time someone fails she have to pay 900 AED and they do this to insist you to pay for the vip which you won’t have these problem.

please be careful about this institution, there are many more professional cheaper better schools available.

@rta_dubai

@DDC_ME

@the_viralvideos

#viral #MondayMotivation

@dubaiconsumers

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Casim
Manila, PH
Dec 05, 2022 6:50 am EST
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Most useless driving school in Dubai. First, I don’t think the employees are happy because they don’t do their job properly.

I should have told my son to use EDI like I did before. Big mistake and waste of time and money

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Farhaj Khani
US
Dec 04, 2022 5:38 am EST

To much bad service I all member request don’t file open dubai driving center

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K
12:38 pm EDT

Dubai Driving Center cheating...

hi,

I had a final road test on 3rd of august 2022 ,at 11AM. I was in the center from 8:30 in the morning because had a class also the same day, after the class waiting for my test, because I was there from the morning all the staff knew that I had a final road test, just before 11o clock I was little uneasy because it was getting late, when I asked the person who is on the inquiry counter one person went inside and told me that your test is canceled because you are late, I was shocked because everyone knew out there that I had a final road test that day but no one told me, I requested a lot but they refused ,paid 500 Aed for that test but no one cared about our money and time.

I was clearly told to wait there it self by my instructor.

this is an absolute case of irresponsible behavior of the institute.

Desired outcome: I want another road test date without additional charges.

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12:24 pm EDT

Dubai Driving Center dubai driving center branch khaleej center

i worst useless driving center ever there is a gay how dont know nothing

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10:53 am EDT

Dubai Driving Center Pick up and drop

I have opted for unlimited package from Dip and my pick up was from discovery gardens the driver is so pathetic that they dont even call and even when u call they dont even answer.. its been 4 times now that I have to pay 50 aed for each trip to dip. And there's no one to help

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12:50 pm EDT

Dubai Driving Center Instructor Qaiser Cheating

Driving Instructor Qaiser make student panic while Driving and made them to pay money for fast clearances and giving false hope to students.

He is doing for this so many years 10+ and institute not take proper actions,

lot of student discontinued after paying money to him.

This is Bad name created to the Driving Institute.

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2:47 am EDT

Dubai Driving Center Clearance letter

After visiting Dubai Driving Center in Al Qusais on 25th February

Paid I don’t even know what kind of old bills for amount of 1500aed. I requested clearance letter as I will be sooner or later transfering to another school to finish my license.

I was told I will be in contact of 3-5 working days to collect my Clearance letter.

Since 25th of February no one ever contacted me again!

I called several times. No one is picking up of course.

11th of April I called and finally reached an agent who was already annoyed that she have to talk to me. I told her what was the issue. And she told me that the lady who is in charge of that will come at 11am. And that she will call me back.

And of course no one called me back. And after trying to reach them still I cannot reach to anyone.

I need that Clearance letter.

Thank you!

Desired outcome: I’d appreciate your response and to get clearance letter. Thank you.

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7:32 am EST
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Dubai Driving Center Failed u without any valid reason

Hi. I joined ddc alqusais branch bcoz they offer discount, but till now i have paid around 8000 aed which is equal to the unlimited package. If u dont go for unlimited package they failed u internal assessment and u have to pay for classes and test fees. Same for rta exams. They fix lady examiner for females and they r veryrude . Without any valid reason they failed and dont have written results for internal road assessment. Only making money and nothing. Although some instructors are very good

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4:15 am EST

Dubai Driving Center Initial driving assesment test

Hi my name is arif bin abdul hameed I am student of your school today I have went for initial driving road assesment test for a silly reason the instructor made me fail the situation of the road was there was ah heavy vehicle in front of me and it was 70 road I was little slow means above 50 and suddenly told to u turn in the signal and I was around 55/60 speed and for this he told I was too slow and made me fail for such a silly reason I think this is your schools trick for making money

Desired outcome: This problems faced by students need to cleared

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4:41 am EDT

Dubai Driving Center Complaint about Training

Dear sir,

t your training. I have RTA parking test on Wednesday. Before the RTA exam, I called to enroll in 2 classes for parking training. Schedule department staff said. We can't book training for parking and he asks me to inform to the trainer that when we go to class.

When i go to class i can't get parking space for training.

you conduct RTA test on Saturday also but unfortunately now no weekend test.

Thank you

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4:34 am EDT

Dubai Driving Center Test dates are too far away.

I am a student of Dubai Driving Center (DDC). I joined this particular driving center because they offered me within 1 and a half months of time period everything will be done. But the date I got for RTA smart yard test is 17 days far. One of my friend joined in Belhasa but he is getting dates within a week. I regret for joining DDC. Worst service ever.

