DermitageFalse advertising

T
This review was posted by
a verified customer
Verified customer

I bought some skin care cream for my mother from this company. They advertise FREE trial @ $6.95. I ordered it on my visa card and had it sent to Mom's house. Later I find that Dermitage has taken $69.95 from my credit card account for this FREE trial. Then they take $73.92 from my account 30 days later and $73.92 from my account again 30 days after that. There is nothing FREE about their FREE trial. They have taken money from my Credit Card account on 3 occasions without authorization. How can I get my money back from these thieves?

Responses

  • Da
    daryl Diekman Nov 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I order a free sample of this product. They keep sending me products each month and the sales slip to cancel. They keep charging my credit card. Can some one help me find a number to stop this? Advise smb!

    0 Votes
  • De
    Deborah R Nov 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Dermitage doesn't mention the $9.95 restocking fee or $19.65 restocking fee if unopened packaging. However, if you go to the site, you will find at the very bottom of their web page in super small print a button for terms and conditions. Normally, this is not the standard way to inform a customer. They aren't acting in good faith. Plus, how is it free if you have to pay to return it. It's the same kind of return policy that some stores have when the policy is on the wall with print so small that you can't read it. Of course, none if it matters because the product does not do what it is supposed to. I saw zero results.

    0 Votes
  • An
    anon Dec 14, 2007

    I would suggest that you also take a look at the other posting on here, it has alot of info about triclear's parent company Syndero, and thier contact info along with thier other products Onlingo, Dermitage, Internet Career Kit, and whatever else they are hiding behind.

    I had a similar situation with this company and after threatening them with my local Attorney Generals office here in Florida, the BBB, and filing a chargeback with my bank they finally agreed to refund my money.

    I would suggest that you dont stop with the CSR's, demand a supervisor or manager and if they still wont help you demand to go higher. All the names are on the Syndero web site of thier Board of Directors along with the founders of the company Brad Klaus and the VP of Customer Service listed as Corri Tanner.

    In my dealings I was able to get a direct number to her which is [protected] and [protected]. I also found thier email addresses listed as [protected]@syndero.com and [protected]@syndero.com.

    Once I contacted Ms. Tanner she seemed willing to do anything to stop me from contacting the Board of Directors about the service (or lack there of) which I recevied from her department. She agreed to refund my account in full for 3 months worth of products and cancelled any further attempts to my card.

    I hope that this helps you! They cannot continue to get away with scamming peoples money!!!

    0 Votes
  • Ja
    Jason Patterson Dec 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This concerns my Bank of Commerce Visa Debit Card so my bank cannot do chargebacks or stop payments.

    I noticed the following on my November bank statement:

    11/06 SYN*INTERNET CAREERKIT -$1.97 888-, CA 11/06 4:55:08 7225

    I didn't know what this was for but since it was such a small amount, I felt it wasn't worth it to take the time to try to figure it out - lesson learned, TAKE THE TIME.

    Now on my December statement, I see this (note this is NOT the same company name as above):

    12/10/2007 ICAREER KIT EMAIL -$69.95 888-, CA 12/06 4:03:39 7225

    I have no idea what this thing is or how I got signed up for it, I have no login information for their site and have received no "product" or help or service or whatever else, I don't even recognize this address, so I definitely have been charged for something I have not received or used, and without my authorization.

    My bank gave me the number the company provided them from that charge, and surprise, it was no longer in service. As a shot in the dark, I went to the website internetcareerkit.com (which is also apparently icareerkit.com), which I have never been to.

    I e-mailed their support department and to their credit, within a day, got the following response:

    Dear Jason,

    Per your request, we have cancelled your Internet Career Kit account and you will not be billed further. It is our understanding that the order placed using your credit card was not placed by you, or that you do not remember placing the order.

    Before we proceed with our fraudulent activity reporting, can you please verify your billing address and last 4 digits of your credit card so we can research this situation?

    Also, please provide us with your primary telephone number and the best time to call you at this number.

    If you have any additional questions, please contact us by replying to this email or contacting our Customer Support Center.

