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CB Online Shopping DHGate.com Complaints #162-181
DHGate.com

DHGate.com review: I ordered a coat on december 25 and haven't heard anything or received anything, it was a xxxlarge

L
Author of the review
11:44 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I ordered a coat on December 25 and haven't heard from you and haven't received any information on this, it was a xxxlarge and you took my money of 42.25 out of my credit card, is the coat being shipped or is my money being refunded? Please help, my phone number is [protected] and email is [protected]@gmail.com. Thank you for any help you can give me

DHGate.com response
Jan 16, 2019 12:15 am UTC
DHGate.com customer support contacts
Phone numbers

+1 (213) 797-2133

+86 108 225 7676

Address

8F Building A, U-Center, ?28 Chengfu Road, Haidian District, Beijing, 100083, CN

Website

www.dhgate.com

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Hi Lisa,

We checked your email but this is not registered on our system. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following:

1. First 6 and Last 4 digits of the card used
2. Transaction Amount
3. Transaction Date
4. Card holder's Name
5. Screenshot of charge from DHgate

Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com
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  1. DHGate.com Contacts

  2. DHGate.com phone numbers
    +1 (213) 797-2133
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    United States
    +86 108 225 7676
    Click up if you have successfully reached DHGate.com by calling +86 108 225 7676 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +86 108 225 7676 phone number Click down if you have unsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number 10 10 users reported that they have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number
    China
  3. DHGate.com emails
  4. DHGate.com address
    8F Building A, U-Center, ?28 Chengfu Road, Haidian District, Beijing, 100083, China
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  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 30, 2026
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