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Diano Dadu
US
Jul 27, 2021 3:15 am EDT

Im student in dubai driving center exactly in dubai investment park branch i have recieved bad customer service today from one staff from Philippines she was in customer service she answered me in bad way even her body language was not nice at all . Just because im asking her questions about booking and i have right to ask
Please do the needful and teach them customer service

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2:07 pm EST
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Dubai Driving Center Unprofessional staff

Worst school worst staff no manners how to entertain the customers for the services

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2:13 pm EDT
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Dubai Driving Center cheating, horrible customer service, racism

The staff fool you by telling you price will be very low around 5000 what the guy told me. Till now I've payed around 9000 to your money grabbing institute. I wouldn't mind if it was my money but it's my dad he screams and insults me so much every time I fail but what do you care you guys just want money nothing else. I still do not have my license the examiner for my final was very very rude and your staff are surprisingly even more ruder they behave as if they pay me money to come in. I pray to god you guys fail and go into horrible losses what goes around comes around. I am 18 I was 17 and a half when I applied I wasted 7 months going almost everyday they made me wait sooo many hours just to book a class. Horrible and worst customer service ever I emailed about the service no one responds. It's so sad and disappointing that you're staff are very good to locals or Europeans and horrible to Indians or Pakistani. Disgusting as I come from an international school and have learnt accepting everyone. I'm not someone who cares that much but what you do is very very very horrible and I hope the worst for your institute.

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1:05 am EST

Dubai Driving Center driving lessons

I have recently started driving lessons here, but feel that I've been completely mislead. I was told that they don't do driving lessons past 5.30pm but their website says they do lessons from 8pm - 10pm. I've also been told it would cost extra to do shift training but their website says the overall cost is the same as regular training.

I feel that as a woman who works, I've been penalised. I cannot do lessons on a Friday as there are no female instructors, I've been lied to about night time lessons and there has been no flexibility in class schedules.

None of their staff seem to know what they are doing either and keep changing their answers. Plus, it's impossible to get hold of their head office. I feel so disappointed with the treatment I've received from this school that I'm thinking of switching schools.

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3:59 am EDT
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Dubai Driving Center service

DDC is a worst driving center in Dubai. Classes will never starts on time and I always waste time to locate the instructor and car. Failed assessment test three times with silly reasons. Staff there in the center is unprofessional, they dont have value for the time & money of other people. They will give you time for test but it will never start on time. you will sit there like fool, and then the person who will be taking test will take his own time and may be after 35-45 mins he will take you for the test. You will pass if you are lucky or already failed for at least two-three times.

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10:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Greetings! I write to you to share with you my unpleasant experience and complaint about a driving school-Dubai Driving Center. The school mentioned above, from outside, it looks like just a normal driving school, that's what fooled me to decide to take classes with them at the beginning. However, that was not the true story, my nightmare just began. I...

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11:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dubai Driving Center Dubai Driving Center .. Money Making Scam

Dubai Driving Institute is the worst place to be learning driving in. I am talking to specially in regards to the Discovery Gardens Branch.. Firstly they have an absolutely unprofessional and egoistic management headed by a clown called Mr. Jagadish. This guys is a manager there and plays the games. As i have been friendly with a few instructors i came to know the fail or pass of a student depends on this guys advise to the driving test inspector. I have been failed a few times and actually i drove well the third time and there was no major faults and you are allowed to make up to 12 minor faults for which i had only 10 minor faults. They Inspector which was a lady ( A very grupy lady at the albarsha branch) didnt even open her mouth while i was driving and then failed me. When i went back to this clown Jagadish he just washed his hands saying that was RTA and he could do nothing..
I think id is high time that RTA closely monitors these fraudulent money making business by these disgusting driving schools..
Its a real shame that these inconsiderate, unprofessional, cheaters are allowed to get away so easily. I believe Belhasa or Galadari would be a better option compared to these useless clowns

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hasnain tanveer
US
Jul 29, 2023 9:38 am EDT
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please do not use this school at all. their staffs are super rude, specially the bus driver they are not even listen [censored] school.

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Karl C.
US
Jun 25, 2023 5:24 am EDT
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I would like to complain about the car that is using for parking test in Al khail branch The side mirror is not working properly especially car no. 04. It causes delay and most of the time students get fail because of this. Please fix it so it would be convenient for the students and for the Dubai driving. Thank you

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Divya Ramachandran
US
Jan 15, 2023 1:12 am EST

The female instructor Heart in Qusais branch DDC is extremely rude and mocking unnecessarily .She is not professional .Her way of teaching lead to lack of confidence .The way the trainers teach it matters a lot for the new drivers ...

