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Dreamlife Photos & Video Complaints 4

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12:23 am EST
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Dreamlife Photos & Video Unacceptable Service and terrible photography

Extremely poor service, highly AVOID this group of photographers, they took my hard earned money without providing any type of satisfactory service but instead insult myself and my partner, all up they took $2760 from me without providing me any decent photo service and that was only for the pre-wedding shoot, luckily we cancelled before the wedding, as we also booked photo and video at the wedding which is now cancelled, thank god.

Their photographers are not professional, as they simply contract out their photographers from different service providers such as splendid photos. From the photos taken I would have done better with a disposable camera from 7 eleven. The photos were blurry, were not focused, were not of us, pictures of the bin on the side, the opera house pictures were blurry making the opera house unrecognisable, out of the 200 pictures they provided us, almost 100 of them were repeats of the same picture, other pictures I don't know why they would include in the final usb stick they gave us, it were of us fixing our own clothes and hair and other pictures we had our eyes closed because we blinked. We responded to them regarding our issues and Teresa proceeded to insult us that our eyes are small and we should use double eyelid stickers, we obviously were deeply offended by this and our eyes are big. They thought it was ok to make that comment to us.

Prior to even receiving the pre-wedding photos they wanted us to pay for the second deposit of $1380, I'm guessing to cover their mistake and to lock us in, they wouldn't provide us the photos unless we pay another $1380 which we already paid $1380 for the initial deposit.

All in all out of all this the studio manager at the Pyrmont Dreamlife Sydney Studio Greg McCarry has not once said sorry to us about the issue but continues to believe that they are not in the fault and we are in the wrong, I'm not sure what type of customer service course you went on but it was definitely not a good one, they have refused to refund what we paid them and has only offered a $380 out of the $2760 we've paid them which they have not completed even the pre-wedding photoshoot stage, where they still need to photoshop the photos we liked and develop a 16x24 print for us.

We're currently going through a department of fair trading case with them and will soon go to legalaid and lodge a claim with the NSW Civil and Administrative Tribunal.

HIGHLY AVOID DREAMLIFE.

Thank you

Tony

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This matter is now settled and closed with the NSW Civil and Administrative Tribunal, the respondent has refunded a partial amount to myself the applicant and as the applicant I am to remove this complaint/review.

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7:10 am EDT
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Dreamlife Photos & Video Terrible & unprofessional

We discussed at great lengths all the details of our wedding day with our photographer and we were assured that we will have the photographer we wanted taking our photos on the day so we paid our deposit. A week before our wedding I still hadn't had any form of contact from the company so I called them just to check everything was confirmed only to be told that the photographer we specifically asked for would not be available for our day so reluctantly we met with the new photographer and again explained exactly what we wanted. When we finally got our proofs back I was devestated, the photos were the exact opposite of what we wanted, he didn't capture specific things we had asked for & at best the photos looked like an amateur had taken them. When I spoke with the manager of the studio & explained how I felt I was basically told that we have already paid so I can either make an album with what we have or you can just keep your proofs. So we decided to make the most of what we had ( which wasn't much). I had to do all the chasing and constantly call them to follow things up, they would take weeks to return my calls if at all. They lied to us from the start and will say anything just to get your money. They are extremely unprofessional and are amateur photographers. It took them just over 2 YEARS to finish our album.
DO NOT USE THIS COMPANY it will only end in heartache and tears.

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Dreamlife Photos & Video Wedding Photography

