Dooney And Bourke — Customer service
I have loved Dooney and Bourke for about ten years now. Normally I buy two (2) purses a year and if I'm luck get one for a present. I've been seriously considering setting up a small business selling Dooney and Bourke's disposal items. These would be items that can not qualify for "top line", many times they are called "seconds"
I called customer service asking if I could buy any asset disposal items, seconds, etc in a bulk amount. I was told to call [protected]. I called there and spoke to the representative that answered. She told me they have no asset disposal department but that "PHIL" could help me.
I left a message on 09/22, 09/26, 10/20, 11/24 and 11/25. When I called the first two (2) times I left detailed messages. After that I just asked my call be returned.
I was delighted today (11/25) when I received a call from Dooney and Bourke. The man identified himself as Philip Kinsley. When I heard this name I was shocked because I knew this was the Vice President of the company!!!
I explained I loved their product and was a huge fan. His response was, "Yes, what did you want when you called?"
I explained what I wanted to do. Mr. Kinsley said, "I have no intention of selling you anything. You are a complete idiot and a waste of time. Next time you leave someone a message say why you are calling. If you had, I wouldn't have bothered to call you back and waste my time." He then hung up on me.
I must admit that I was taken by surprise. Dooney and Bourke is over a 6.5 million dollar business because of people like me that love their product. I pay this man's salary! I enable his company to employ over a hundred people.
I gave this much thought. It saddens me but I will never buy or recommend another Dooney and Bourke product.in today's market there are to many other companies out there that want and appreciate my business. Dooney and Bourke have many competitors that would be happy to have my money.
I hope anyone considering to purchase a Dooney and Bourke product reconsider and invest their money in a more customer appreciated competitor.
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