Date:7/01/23

Time:4 pm

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hilary0101
AE
Mar 04, 2014 10:14 am EST

I first went to this Dubai Driving Center in may 2013. The staff who attend to me her name is Yezi. I ask her about the information of the school and classes, and said I would compare about some different schools I have been in contact with for the last few days. Yezi showed me a price list, and then told me that she was personally able to offer me the V.I.P. package at the normal price, and that allows me to take more than 4-8 classes a day instead of 2. I need that because my work doesn't has a regular schedule, I am not staying in Dubai everyday, and also I live very far away so each time I need to spend more than 2 hours on the way by taxi. Yezi also told me that she could be responsible to book lessons for me and arrange everything including a pick up service. I was satisfied with her offer so I payed her the whole fee which, according to Yezi, included all charges in the future. Yezi didn't gave me any more information because in the short 30 minutes I was with her, she seemed to have answered 5 telephone calls and had more than 10 people came to talk to her, the only information I got from her was that she will be contacting me about what to do next. So I put my full trust to her and went back start waiting for her calls. However, nothing happened in the following two month. During this time, I made calls to the school but they told me Yezi is on leave, and nobody else could attend my case because I don't have any files with me nor and study ID number. After personally went to the school, I was handed over to another staff, and could finally start my study with this school. This was just the beginning.

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hilary0101
AE
Mar 04, 2014 10:13 am EST

Cheaters!

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hilary0101
AE
Mar 04, 2014 10:12 am EST

I write to you to share with you my unpleasant experience and complaint about a driving school-Dubai Driving Center.
The school mentioned above, from outside, it looks like just a normal driving school, that's what fooled me to decide to take classes with them at the beginning. However, that was not the true story, my nightmare just began.
I first went to this Dubai Driving Center in may 2013. The staff who attend to me her name is Yezi. I ask her about the information of the school and classes, and said I would compare about some different schools I have been in contact with for the last few days. Yezi showed me a price list, and then told me that she was personally able to offer me the V.I.P. package at the normal price, and that allows me to take more than 4-8 classes a day instead of 2. I need that because my work doesn't has a regular schedule, I am not staying in Dubai everyday, and also I live very far away so each time I need to spend more than 2 hours on the way by taxi. Yezi also told me that she could be responsible to book lessons for me and arrange everything including a pick up service. I was satisfied with her offer so I payed her the whole fee which, according to Yezi, included all charges in the future. Yezi didn't gave me any more information because in the short 30 minutes I was with her, she seemed to have answered 5 telephone calls and had more than 10 people came to talk to her, the only information I got from her was that she will be contacting me about what to do next. So I put my full trust to her and went back start waiting for her calls. However, nothing happened in the following two month. During this time, I made calls to the school but they told me Yezi is on leave, and nobody else could attend my case because I don't have any files with me nor and study ID number. After personally went to the school, I was handed over to another staff, and could finally start my study with this school. This was just the beginning.
After I finish with all my theory classes, I went to book the exam with the school, at this point, they requested me to pay the fee for exam. I questioned about their information provided at the beginning that my first payment included all the future charges (as Yezi explained to me before I agree to study in this school and when I payed my first amount of fees). But the answer I got back from them is they did not know what I was been told, and the reality is that my payment doesn't include any extra payments, e.g. documents, profile, renewing fees, evaluation tests fees, etc.
So since then I have been paying all kinds of fees under different names to this school.

The promised pick up service did not come because the school thinks it is too far away for them to arrange.

The promised 6-8 classes per day was not realized because the school told me it was a busy season and the maximum number of classes they could give me was 2. I tried to be considerate and accepted that it was hard for them to arrange.
At the beginning, staff Yezi promised me that she would be arrange booking the classes for me, but it turn out that I could never book anything with them, the way of how I take lessons with this school was each I had to personally show up there at 8 am, and try to push my way through the crowd of frustrated students, shouting to get attention from the only staff who was working there to plea for being arranged a car and trainer. After all these struggles and waitings for half to one hour, if I was lucky, maybe I could get a trainer and have my 2 classes which suppose to last for 60 minutes, however, the actual time of total instructing and practicing usually lasts for 10-15 minutes, and during the 10-15 minutes, the trainers are continuously being interrupted by phone calls, knockings on the windows by students, and chatting with their colleagues. Once I was assigned to one trainer, I show up on time when my class was suppose to start, but when I opened the car, I found there was another staff of the school siting together with the trainer in the car, eating snacks and chatting, the full car was filled with a smell of food, and the staff told me that I have to wait another 10 minutes without ever stop eating, laughing to look at me. The other time I went to a car, but the trainer was no where to be found. I went to every office in the school asking where to find my trainer, again I was told to go from one person to another, and finally I found her siting in another car chatting with her friend 45 minutes later than the actual starting time of the class. She said that it was hot outside so she had to sit in another car instead of her own, but I was the one who was being waiting outside and running around. I still remember that during the theory classes I took in this school, I was refused to enter the classroom when I was 5 minutes late, and I had traveled a hour on the way to reach there just to travel another hour back.

