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Diamond Resorts International Complaints & Reviews

Diamond Resorts International / timeshare

Upset timeshare owner15 on Jul 12, 2018

Blatantly lied about agreement and purchase of points on a new loan when my husband and I already had exsiting loan that was suppose to be wrapped. When called to complain hospitality management could not do anything to help me and basically told me that I am stuck. The representative told...

Diamond Resorts International / customer service

TracyD769 on Jun 12, 2018

Their customer service is very poor. We initially felt very deceived/mislead when we went to book the package, but we final got that worked out after having to talk to a supervisor last July. Recently we called to make a change to our dates which they do for a $50 charge. We initially spoke to...

Diamond Resorts International / timeshare... crooks... pressure sales

piruete17 on Jun 5, 2018

In September 2017 we went to Cancun Resort, Las Vegas to celebrate our anniversary and my birthday. Immediately we were "bribed" to attend what was called an "update" meeting. My husband and I were Monarch Resort Timeshare owners. Once in our "update" the sales reps told us that Monarch...

Diamond Resorts International / 20,000 sampler deceptive. points are useless. lied to

singlemomscammed on May 22, 2018

I reserved 1 day staycation at the Scottsdale Villa Mirage in and attempt to get some much needed down-time with my children and boyfriend. They invited us to breakfast which we paid for. Check out was at 10 and breakfast was at 8:30. We wanted a chance to go to the pool. As they agreed to...

Diamond Resorts International / timeshare

sassy1445 on May 16, 2018

The timeshare presentation and the sales pitch was false and misleading. They promised a unit and then when I went to stay there they claimed I was entitled to a unit that faced the street. This was supposed to be an upgrade from an ocean front view unit. I attended the presentation and...

The Ridge on Sedona Golf Resort / allow room switch stayed 5/4 5/7

Claire Grayson on May 16, 2018

My stay was so bad . They allowed me to switch rooms with my sister because she had a 1st floor and my foot was in a boot . Then they did not realize my sister was only staying 2 days and my stay was 3 . I was at the Grand Canon and I got a call from my sister that she was checking out and...

Diamond Resorts International / interval international exchange

Gerald Poissant on May 11, 2018

Re: Membership # 21-116571 Gerald R. Poissant and Susan B. Cope On or about February 15, 2018 we submitted a search request through Interval International for a unit in the Kona Coast Resort during a certain period of time. On April 17, 2018 we received a confirmation from Interval International...

Diamond Resorts International / timeshare scammers

Rebecca Ransom on May 11, 2018

We attended this presentation without the intention of buying anything. They completely misled us. What was supposed to have been 1.5 hour presentation, turned out to be a full day out of our vacation. They made it seem that it would be so cheap to get into a timeshare. They showed us a...

Diamond Resorts International / my entitled vacation

rrcar on Apr 10, 2018

My complaint is being denied my right to vacation time. I inherited this property in 2015. As it is my responsibility to pay the fees I did. At that time I had to fight for my points was given 3500 bill was paid. Later 2016 called requesting my rollover they couldn't find me. So I updated...

Diamond Resorts International / timeshare/ sampler package

Erin28 on Apr 3, 2018

On Sunday March 25th, 2018 we entered the Circus Circus Hotel and were greeted by a Diamond Resorts International representative. He ushered us to the desk and another representative talked us into attending a 120 minutes time share presentation. For this we had to put down a $40 deposit...

Diamond Resorts International / membership fraud

Leonid Bragarnik on Feb 24, 2018

In August 2017 I was notified of my membership suspension even I have proof from my bank my dues was paid on time. After I contacted reservation desk agent told me my membership was canceled two years ago. I try to reach supervisor or manager without any success for over a year and every...

Diamond Resorts International / diamond resorts international

Blondell on Feb 16, 2018

I have some concerns with my timeshare. I went to a promotion in November 2016, I was pressured into buying a higher priced timeshare than I already had. Than in December 2017, I took one of the vacations with my points. I was only on a 4 day vacation and the sales people wasted a half a...

Diamond Resorts / luxury sampler

Joyce Gatson on Jan 16, 2018

I am unable to book cruises or luxury hotels because I have to do it through diamond resorts website and we are locked out of being able to use it for some unknown reason. I have been trying for the last two months to get the issue resolved. I can't get past a supervisor and the supervisor...

Diamond Resorts / mark kreciak - lake taho vacation resort

Teresa Chavez on Jan 13, 2018

My husband and I went to find out the changes based on the new management and were horrified when Mr. Kreciak informed us we were not Platinum owners. I told him there must be a mistake and he insisted that he was not. He also said that whatever happens in Vegas has nothing to do with him...

Diamond Resorts / liki tiki village in orlando florida

Haynes Davis on Jan 4, 2018

My name is Haynes Davis and I am currently a Diamond Resort owner. I recently stayed at the Liki Tiki Village in Orlando Florida 12/26/2017 through 1/1/2018 along with my Family. We also reserved a room for two friends. I am very disgusted in the resort. When we checked in after a long 16...

Diamond Resorts International / sampler package

camp73 on Nov 29, 2017

07/2017 I am a member since many years enjoying resorts with diamond resorts, with very good impression, so far no complains at all and we have to recognize this part of the business, which is very well established. we decide to buy a sampler package as a next step 11/29/2017 So, for the new...

Diamond Resorts / unethical behaviour high pressure sale

Wayne Dengler on Nov 16, 2017

Was in Alas Vegas 10/23-10/27. We were swarmed by people as soon as we entered our hotel the Stratosphere to visit a vacation opportunity. We went to the Polo on Tuesday at 1130 and we given a talk on buying vacation time [time share never mentioned til contract] . we were actual getting...

Diamond Resorts International / sampler package

valerie rich on Oct 29, 2017

We have now completed our two year stint with DRI and I am back to report on our overall experience. We do not recommend the Sampler package because there were numerous communication problems with the staff and it is not a good value. We also learned from several staff members that they...

[Resolved] Diamond Resorts / no refund given during hurricane irma

Zainab Abdul-karim on Sep 16, 2017

I booked a trip through Expedia to stay at Orbit One Vacation Villas in Kissimmee, Orlando, FL with my two small children and husband from September 6th-September 13th. We booked this hotel because our home in Miami experienced a mandatory evacuation due to us living in a flood zone. We...

Diamond Resorts / general

Michael Dawson on Sep 10, 2017

I am a member of Diamond Resorts. I live in England, UK. When I looked online to book a holiday in Spain, I found the same timeshare places cheaper than Diamond. The price is based purely on the cost I paid on my Annual Maintenance Fee. Some alternative companies offered places where...