Cycle Parts Nation
reviews and complaints

I received an email stating that my parts had shipped. They didn't show and when i called I received nothing but excuses. Now the fight to get my money back!

Horrible company.! I was scammed out of money, I ordered parts that never showed up, I tried for over a week to reach them and could not get anyone to fix this problem. Does anyone know how to get my money back from them..?

Sold a discontinued item. Had trouble contacting the company. Finally got someone and they said they would refund money. No refund sent. Had to dispute charge through my credit card. I'll read reviews before I ever buy from an independent company online next time.

Ordered a part from them on 5/4 that they said would arrive in a week. Never showed up. So I called and they said another week. Never showed up. Called several times this week and they don't answer phones - or emails - so I filed a dispute with the credit card to get my money back.

Worse online ordering experience ever. Will take your money when order is placed but that's it--no delivery and you cannot get anyone to respond at this company. Some would call it fraud. Take a look at Google reviews of this company; all the negative reviews are valid. I will never order ANYTHING from them again and would urge others to do the same.

I ordered parts from them on line and got an order #*** but that's all I 'be got. Today is 6/6 and I ordered the parts 05/13, no confirmation or acknowledgement or ship date. Can't even get anyone on the phone to talk to you just on hold for hours. They took my money and I have nothing. Want to know what I can do these people are sorry! Shouldn't even be allowed to do business in your state

I have recently made an order on 5/30. After placing the order it said there was a problem submitting my order but the money was immediately taken out of my account. I have received no shipping information on my parts. I have emailed them and texted them about my issue and no response, I have also called 3 times and waited 40 minutes at one time and never spoke to anyone. I would like a full refund of my money ASAP.

I have been waiting 3 weeks for parts I was told were in stock and would be to me in 3 to 5 business days. I have called a number of times and always end up on hold no less than 30 minutes. This company is trash. I would order parts from wish.com before I would ever order anything from this trash website again. Is it possible to give negative stars? -5 stars. I really hope you go outta business and have to close your doors.

We ordered a crank for a motor. Was given an estimated delivery date of 5/5- 5/12. This deadline was critical to us. When the part was late we called a couple times before 5/17 and was told it had been delayed and hadn't shipped yet. On May 17th we spoke with Rory Short, shipping manager, and explained our situation. Rory took time to overnight the part to us and it arrived on 5/18, in time for us to meet our deadline.

Thanks Rory - Great Service!

Horrible business. Poor customer service. Ordered parts for my lawn mower, 3 weeks later still waiting on my order. 1 part of my order been at usps for over a week now. Finally spoke to a person and said my order would be overnighted, got a tracking# for usps and not my full order as promised. Called backed and asked why I was lied to, guy said he does not look at it as I was lied to. Horrible business, absolute nightmare trying to get my order. DO NOT USE THIS COMPANY!

I had placed an order via Amazon, which I had decided to change the item for a different one. I contacted Amazon, they couldn't do anything for me. However, I contacted Cycle Parts Nation after Amazon's Customer Service could not help me, and Connor from CPN answered my phone call, and he did a very professional job, that not only searched for my item already shipped, but he handled the exchange for the item I really EM wanted, but he also took his time to call me back and make sure I could get it within the time scheduled. Thank you, Connor, for your dedication and great Customer Service.

If I could leave 0 stars, I would. My husband ordered 1 simple part towards the end of April/1st of May. The email he was sent stated that the ETA would be 5/7-5/17 & he would be getting a tracking number "soon". I called 2x last week & was told different stories both times about when his part would be shipped. On said it would be going out in 2 days & the other said it would go out "no later than Tuesday, the 18th." Here it is, 5/20 & still no part or even a tracking number for the order. I have tried texting the number they tell you to & it says it's a landline. Why say text us at this number if it isn't even a cell? I am now on my 3rd call to them today b/c the 1st to times I tried to call them, I was hung up on after 30 minutes. I am getting highly irritated with this company.

Had a great conversation on the phone with someone in the parts department. I had had rotten luck with *** (never buy from them) and a friend recommended Cycle Parts Nation so I gave them a ring. The person I spoke to seemed kinda over it, so to speak, for the day but was very helpful and cordial. They were able to determine that they did not have the part in stock that I needed and then proceeded to look up two other places that did have the part in stock and provided their phone numbers, without me even asking. Once I had the numbers and names written down that I needed, the person helping me said I could call back and ask for them if the other two places didn't work out and they could find some more dealers for me to try.

I'll end this by saying that I don't feel that companies like this one do very well over email when it comes to customer service. The most sure-fire way to get efficient service is to call over the phone BEFORE you order, in my experience.

Cheers

P.S.
This was an experience I had with the Honda division. I understand that there are different subsections of Cycle Parts Nation according to manufacturer (I think).

I bought a roll cage and a roof for my RZR almost 2 months ago and never received it. On My 4th 2020, I purchased a roll cage and a roof for my 2020 Polaris RZR. I still have not received it. When I call to inquire about it, I usually sit on hold for near one hour. Then I am always told by the customer service agent that it is shipping that day or tomorrow. It never ships and they only tell me what I want to here. I just want my money back at this point in the amount of $1496.13. I read the reviews online for this business and should have done so before giving them money. There are dozens of stories just the same as mine. My order # is ***. I have tried all week to call and after sitting on hold for nearly a hour it goes to voice mail or they just hang up the phone. Please let me know what we can do to resolve this. Thank you

They are making promises on product they obviously dont have tangibly in stock and taking money for products they cant deliver. i ordered a *** box for my sons four wheeler on may 11, said it would not arrive until the 19-29 because of shipping times. it is now june 3rd and still has not shipped. you cant get ahold of any one through the email request and the phone number will leave you on hold for 20 min and then hang up on you. avoid them like the plague. i am going to find every where they are listed on google and let people know this is a horrible company to do business with! if they had the product on hand and could keep their shipping word then it wouldnt be so bad to wait for 3 weeks. but they have no way to contact them, sometimes you will call in 3 or 4 times for the 45 minute wait and then it will disconnect you and you have to wait on hold again.