Because I could not get enough classes in time, so by end of 2013, I had only finished 10 classes with them, and my profile expired. I went another time to school payed to renew my profile, and by the time I went to collect my profile in hoping of book some classes as well, they told me that I can not take classes because I have to come another time to renew my learning permit, and I have to pay again to do an evaluation test as well. When I ask them why I was not informed of this before so I could avoid it, they told me that this is just a new rule. The staff in school said to me that this is just small money 100-300 dhs each time I was paying, why I should think hard to pay, however, I know that each time I am also spending 150 dhs on taxi to go their just to be told I have some more file to do or some more fees to pay, and about my classes, they cannot do anything, because they do not have available trainers nor cars anytime.
So I went to another branch in Al Quoz of the school to try my luck. However, this time the school had a bigger problem because they just discovered that my study profile is a regular schedule one, which means that I could only take classes on specific days of the week. I was never aware of this because of, one thing, when I registered my profile and agreement with the staff Yezi, I knew as she gave me the V.I.P. package which allows me to take classes any time through booking, and she was totally aware that I can not attend the regular schedule; the other thing was that I had been taking irregular schedule classes with the school since beginning up till then. So now the situation made it impossible for me to continue my study because as I said, I am not in Dubai in regular days. I cannot quit the school neither because the school doesn't offer proof for the already completed part of study nor do they refund any payment. I found myself totally frustrated desperate and I know that I have been cheated by staff Yezi since the beginning. She lied to persuade me to join this school and payed full payment at the beginning, but nothing she promised to offer was true.

I tried to complain several times to the school management, but the situation did not improve, and I was frequently ignored and abused by the staff. Every time, I was told to go from one person to another, repeating my stories again and again, but got the reply as they could not do anything and it was not their responsibility. I called staff Yezi, she denied everything she said, with a raised voice shouting to me through the phone that she cannot do anything and hung up the phone sharply. I went to the school management about being abused by their staff, but the school told me she is just an individual and doesn't have anything to do with the school. However, in my knowledge, I understand staff Yezi as representing the school. I wrote 3 pages of complaining letter to the school management, but nothing ever come back to me. Since there is no way to cancel my study with this school and refund my payment, so I just put my last hope to finish my study as soon as possible. I tried my best effort to get as many classes as possible, but it is so hard with this school because every time they deny my request by telling me that my profile is another type or they don't have any cars or trainers available, no matter how many days I try to request ahead. If a driving school doesn't even have traning resources available, what is it?

Right now I am still trying my best to cooperate with this school, I have put all my free time and all my effort. During this one year, I have been shouted to my face, being hung up the phone, being lied to, being cheated, being ignored, and being told that they do not care. Sometimes I talk with the other students in the school, I have never met one individual who was satisfied with this school. I ask them why do you not tell about your bad experience about what is happening here, they told me that there is no one to go to. If you would care, please go there and investigate yourself, you will find that everything I wrote is true. Right now I am extremely desperate, frustrated, and feeling helpless. I put my last hope in writing to you and hope that you could do something to make a difference.

Thank you for reading.

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Overview of Dubai Driving Center complaint handling

Dubai Driving Center reviews first appeared on Complaints Board on Feb 11, 2014. The latest review Request for noc was posted on Jan 18, 2024. The latest complaint cheating was resolved on Mar 04, 2014. Dubai Driving Center has an average consumer rating of 1 stars from 20 reviews. Dubai Driving Center has resolved 2 complaints.
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  1. Dubai Driving Center Contacts

  2. Dubai Driving Center phone numbers
    +971 4345 5855
    +971 4345 5855
    Click up if you have successfully reached Dubai Driving Center by calling +971 4345 5855 phone number 4 4 users reported that they have successfully reached Dubai Driving Center by calling +971 4345 5855 phone number Click down if you have unsuccessfully reached Dubai Driving Center by calling +971 4345 5855 phone number 15 15 users reported that they have UNsuccessfully reached Dubai Driving Center by calling +971 4345 5855 phone number
  3. Dubai Driving Center emails
  4. Dubai Driving Center address
    Jumeirah Rd., Dubai, United Arab Emirates
  5. Dubai Driving Center social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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