Dream Finders Homes review: I wish I wouldn't have signed

I honestly cannot recommend Dream Finders Homes.

The house itself is beautiful, but the experience after closing has been one broken promise after another. Before we moved in, I specifically asked that the home be treated for roaches and bugs. It wasn't. I was also told the lawn would be mowed before we moved in. It wasn't. The grass was so overgrown that it had to be done immediately after we arrived.

We were also promised that blinds would be installed throughout the home before move-in, along with a washer and dryer. Neither happened. Every time we ask for an update, there's another excuse, usually that they "lost people." Meanwhile, we're expected to live in a home where we can't do laundry, can't have any privacy because there are no blinds, and are constantly waiting for someone to follow through on what was promised.

It's been well over 100 degrees outside, and we've gone days without being able to wash clothes. We had to buy extra towels because we couldn't do laundry, and no one has offered to reimburse us. When the washer and dryer finally showed up, the delivery team informed us they couldn't install them because the required power cords weren't provided. So once again, another delay caused by poor planning.

To make matters worse, the HVAC air filters had apparently never been changed since they were installed during construction. Within a few hours of being in the house, it was obvious why the air quality was so bad. The filters were completely packed with construction dust. Instead of someone taking care of it before we moved in, I had to immediately go buy new filters just so my family could breathe comfortably.

What has been most frustrating is the complete lack of urgency. Every issue seems to require repeated calls, emails, and reminders. Instead of unpacking and enjoying our brand-new home, we've spent our time chasing people down to complete items that should have been finished before we ever received the keys.

One thing that also left a bad impression was being asked to complete a review of Dream Finders at closing. How can anyone honestly evaluate their experience before they've even lived in the home? Looking back, it feels incredibly unprofessional. The real customer experience starts after closing, and that's exactly where Dream Finders has failed us.

The house itself is nice, but customer service doesn't end when the paperwork is signed. Unfortunately, that's exactly how we've been treated. Buying a new construction home should be exciting. Instead, it's been an exhausting experience filled with broken promises, excuses, and unnecessary stress. I would strongly encourage anyone considering Dream Finders Homes to think carefully before making that decision.