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Terrible company they do not hire professionals. They hire people who do not clean up properly nor do they respect nearby neighbors yards or property. On top of this, we had them do our home about 9 years ago or so and when they did, they caused damage to our siding and rails on porch and deck. This was thousands of dollars worth of damage. They sent some contractor to repair the damage and he wasn't that great either. Our neighbors also had their roof done and also received damage on there house. They most recently used them again, well this time they had trash all over my yard and even killed my grass on my yard. I was told by someone from DHI that they would use a magnet to pick up any nails that was leftover including on my yard. That was not the case. I used mine and found a bunch. This company is the most unprofessional company I have ever seen for roofing. They lie and deceive.
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It sounds like you’ve given this company more than one chance, and that’s what makes your review stand out. Property damage, poor cleanup, and the same issues happening again would frustrate anyone. Thanks for taking the time to document the details - it gives other homeowners something concrete to consider before making such a big investment. If you still have photos or repair records, they may be worth keeping in case you ever decide to pursue reimbursement.