Doctors Business Network review: I would NOT recommend this company based on my experience

I would NOT recommend this company based on my experience.
I paid $3,000 in September 2025 after being told that they would help get my business credentialed with insurance companies and that the process would take approximately 3–6 months. I was later told that I had Cigna, but I never received documentation confirming this. When I contacted Cigna directly, I was unable to get confirmation that my business was credentialed with them.

My biggest frustration has been the communication. Almost every time I call, I speak with Steve and receive a similar response: they are working on it, they are about to have a meeting, and someone will call me back the next day or on Monday. Those promised calls have repeatedly not happened.

I even remember calling on a Friday afternoon and being told they were about to have a meeting and someone would call me “tomorrow.” I pointed out that tomorrow was Saturday, and I was told they were having a Saturday meeting. I still did not receive the promised follow-up.

I have also asked for my money back, but instead of getting a clear answer about a refund, I continue to be told that someone will contact me.

It has now been over a year since I paid $3,000, and as of my latest call, I still do not have the results or documentation I expected when I paid for this service.

For a small business, $3,000 is a significant amount of money. I trusted this company to help me move my business forward, and this experience has been extremely disappointing and financially difficult.

I am sharing my experience so other small business owners can ask detailed questions, request everything in writing, and make an informed decision before paying for these services.

Based on my experience, I would not use this company again or recommend its services.