DHGate.com reviews and complaints 1
View all 403 complaints
Replied
DHGate.com - I ordered a coat on december 25 and haven't heard anything or received anything, it was a xxxlarge
I ordered a coat on December 25 and haven't heard from you and haven't received any information on this, it was a xxxlarge and you took my money of 42.25 out of my credit card, is the coat being shipped or is my money being refunded? Please help, my phone number is [protected] and email is [protected]@gmail.com. Thank you for any help you can give me
The complaint has been investigated and resolved to the customer's satisfaction.
We checked your email but this is not registered on our system. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have not received an order number, please provide us the following:
1. First 6 and Last 4 digits of the card used
2. Transaction Amount
3. Transaction Date
4. Card holder's Name
5. Screenshot of charge from DHgate
Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Latest DHGate.com Reviews
My account was suspended for no reason Refund Wrong footballers items Terrible service - Poorly designed products AccountGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!