    Regards,

    Internet Career Kit Support
    [protected]
    Monday-Friday 6:00am-5:30pm Pacific Time

    Now, according to other people's experiences with this company, found here:

    http://www.friendsinbusiness.com/board1/index.cgi/noframes/read/126055

    this company charges you $1.97 for an "ebay kit" of some kind that they SNAIL MAIL to you (so the $1.97 is shipping and handling) - I didn't sign up for, nor did I receive any kit of any sort and received no indication that an account had been created or was in a trial period or that I needed to cancel this account which I didn't know I had, or anything else.

    I didn't call them on the telephone to "sign up" for their kit, so they can resolve my issue without calling me on the telephone. I already don't like the way I received no lead-in emails indicating I was signed up for something and had no way to cancel this account I didn't know I had, so I'd much rather resolve this issue with e-mail so I have hard (digital) documented proof and printouts of cancellation numbers, so there is no "confusion" from now on.

    0 Votes
  • Cl
    clifford k. lonokapu Jan 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been unable to talk to anyone on their Consumer Care contact number (at
    [protected]) to cancel my subscription
    within the 14-day trial period (on the 4th of
    January). SUSPICIOUS?! Dam right!

    0 Votes
  • An
    Angelina Jan 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I understand the frustration that is caused when you are unable to contact us!

    We have Customer Support Specialists available Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30 Pacific Standard Time. [protected]

    We look forward to hearing from you soon to resolve any concerns you may have.

    Sincerely,
    Dermitage Customer Support

    0 Votes
  • Ma
    Marla Jan 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dermitage is a scam! I just called and they said if I dispute the charges, the credit card company won't credit my account. So much for a "free" trial!!! Obviously, one of the other posters is right - nothing is free!

    0 Votes
  • Be
    Beverly K Jan 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    Please email me at [protected]@gmail.com with any and all concerns. I am responsible for the Customer Experience at Dermitage and can assist you to find resolution for your issues.

    I look forward to hearing from you.

    Beverly K.

    0 Votes
  • Ch
    christine legrand Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I've called to cancel and e-mailed. They still send it and charge me. I have asked them to stop sending it,but they haven't.

    Very unhappy, Chris

    0 Votes
  • Ba
    Bara Karos Jan 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Have you tried calling their customer service? Their number is on www.dermitage.com. They were easy to deal with.

    0 Votes
  • Be
    Beverly K Feb 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello Chris,

    My name is Beverly and I am responsible for the Customer Care experience at Dermitage. Please give me a call and I will gladly assist you.

    [protected]

    Regards,

    Beverly K.

    0 Votes
  • Br
    Brittani Boser Feb 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I somehow got sent a package the first time and I had opened it and never used it, and then I got a bank statement saying they had charge me the 73 dollars and whatever odd cents. I never consented to the sending of this product nor to withdraw money from my account. The other week I received another package but I didn't open it and wrote return to sender on it. The postman took it and I received yet another bank statement saying that I was charged for the product and I want my money back because I didn't order it and I didn't open it and I'm starting to get really ###ing pissed off because both times this company withdrew money, they overdrafted my checking account.

    0 Votes
  • Sh
    Sharron Apr 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have the same problem right now - I called Dermitage and they said they will cancel my monthly shipments (they sent me a confirmation via e-mail). I frowarderd the e-mail to my credit card company and disputed the charges. They are a set of lying ###, they falsley advertised a free sample on their website it doesn't say anything about billing your credit card after 14 days - only if you click on the terms and conditions on the bottom left hand side of the screen (and how many of us actually read the terms and conditions on anything). This is bollocks! Total false advertising. They shouldn't be allowed to continue business.

    -1 Votes
  • Gr
    Greg Sterling Apr 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Charged me 69.95 without authorization! Beware all!

    0 Votes
  • Ge
    Genie Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have just now returned the "free trial" and have been charged $69.95. I was signing up for a free computer and got into pages after pages of advertising, had to purchase something, and decided I would spend the $5.95 to have a free 30-day trial. I did not like the product and felt it did nothing, so returned it yesterday, well within a 30 day free trial period.

