Menu
Disney Movie Club
Disney Movie Club Customer Service Phone, Email, Contacts

Disney Movie Club
reviews & complaints

disneymovieclub.go.com
disneymovieclub.go.com

Learn how the rating is calculated

2.6 125 Reviews

Disney Movie Club Complaints Summary

47 Resolved
68 Unresolved
Our verdict: Dealing with Disney Movie Club, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Disney Movie Club has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Disney Movie Club. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Disney Movie Club reviews & complaints 125

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
0 review
1
8 reviews
Sort by:

Newest Disney Movie Club reviews & complaints

ComplaintsBoard
E
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Disney Movie Club charged for movies I declined

I have declined 2 of my monthly featured titles but Disney Movie Club still charged me for them. I was going to return them back to Disney but decided not to since they caused my credit card to go over the limit. Each one caused me to pay $36 in fees. I e-mailed Disney Movie Club but they have not replied back yet. I think its kinda funny that they dont have a phone number to talk to somebody in person. There customer service is the worst i have ever delt with. I am going to be a freshman in college and cant afford to pay $60 for one movie with the fees. I urge anyone thinking of joining Disney Movie Club to not do it. Its cheaper and easied to get your movies from a retail store. I thought Disney was a wonderful family company but now i feel differently. STAY AWAY FROM DISNEY MOVIE CLUB!

Read full review of Disney Movie Club and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
DMC Member Advoce
Neenah, US
Mar 30, 2011 3:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you are having a concern with the Disney Movie Club, please contact the Member Advocate directly at memberadvocate@movieclubinfo.com or [protected] and she will be happy to help you! Thank you!

B
B
BigJason
Decatur, US
Aug 12, 2010 10:05 am EDT

The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!

A
A
1808864
Oshkosh, US
Mar 04, 2009 12:20 am EST

ECONOBIKER is probably the dumbest person. There is no membership fees. You have an obligation. There are feature titles you have to respond to every month in order for the title not to ship out. If you fulfilled our obligation within a month you can cancel. Two years is the time they give you to fulfill.

Z
Z
zx
,
Oct 06, 2008 1:48 pm EDT

I found out that you have to pay for about two years of membership before you can cancel. And they also bumped me up to some platinum or gold membership which was over $100 per month. we were getting 5 new movies every week!

I had to pay a lawyer about $5000 to get out of the membership plus pay over $2000 to ship the crates of movies back...

ComplaintsBoard
B
2:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Disney Movie Club - slammed my credit card, never signed up

My credit card was fraudulently charged for a membership to this club. They apparently obtained my cc number from another on-line business. When I returned the movies and explained I never ordered them I received a demand letter back that I pay for them plus "fulfill my membership obligations." This company is a fraud. There is no way to phone them from...

Read full review of Disney Movie Club and 31 comments
ComplaintsBoard
V
5:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Disney Movie Club avoid them, save your peace of mind

I declined a monthly selection. It was sent anyway and they charged my debit card. My other payments started bouncing. I returned the unwanted movie and they took weeks to refund my money. I quit after getting nowhere with their "customer disservice" people and now they have an agency physically threatening me to pay another $53.88. Is this America? I don't think so. AVOID them, save your peace of mind.

Read full review of Disney Movie Club and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
B
B
BigJason
Decatur, US
Aug 12, 2010 9:46 am EDT

The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!

A
A
apathygirl
hell, US
Jul 22, 2009 3:58 pm EDT

The number you have to call is for their non American customers and rotary phone to actually get to a live person. That number is currently [protected]. I have called it several times because I was the victim of identity theft and someone opened an account with them with my name and card. They told me they would do nothing about this until i had reported the fraud to my credit card company. Having done that, it has still been over a month for my money to be returned to me, and they have continued to attempt to bill my credit card for new orders, and only today, have they closed the account...supposedly. They have no customer service which is noted by their set up.

You cannot contact them at all to file a complaint through their publicly offered number, 1st supervisor I spoke too informed me I was ### out of luck in getting my money back unless I returned movies I never even ordered or received. I honestly doubt they are even part of the Disney cast family, since I have worked for Disney in the past and she could not even direct me to the department above her, stating she was the highest power in the chain.

Over all I feel they are just as bad as the people who stole my card number, in being thieves.

G
G
gatorgbb
, US
Apr 01, 2009 11:14 pm EDT

I am trying to figure out how to quit the disneymovieclub. There web site gives absolutely no info on this. I have sent emails to their "customer service" but get no reply. I have only found a phone with computer voice, no human to talk with. How can I quit them?