Our wedding was on 22nd March, 2014
When I first met Dreamlife photography they spoke highly of how good their photographers where & the company standards. We booked our wedding package with them on the 5th Oct 2013 and they assigned us the main photographer for our wedding in March. We Paid the deposit on this day and where sent a confirmation email of this, a few months later when it got closer to the wedding we paid the 2nd payment and they confirmed payment but said we owed them for the first payment still which we paid them cash on the day of booking, the Manager than said he will chase it up and the week of the wedding I still didn’t hear anything about finding the missing money from their side. The day before the wedding our photographer called up confirming he would meet us at our hotel at arrange time in the morning, later that afternoon at 5pm the Manager called me stating “oh sorry there has been a mistake we have put your wedding down for Sunday for one & double booked you”, this was after my photographer called me on Friday afternoon to confirm the wedding for the sat (clearly a total BS from the Manager)! I could not have a go at him like I wanted to as we needed a photographer for the wedding the next day, he said a photographer would call me back soon to arrange for the next day but I didn’t get a call until 830pm that night. I asked the manager why am I getting prioritised second when we were always booked in and he said it was on the board incorrectly & I would be getting a photographer who was trained by the main photographer I was to get. The photographer turned up the next morning and was very pushy & even asked if he could get in our wedding car to come with us for the day and said I am leaving at 1pm when he was to leave at 130pm as arranged with other photographer, I didn’t get many pics at the hotel and the ones I got where not upto a professional standard as parts of the items in the photos where cut out or all the girls were not smiling etc as he only took one shoot’s of me with each bridesmaid which im not to impressed about as I have one picture of myself and my sister who was head bridesmaid. When we got to the ceremony he was late & he took all of the photos of the ceremony kneeling on the ground so most of our photos are angled.

We than did photo’s after the ceremony and I had to call people who I wanted to get pictures with as he did nothing, he had a list of everyone we wanted pictures with but we didn’t get even half of them as I couldn’t remember everyone I wrote on the list as I had other things to worry about on the big day than to be doing the job he was paid for. Later at the locations he once again only got 1 or 2 pics of each pose so everyone in the pictures where not playing attention or smiling. At the reception he didn’t walk around and get pictures unless I told him to.

All in all The Manager has tried to pass of this photographer as a fully qualified photographer but in fact im 99% sure he has actually given us a trainee which the main photographer was training.. The Manager himself should of said I will come out and do your wedding as it was our stuff up.

They then asked me to pay for the cd of photo’s before they would release, I did not pay them anymore money as I was not impressed with the services even without seeing the photos. Once I got the pictures I did not pay for the rest as I only had a few hundred for the day & the rest was for the actual albums which I didn’t get as I didn’t want to deal with them for another 3months.

I would NOT RECOMMAND this company to anyone unless they want to be stressed out on their special day like I was and upset at the whole way it was handled.

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Is Dreamlife Photos & Video Legit?

Dreamlife Photos & Video earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Dreamlife Photos & Video stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Dreamlife Photos & Video's reputation as a trustworthy leader in their field. Customers can rely on Dreamlife Photos & Video's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Dreamlife Photos & Video. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dreamlife Photos & Video resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Dreamlifewedding.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dreamlifewedding.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dreamlifewedding.com.au regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Dreamlife Photos & Video.

However ComplaintsBoard has detected that:

  • Dreamlifewedding.com.au has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dreamlifewedding.com.au may offer a niche product or service that is only of interest to a smaller audience.
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8:07 am EDT
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Dreamlife Photos & Video Wedding photographer not professional

AVOID DREAMLIFE PHOTOGRAPHY AUSTRALIA!

I thiink they have a pool of photographers that are not professional but they all sit under the 'professional' banner of Dreamlife.

The photographer we had was so introverted he asked the bride to round up the wedding congregation for the group shot. How pretty...the bride yelling out to round up the people. Then he didnt end up getting the whole group in the shot just like this experience.

And yeah the family shots outside the church were taken in front of a car park. We had a beautiful church and he decided to use the car park as the background. Beautiful!

Then when asked to take candid shots, most of them were of the cameraman (Calling him a cameraman is a stretch, he definately wasnt a photographer, how about I call him the guy with a camera) asking groups of people to look at him and smile. So so so candid.

I could go on...but I think your mates view should seriously be listened to and this company AVOIDED.

PS Laughing at the bride crying is not a good way to resolve a complaint!

AVOID DREAMLIFE PHOTOGRAPHY AUSTRALIA!

