Diamond Resorts International — sampler membership scam
Purchased this $4, 000 sampler points package. Was told that we had a month to check out and if we didn't use it, there would be no cost. Well, they have you sign up for a Barclays credit card and then billed the full amount in 10 days.
We were kept at presentation for long time and at end decided that with no money leaving our hands, we could go online and check this out. They had us sign on an ipad - and then was given the printed documents as we were leaving the building. Which I assumed would be information on how to access. NO - nothing.
We never received 1 piece of information on How to use this and it has been 2 months. Did finally get an email with a 'Welcome, how lucky you are... about 2 months after this nightmare started.
When we got back from vacation and looked at documents, it was nothing that we signed, even though our initials were on it (via the ipad). Called and tried to cancel - no one called back.
Called again and was given a main number to call, they said - " it was after the 10 day grace period' - even though that is NOT what we were told.
Put a dispute in with the credit card company & they checked out and said they could only go on 'Written' Documents...no credit given!
This is obviously a bait and switch...the document we signed, was not the one that was printed. If we had known half of the conditions, we would not have done this.
When I called the company back AGAIN, the girl told me that they are no longer offering this to non-members, because of problems, Well YEAH,
They will tell you anything to get you to purchase. FRUSTRATED
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