Any advice on this? Thanks, gatorgbb

G
G
geezneeds
Sauk Rapids, US
Jan 29, 2009 12:03 am EST

They are not customer oriented, they want their money. The number now is [protected]; they list the web site as disneymovieclub.com but it is actually disneymovieclub.Go.com

A
A
amyhd
dec, US
Jan 21, 2009 9:13 am EST

What is this customer service number of which some of you speak? The only number they give is the [protected], which is automated, and no human is available. I received a movie that I had declined, never opened it, and gave it back to the post office/return to sender. They keep sending me notices, with the last one stating it is from the office of the collection manager. My credit card number is not on file. I sent an email via the website telling them of my situation and that I need someone to contact me. I know the movies that I do want to order to fulfill my contract and would like to do so and be rid of them, and said as much in my email. They have not contacted me in person, only these forms/bills with no way to speak to anyone. Anyone have a contact number for a real person?

F
F
featherduster62
Alma, US
Jan 15, 2009 5:45 pm EST

I don't know about the other complaints but mine is as follows.
I joined the Disney Movie Club and got the first selections and tried to pay for them and had NO PHONE number to do so. Then when I tried to pay over the phone it WAS IMPOSSIBLE to do so. It always said that I had to call customer service and had NO NUMBER to do so. Then the account is turned over to a collection agency. I did not order from a collection agency and will NOT PAY THEM, I will pay DISNEY. I have no number to get in touch with Disney to pay my bill and am being charged for movies that I DO NOT HAVE.

D
D
Dana
,
Sep 30, 2008 5:58 pm EDT

Here's the important thing NEVER give them a debit or credit card to hold on file!
I too signed up, but I asked to be billed. They sent me my original order, then sent the monthly order card for which I do not waste stamps on returned. They auto ship each months order and I decline receipt. They can't charge me anything since they have nothing on file. After 8 months of this, the correspondence and the movies stopped coming. about 16 months later I get a demand for payment on my contract. I call, they say I never ordered, I say you stopped sending me stuff. They say that I moved and they could no longer contact me. However, the letter for demand they sent me was to the same address that I originally signed up for. I have never moved, been here 8 years. Total bunk. I ask them to extend the contract out since they admit to stopping ALL communication, they say no way.
They start sending me monthlys again and after 3-7 months I decided there were a few dvds I wanted and I got them on a free shipping and buy one get one. Thus, fulfilling my contract obligation.
However during these 3-7 months, I would get these threatening letters for demand for payment, which I ignored, since they stopped corresponding with me DURING my contract period.
They could never charge me anything and as it went, I extended my own contract because I NEVER gave them my card info.

M
M
Marcie Yonker
,
Aug 10, 2008 7:00 am EDT

I have been a Disney Movie Club member for a couple years and last year in November they charged my checking account for the purchase of a movie that I never ordered nor received. When I called the Disney Movie club customer service they stated that I had to fax in a copy of the bank statement with the charge and even the person I spoke to agreed that it was their mistake. I waited until April of 2008 when they sent me a movie that I didn't order and decided to keep and sent a copy of my bank statement with the bill. I explained to them that they overcharged me in November and since they didn't refund my bank account I did not owe them for the movie sent in April. At that time I had completed my agreement with the club and requested they close my account. Now I am getting the ever so annoying cards in the mail stating I still have one more purchase to complete my agreement and I have also received another movie after I closed my account of which I also am not going to pay for. Therefore if I owe them money maybe they will get the picture and close the account and leave me alone. My credit is fine and if they think that their minimal little amt of debt will screw up my credit I would have to laugh. Therefore if they are smart they won't send anymore movies because I intend to keep them and not pay for them. I have always been responsible with my bills and never stolen anything but I figure I will fight fire with fire. I suggest they look into their billing practices and do some serious changes. I am a very disatisfied customer and I also work in customer service and know and understand that anytime you call a customer service dept for any company it is documented in the account so they can't tell me that my phone call was not documented.