Read full review of Dreamlife Photos & Video and 11 comments
Update by Nightmare Life Photography
May 08, 2011 8:29 am EDT

Has anyone noticed that most of those fantastic photos on Dreamlife's website are not taken in Australia? Someone said these photos are purchased from stock library in US. They have just started a new company named Xtraordinary photography, it seems they are using some US video and photos as samples as well. very tricky.

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kats g v
Sydney, AU
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Jun 11, 2015 10:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Dream life. I have to agree we used you guys in Sydney. The photographers were good, but the post service was and still is terrible. Our difficulties around:
Not being able to produce an acceptable album structure
Loosing our video brief
Getting the album cover wrong
Waiting 6 months to resolve the issue
Not acknowledging issues

In fact we still have DVD issues to resolve due to faulty DVDs.

I must say I hope you guys take a good look at yourselves. Cause the photos were OK, but everything else needs work.
Cheers
G&V

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DreamlifeBNE
Newstead, AU
Send a message
Apr 13, 2017 4:40 am EDT
Replying to comment of kats g v

Hi Kats,

Thanks for your feedback. I've belatedly noticed that there had been new feedback on this board and apologise for the delay in addressing your concern.

I am sorry to hear that you've had a less than satisfactory experience with our Sydney studio. If the issues remain unresolved, please do not hesitate to email me at andysong@dreamlife.net.au and I will only be too happy to help.

Once again, I'd like to apologise on behalf of the entire Dreamlife organisation for the sub-par service you have received and will work with my colleagues to ensure that future brides and grooms are well looked after.

Regards,

Andy Song
Dreamlife Photos & Video

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Nae J
Melbourne, AU
Send a message
Sep 09, 2014 10:31 pm EDT

I would suggest to anyone looking to book Dreamlife to think again. My husband and I had one of the worst experiences ever!

The initial consultation was good. Although we were told that we'd get a practice shoot/shot with our photographer before the day - never happened.

Wedding day came, photographer showed up, he was nice although for some reason didn't make it to our ceremony on time and missed all the shots of us girls arriving our walk down the aisle (tried to recreate this later in the day - UMM the moment was lost!). Took over 1000 photos - so many of them were multiple shots, not great angles and struggled to pick 150 we were happy with for our prints.

Wasn't until after our ceremony finished that we noticed that our videographer didn't show up. Our coordinator from our reception location called him and he said that he forgot and hung up on her. He ended up showing up to our wedding at 8.30pm! (Again, lost the most important part of our day and more than half of the whole wedding).

We were offered 'compensation' after the wedding. Although this was a nice gesture, we still forked out a lot of money for what we had originally booked and paid for and in no way was this 'compensation' for the way the most important day of our lives was handled by Dreamlife.

There is a lot more that I can say about the way things were also handled after the wedding, but I think that I will leave my comments here.

As I said, please reconsider booking Dreamlife for your big event.

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DreamlifeBNE
Newstead, AU
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Apr 13, 2017 4:37 am EDT
Replying to comment of Nae J

Hi Nae,

Thanks for your feedback. I've belatedly noticed that there had been new feedback on this board and apologise for the delay in addressing your concern.

I am sorry that your experience with Dreamlife has not been satisfactory. Can I ask whether the studio concerned has addressed your concerns? Based on the limited details I can find on this board, I have unfortunately been unable to locate your details within our computer system.

Should you have any further concerns, please do not hesitate to email me directly at andysong@dreamlife.net.au and I will only be too happy to assist.

Regards,

Andy Song
Dreamlife Photos & Video

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Dreamlife_Group
Newstead, AU
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Jan 21, 2014 8:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

To Whom It May Concern,

Dreamlife Photos & Video have been priviledged within the wedding industry to have been entrusted by many brides and grooms throughout Australia & internationally to provide exceptional wedding photography & videography services. Due to the high attention to details our photographers and videographer commit to their work we are recognised with many wonderful reviews & recommendations in forums on wedding related websites such as:

Easy Weddings
Best Weddings
Bride Online
Wedding Wire
Wedding Wise and many more.

