Dental Works review: no show

I use DentalWorks for my families dental and orthodontist needs. The orthodontist we see is only in on Thursdays. My daughter had an appointment on Thursday at 11 am she showed up to the appointment and was told there was no appointment scheduled for her and that the orthodontist was not in so they rescheduled her for the following week. I myself was scheduled for Saturday for a cleaning and exam which happened to fall on a holiday (New Years Eve) I was the first appointment of the day 10 am the DentalWorks is located inside the Sears store so I went in and sat down and all the lights were off and no one was there. I thought maybe everyone was running late so I sat around for almost an hour no one ever showed up to work. I never received any phone calls canceling either one of these appointments and have both of the appointment cards that they gave to me as a reminder. I feel that this is very bad business and very unprofessional. It was a huge burden for me and my family and had I not shown up to either appointment without 24 hour advance canceling notice I would have been charged a no show fee. Will never return to this dentist.