K
K
Kostins
,
Jul 30, 2008 6:47 pm EDT

OnApril 2008 I have been entrapped by the Disney Movie Club advertisement (http://www.squidoo.com/disney-movie-club).
Mentioned advertisement promised:
"How to get 4 Disney movies for $1.99 each at the Disney Movie Club"
Joint the Disney Movie Club...
and get latest Disney movie releases at Bargain Prices.
Having the latest movies delivered to your home is easy. Just sign up, select the 4 movies you'd like to receive for the introductory offer and you're set. From then on, you will receive the latest releases at deeply discounted prices, which means it's a lot better than buying these from the stores or elsewhere. Plus, you won't find as complete a selected of Disney Movies and DVDs anywhere else".
Walt Disney is very reputable company, so I bought it.
But unfortunately it was a hundred per cent FALSEHOOD!
In fact as per club "Terms and Conditions" (http://disney.videos.go.com/General/Acquisition/SignUp/Terms),
The Disney Movie Club begun to force me to:
" As a Disney Movie Club member, all you need to do is buy 5 movies at regular Club prices in the next 24 months (starting at $19.95 per DVD), plus shipping and processing of $3.95 for the first title in each order, and $1.00 for each additional title in that same order. You may cancel your membership at any time after purchasing the 5 movies. buy 5 DVDs for Regular Club Cost: starting at $19.95".
In addition, according to club Terms and Conditions:
"You agree to fulfill your purchase commitment within 24 months of sign-up. If you are unable to meet your commitment within your commitment period, your credit card may be charged for the value of the 4 reduced-priced titles you have received. This amount is dependent upon your initial sign up offer and the format of your introductory movies".
In other words the true minimal price of the transaction is equal to regular price of 4 DVDs (starting at $19.95 each) plus shipping ($3.99 +$1+$1+$1), plus Applicable sales tax to orders shipped to California and Wisconsin.
Which means that the true minimal value of the transaction is $79.80 + $7.99 = $87.79 instead of $1.99 x 4 = $7.96.
Thereby each consumer of the Disney Movie Club has been defrauded to the minimal amount of $79.80 - $7.99 = $71.81!

ComplaintsBoard
V
3:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Disney Movie Club they are money hungry

Disney movie club a big scam they are money hungry. No matter what don't fall for the movie club you will get billed for movies you never ordered and very poor customer service they give you the run around. Nothing nice to say about dmc. Movie club is a con. Taking peoples hard earned money! They are liars. You can't get no one to talk to. I asked them to cancel my account 6 times they never did. So I was very pissed when I got the bill for movies I never ordered and sent back.

Read full review of Disney Movie Club and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
B
B
BigJason
Decatur, US
Aug 12, 2010 10:05 am EDT

The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!

A
A
1808864
Oshkosh, US
Mar 04, 2009 9:13 pm EST

You probably did not read the terms when you had signed up. Disney is a very reputable company so why would they try to scam people. You keep getting movies you didn't order because you didn't respond to their feature titles every month like you agreed to. You sound very rude, so how would any company give you good customer service. If you can't even read their terms and conditions, then you shouldn't be signing up for memberships.

Z
Z
zx
,
Oct 06, 2008 1:48 pm EDT

I found out that you have to pay for about two years of membership before you can cancel. And they also bumped me up to some platinum or gold membership which was over $100 per month. we were getting 5 new movies every week!

I had to pay a lawyer about $5000 to get out of the membership plus pay over $2000 to ship the crates of movies back...

ComplaintsBoard
K
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Disney Movie Club - order history had been abreviated by two movies!

Last winter I joined The Disney Movie Club in order to get movies for my granddaughter. I ordered the Three discount movies as well as the half price and the additional. I was told that I had four movies left to buy. I purchased at this time: The Aristocats The Incredibles Monsters Inc. Alice in Wonderland Goofy Movie After several months I then ordered...

Read full review of Disney Movie Club and 21 comments

Disney Movie Club Customer Reviews Overview

Disney Movie Club is a popular subscription service that offers a wide range of Disney movies and merchandise to its members. The service has received overwhelmingly positive reviews from customers who appreciate the convenience and value it provides.

One of the biggest advantages of Disney Movie Club is its extensive selection of movies. Members can choose from a vast library of classic and contemporary Disney films, as well as Pixar, Marvel, and Star Wars titles. The service also offers exclusive merchandise and collectibles that are not available elsewhere.

Another major benefit of Disney Movie Club is its pricing. Members can purchase movies at discounted prices, and the more they buy, the more they save. The service also offers special promotions and deals throughout the year, making it an affordable way to build a Disney movie collection.

Customers have also praised Disney Movie Club for its customer service. The company is known for its responsive and helpful support team, who are available to assist with any questions or concerns. Members can easily manage their accounts online, and the service offers flexible options for pausing or canceling subscriptions.

Overall, Disney Movie Club is a highly recommended service for Disney fans and movie lovers alike. With its extensive selection, affordable pricing, and excellent customer service, it's no wonder that so many customers have given it glowing reviews.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Disney Movie Club customer service

Website

disneymovieclub.go.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Disney Movie Club?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Disney Movie Club Customer Service. Initial Disney Movie Club complaints should be directed to their team directly. You can find contact details for Disney Movie Club above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Disney Movie Club. Discuss the issues you have had with Disney Movie Club and work with their customer service team to find a resolution.