Dreamlife have won numerous awards from wedding related industry bodies including being recognised as one of The Top 10 Wedding Photographers in Australia by Fairfax Media (http://www.wedding.com.au/tips-advice/articles/australias-top-10-photographers/), and The Knot Australia (http://theknot.ninemsn.com.au/wedding-planning/photography-video/10-best-wedding-photographers-for-2012) and have been Finalists for several years in the Australian Bridal Industry Awards (ABIA). It is because of the great pride we have as professional service providers that we as a company have been recognised by these industry bodies. These same awards are also very much due to the many great reviews and feedback that we receive from 100's of brides and grooms each year.

As a company we recognise that there are times we too also will receive feedback that is not 100% glowing. When this is valid feedback we take this very seriously and also utilise this as an opportunity to fine tune our customer satisfaction skills and to resolve any problems quickly and efficiently. If anyone has any genuine concerns in relation to any dealings they have had with Dreamlife please either contact the direct studio manager or feel free to email bronwynnbowes@dreamlife.net.au.

To view some of the amazing work our teams of photographers & videographers provide please feel free to view our various Facebook Pages where you will find both examples of the many weddings we have conducted services for and also, contray to Delilah's point many client and fan comments.

Dreamlife Melbourne Facebook: https://www.facebook.com/dreamlifemelbourne
Dreamlife Sydney Facebook: https://www.facebook.com/dreamlifesydney
Dreamlife Brisbane Facebook: https://www.facebook.com/dreamlifebrisbane

Kind Regards
Bronwynn Bowes
Dreamlife Photos & Video

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Delilah Smith
208 Smith street, AU
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Jun 25, 2013 1:20 am EDT

I agree with the post from Anita. I have heard scathing reviews about this company and for that reason would not use them.

I imagine that Anita is not the real name but given the reviews I have heard, I would trust her/him/them over this company any day.

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Dreamlife_Group
Newstead, AU
Send a message
Jun 05, 2013 1:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

To Whom It May Concern,

With respect to the above post by Annitta B Smith - the comments and views reflected in the above post by this author is both false and misleading as there is no record of this client for ANY Dreamlife Studio within Australia (Please see images below).

Whilst we encourage genuine customer reviews to help us improve on our services, we do not appreciate hoax reviews that misleads future clients. As service providers within the wedding industry we respect that we are entrusted with one of the most important days within a person's life. As such we have in place stringent protocols when it comes to the provision of wedding photography and video services, our photographers and videographers go through rigorous training and are regularly up-skilled to be at the fore-front of our industry. Our customer service team strive in every possible manner to care and deliver to our customers an experience that is above reproach.

Should anyone have genuine concerns over what has been posted on the internet such as this very website or have genuine concerns regarding service received by a studio within the Dreamlife Group inclusive of administrative staff, photographers and/or videographers, we would invite you to email your concerns or inquires to bronwynnbowes@dreamlife.net.au and the matter will be addressed with priority.

Kind Regards
Bronwynn Bowes
Dreamlife Photos & Video

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Annitta B Smith
Sydney, AU
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May 20, 2013 11:06 pm EDT

Do NOT hire these people. They do NOT do a good job. They use photos on their website which are not taken by them and continually change their business name to continue the SCAM. They are fraudulent. They will ruin your wedding day. Their actual photos are taken by people who do not have the qualifications or experience to do a good job. Do NOT go with them! You will regret it. If you need proof, look on their facebook page. NO customers comment on the photos. NO customers leave recommendations. Do NOT go with them.

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DreamlifeBNE
Newstead, AU
Send a message
Apr 13, 2017 4:47 am EDT
Replying to comment of Annitta B Smith

Dear Annitta,

Thanks for your feedback. I thought I'd need to respond to this directly for the benefit of other brides and grooms reading this.

Dreamlife, as a brand, a group of businesses have been around since 2005. We've never changed our names. Records of our company and brand registrations are available online for anyone who is interested.