    My bank will now attempt to dispute charges. I am furious. This is such a scam, and I will NEVER OPEN UP ANYTHING claiming I have "won" anything again.

    -1 Votes
  • Pt
    Ptown Gram-ME May 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered/received "trial" shipment. Within a few days, I called to stop sending as it made my skin itch. Customer Service rep was very nice/polite. I told her I didn't want to pay for return shipping. She offered it @ one-time fee of $26.95. I OKd it and figured that would be the end of it. NOT SO! I've now received my credit card statement w/ ANOTHER CHARGE of $29.95 + $2.55. This was NOT AUTHORIZED and I am NOT HAPPY to say the least! What gives?!!!

    0 Votes
  • Ka
    Kay Harris Jun 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never ordered this dermitage. I DO NOT WANT IT. Please do not send any more.

    0 Votes
  • Valerie Jun 29, 2008

    After applying for the company's free trial and contacting them that I was not interested in it, they went on to bill my debit account, without my permission $96.00. Beware all!

    0 Votes
  • An
    Anita Swett Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want them to stop sending products I don't want and to stop charging me for them every month. I hae tried repeatedly to have them stop the deliveries

    0 Votes
  • An
    Anita Swett Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company has been charging my credit card without my consent. They try to fabricate an explaination of an authomatic charge in the system. I have contacted them once again and was able to speak to a voice that identified herself as an assistant of costumers. She has assured me today, July 17 2008, that ALL charges will stop immediately. They should credit my credit card for the unauthorized charges, I doubt this will happen. This is a company with no clarity. I was tricked.

    0 Votes
  • An
    Anita Swett Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They have used a partial address to make the "deliveries" of this unwanted product> I don't know how they managed to do it. I've been getting unauthorized charges. They should give me satisfaction if they call themselves a serious company.

    0 Votes
  • Ab
    abdul Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    mr.chris you should stop to pay charge and if they demand then 914bago to cityzen advice breau

    0 Votes
  • Sh
    SHELLY FORD Aug 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I CALLED YOUR 1800 NUMBER TO CANCEL MY ACCOUNT AND WAS TOLD THAT I WOULD RECEIVE AN E MAIL IN TWO MINUTES ITS TWO DAYS LATER AND I STILL HAVENT RECEIVED THE E MAIL. CAN YOU VERIFY THAT MY ACCOUNT HAS BEEN CANCELED . THANK YOU

    0 Votes
  • Pa
    Pattie Berry Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered Dermitage (a 30 day supply) when I recieved it, I got a 60 day supply and a note saying I would be charged $89.95 . the ad on internet says one thing but when you recieve it, it is completely different. I have read the complaints on internet and they are horror stories. Dermitage says you can use all of product, but when you recieve it, it says to mail back. Dermitage is a fradulent company!

    0 Votes
  • Mi
    mike Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    call citi credit cards and ask about virtual accounts .next time pay with the city virtual account and you will not have problems again. I promise you never ever.

    0 Votes
  • Al
    Alhaji M Mahmud Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am all the way in the Gambia West Africa, and I want to buy some of your product may I have your full postal address where I could send you a bank draft to buy the products I wanted. You will send them by registered post as soon as possible. If you are happy with that I will give you my full postal address, so that we could do business.

    Many thanks

    best regards

    Alhaji M Mahmud

    0 Votes
  • Ja
    Janice Sep 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company should be investigated for fraudulent activities. I used my debit card to pay the $ 2.95 'two week trial'. WRONG move! My account has had two billings ripped out of it for a total of $ 142.00 for NOTHING...a product I RETURNED long ago because of the reaction my skin had to it!

    My bank says the only recourse I have is to stop my debit card! This is a two-way rip off for me!

    0 Votes
  • L
    L Sep 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The horrible awful ad on aol is so terrible I'm sickened every time I see it. I wouldn't dream of purchasing a product that advertises in this way.

