M Aug 03, 2018

I purchased 3 passes a couple weeks ago with the understanding they were good for a year after purchase. I Would not of spent almost $500 if I thought they were only good for 5 more months. I recently got an email from your park and then realized they were not good after the first week of January. Bad customer service on your end and not good communication. I recently moved here with my 3 sons and I would of saved that amount and purchased them next January so they would of been good a full year. I've had passes at many other theme parks and Dollywood by far is the worst deal with even getting "late" season passes since I guess that's what I got but was not told. I could of saved this $500 and used it at another park for a full year and had money left over. Very disappointed with this park/company.

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