We're quite humbled by regular interactions with our brides and grooms on social media and would invite any curious readers to see for themselves by going to our official Facebook pages listed below.

Dreamlife Melbourne Facebook: https://www.facebook.com/dreamlifemelbourne
Dreamlife Sydney Facebook: https://www.facebook.com/dreamlifesydney
Dreamlife Brisbane Facebook: https://www.facebook.com/dreamlifebrisbane

If you'd wish for further clarifications, please do not hesitate to contact the relevant studios.

Regards,

Andy Song
Dreamlife Photos & Video

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Rachael Phoenix
Darlinghurst, AU
Send a message
Jan 28, 2013 6:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I completely agree with you and have recently had a bad experience with our wedding photos taken in December 2012. Dreamlife photography photos were very disappointing. We were married in Sydney with the Opera House and Harbour Bridge as our backdrop, however they failed to capture this in most of our photos, instead we had rubbish bins and security fences. Dreamlife also failed to capture the moment, which guests at our wedding all captured. Furthermore, I have phoned and emailed on numerous occasions, and have not received any communication since the first call when I was told that the Manager would contact me, this has been almost 2 weeks ago.

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DreamlifeBNE
Newstead, AU
Send a message
Aug 20, 2011 8:42 am EDT

To whom it may concern,

While we encourage genuine customer reviews to help us improve on our services, we do not appreciate hoax reviews copied and pasted on every internet message board relevant to our business. We take our goodwill in a most serious manner and cannot be happier to lend our assistance to our existing and prospective customers. Should anyone have genuine concerns over what has been posted on the internet such as this very website, we would invite you to email your concerns or quires to andysong@dreamlife.net.au and it will be dealt with in the most expedient manner.

As a wedding related business, we are most thankful for the customers who have put their faith in us. We have in place stringent protocols when it comes to the provision of wedding photography and video services, our photographers and videographers go through rigorous training and are regularly up-skilled to be at the fore-front of our industry. Our customer service team strive in every possible manner to care and deliver to our customers a most satisfactory experience, so much so that we have been awarded a number of ABIA awards, voted by wedding couples annually. It is testament to our belief in providing exceptional goods and services that we were also awarded Wedding Supplier of the Year from the distinguished media outlet, The Knot. We are in the business of preserving memories using the tools of professional photography and video, we are only too happy to extend those wedding memories to the overall experience our customers consistently enjoy with Dreamlife Photos & Video.

Further to that, we wish to point out that every photograph or video clip used to promote Dreamlife Photos & Video are that of our work and the assertion that the said photos were purchased from a stock library cannot be further from the truth, we humbly invite you to search for the photos online to see for yourself if they can be purchased from stock libraries.

We cannot thank enough our customers who have stood against the false negativity that have plagued the internet. Brides and grooms are some of the most delightful and warming human beings and we are forever grateful for their trust and belief in Dreamlife Photos & Video.

Yours faithfully,

Andy Song
Dreamlife Photos & Video

Overview of Dreamlife Photos & Video complaint handling

Dreamlife Photos & Video reviews first appeared on Complaints Board on May 8, 2011. The latest review Unacceptable Service and terrible photography was posted on Mar 3, 2016. The latest complaint Unacceptable Service and terrible photography was resolved on Mar 03, 2016. Dreamlife Photos & Video has an average consumer rating of 5 stars from 4 reviews. Dreamlife Photos & Video has resolved 4 complaints.
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  1. Dreamlife Photos & Video Contacts

  2. Dreamlife Photos & Video phone numbers
    +61 295 186 866
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    Sydney
    +61 396 631 880
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    Melbourne
    +61 736 660 886
    +61 736 660 886
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  3. Dreamlife Photos & Video emails
  4. Dreamlife Photos & Video address
    Unit 1 & 2, 43-53 Bridge Rd, Stanmore, Sydney, New South Wales, 2048, Australia
  5. Dreamlife Photos & Video social media
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Dreamlife Photos & Video is ranked 31 among 59 companies in the Photo Services category

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