The complaint has been investigated and
resolved to the customer's satisfactionResolved Dooney & Bourke — Bad service
resolved to the customer's satisfaction
I was once a loyal customer of yours. I would like to let you all no how unprofessional Dooney and Bourke really is. I ordered three of your bags on the 10th of this month and was told I would receive my order in about three days. Then I called to confirm on the 15th and I was told that my order was here and waiting to be shipped and that I should be receiving my order on the 18th. On the 18th I waited for my order which never came, so I called again and suddenly my order was backed ordered when I was blatantly told that my order was ready. I spoke to a supervisor who was nonchalant of the situation and told me that I wouldn't be receiving anything. Your company could of at least contacted me and let me no of this ordeal, not even a email was sent to me. I will never order from your company ever again, and I will tell whomever I associate with not to wear your brand either. I have spent lots of money with your company which I really regret.
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