    0 Votes
  • Ca
    Cassandra Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me!!! I returned a package that I never bought or wanted to begin with and now I have a charge for 90+ bucks on my credit card that I cant get back because they "lost" it. NEVER EVER buy anything from here and beware of their "free trial" ads posted all over the web. THIS IS A HUGE SCAM!!!

    0 Votes
  • Po
    Polly Johnston Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    BIGGEST RIP OFF !
    I warn everyone I know not to hit that damn FREE offer!

    All the above stories happened to me but it was over 100.00 !

    0 Votes
  • Me
    Medicllaw Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I returned the product unused 2 days after I received it. I have proof of delivery. The product was supposed to be returned by 9/22/08 in order not to be charged. They received it 9/11/08. To this day, I am still getting emails from them stating that if it is not returned by 9/22/08, I will be charged full prive for the product. I have ried to call them constantly and the phone just rings and no one ever answers. This company is a big fraud.

    0 Votes
  • Ro
    Rose Oct 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I returned their product in the alloted time but I keep getting emails that I will be charged $89.95 for my 'free sample' if they don't receive the package by Oct. 18. I mailed it on Sept.19, RMA # 26679.

    I have tried calling their number everyday and at different times but no one ever answers.

    Is there anything I can do?

    0 Votes
  • Ir
    Irene Gabriel Oct 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    There was an unauthorized charge made to my credit card. Following their instructions, I returned the product to the company within the period required. In spite of the return, they charged my carad with the full amount of the next shipment---which I never received.

    0 Votes
  • Th
    Theresia Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to git in touch with the company. No one answers the telephone number for customer contact. The product made my face look like I had a sty on both eyes. I returned the product and I wont no further products shipped to my home.

    0 Votes
  • Ju
    Judy Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DERMITAGE

    DO NOT ORDER ANY TRIAL PRODUCTS FROM THIS COMPANY ...unless you have lots of time, money, and like dealing with rude customer service people when requesting that they remove unauthorized charges from your credit card. Please read complaints before doing business with Demitage.

    0 Votes
  • Je
    Jessica Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I accepted and sent away fro a free sample of eye cream from Dermitage. Imagine my surprise when I was billed $169 for this 'FREE SAMPLE".

    You cannot reach them but something has to be done to stop them ripping off people.

    0 Votes
  • Ba
    Barbara J. McDonald Nov 03, 2008

    I had called Dermitage weeks ago about not wanting their sample product. They told me to use it a bit longer and they would extend my time until Nov. 2nd. I tried calling them on Saturday, Nov. 1st and they sent me an email and for me to return product. I received that yesterday. I have called many, many times and they do not answer. They have deducted $99.99 from my checking account. They have no right to do that. They had assured me they would not.
    Maybe we should all get together and bring about a Class Action Lawsuit against Dermitage. If you are in agreement, please contact me.
    Thank you.
    [protected]@aol.com

    0 Votes
  • El
    Elizabeth Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I sent for a sample and I received much more then a sample, I would like to cancel all future shipments and send back what I have gotten, I cannt seen to get info. in sending it back.

    0 Votes
  • Vi
    virgilio ronquillo Nov 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To whom it may concern,
    I have send back your free sample, obviously I 'm a man and does not need any cosmetics. Plesae do not send any of your products.
    villie

    0 Votes
  • Be
    Bettina DeMaggio Nov 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Got FAKE "FREE" sample 11/8 - 14-day free trial period is up 11/12 - when they will charge me $89.95 for the "FREE" sample. and continue charging me this amount monthly for something that I did not order. I called for a Return Authorization and tried to send an email (they don't accept them) I sent in a coupon for a "FREE" sample - they turned it into an ORDER for a monthly shipment at a cost of $89.95+ No way can I afford this - I am an elder lady (82) living on SS and a small pension. I guess I'll continue with my once-a-day olive oil schmear - which fits into my limited budget. Have not opened the product - will wait for the RMA and in the meantime I've notified Mastercard not to accept further charges from Dermitage and/or Syndero.

    0 Votes

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