I ordered a part that I never received. It was charged to my credit card on 4/22. They have never responded to phone calls or email. I ordered a motorcycle valve reed on 4/20 for $108.62. It was charged to my *** credit card. The latest delivery date was 5/8. The reference number was ***. I never received the part. When I called I was put on hold for 30-45 minutes and then transferred to voicemail. This happened every time and no message was ever answered. My emails were not returned. This is not a complaint about poor service. This is theft. The business is: Cycle Parts Nation 5001 Park Circle Drive Kalamazoo, MI [protected] If you go to their website there are reviews describing my complaint. I am not the only one with this problem. This is not an online scam. They are a brick and mortar business that you can contact. Please inform me of the action you are taking and the result.

-Ordered merchandise on 9/15, was given an order confirmation stating the order would arrive 9/21-9/27 -Emailed asking if I would receive a tracking number when item shipped, got no response -Attempted to call multiple times between 9/15 and 9/21. Was always on hold for 25-40 minutes with an automated message saying they were busy assisting other customers, then it would go to a voice-mail message asking me to leave my info and promising a call back. They never called back. -Made contact on 9/21 via a text message chat service on their web page and was told that I would receive my order by 9/27 but that it was still "in process" -Made contact on the morning of 9/27 and was told that they would ship the merchandise and provide me with a tracking number that afternoon. Attempted to contact that afternoon but got no response, and was never provided a tracking number. -They have now blatantly lied to me about my order twice.

Ordered part on 8/1.Immediately received confirmation and money pulled from account.On 8-6 I called(spent at least 1 hour on hold over several attempts)to get a tracking number.I was told they once they received the part and shipped they would provide a tracking #.I explained that i purchased from them so why would they need to receive?I was unable to get any info other than they expected it in the next 2-3 days.On 8-12 I called 4 times while being on hold for at least 15 min/ call. . I was told that the part was there and that she would expedite shipping since i had been waiting.I never received any tracking and called back on 8-17, this time only took about 30 min worth of calls to get through.Once i provided the ref # the man told me they had part and it was shipping today.I told him that i was told last Thursday that they had the part and would expedite and asked did they not have it on that day? He stated they did have it but were backed up in shipping.

I placed an order for parts on 03/29 with this company. I noticed that they immediately billed my credit card when I placed my order. After 10 days and receiving no further updates on my order; I tried to contact this company via both email and phone to inquire about the status of my order. I received no response to my inquiries. Consequently, I emailed them and told them to cancel my order. The following day, I received an generic email telling me that they were processing my order. I emailed them once again (that same day) and told them to cancel my order due to their lack of communications. I informed them that I did not want to deal with them and would return any items shipped. Once again, I received no response. Days later, two packages from them appeared in my mailbox. I marked both parcels as refused and had them returned. I expect a complete refund on my credit card. Any reputable business should be able to respond to customer inquiries in a timely manner.

I ordered a set of dual saddlebags from indianpartsnation, Item # ***-01 description: k-saddlebag,***.blk for a 2018 Indian scout bobber, was told I would receive the item between Mar. 30 - Apr. 4. I received a single saddlebag which was the the wrong one, Item #***-01 discription: saddlebag black, I did contact customer support and they advised me that they would send me a return label for the wrong one shipped and would send the correct saddlebags ordered. I have recently attempted to contact customer support about 4 times and after speaking with them saying they would send me the correct saddlebags but after I mention anything about getting the wrong one they hang up on me. After going back to the website and looking at the saddlebags I found out that they have crossed out the wrong item# on the single saddlebag and replaced it with the dual saddlebag item#. I paid $315.67 for the wrong item I would like to have the correct saddlebags or my money refunded.

On 05/01 I ordered a starter for a mower I was repairing. Order Reference Number: ***. My card was charged the same day. The email said that they would ship out on 5/11/21. On 5/15, I contacted them via email to ask when the part would ship, just to make sure the timeline was still good. I never received a reply. On 5/17 I did not receive a ship notice or tracking. I waited until 0/19 then started calling them. I had probably a 12 calls to them, with +20 minut) wait times, and never connected until the morning of 5/24. I spoke to a young lady in parts who informed me that *** had again backordered the parts and they did not receive them on the 15th. She informed me that they were likely backordered until the end of June. I let her know that I could not wait that long, and would like to cancel my order. She said absolutely no problem. They never credited me, I called many more times and then on 5/19 the part shows up, they still won't answer me.

Placed an order on 6/5 due to lack of part availability local to me. I found local parts on 6/7 and have attempted to call a handful of times and email the order inquiry address - Received a automated response that states "This email address is used for automated responses... Please text or call us at (***) *** and someone will assist you ASAP." I am trying to see what the cancelation or refund policy is, and I have yet to have any order updates. Called the number back, it would not send as a text message stating it was an invalid number, and got the same automatic voice stating there was a 4 minute waiting time with 16 people ahead of me. I received this same statement the other times I had called in as well, 4 minutes and 16 people ahead of me. Very suspicious that its always the same wait time and same number of callers. I think the whole website is a hoax, and there are no real people to talk to. I will refuse the package and expect to get a refund or call back.

I purchased multiple items from Cycle Parts Nation, *** and paid a total of $208.06. Order number #*** I received all of the items except for the most expensive part on the list which was: SWITCH ASSY, HANDLE, R Options: Includes Item(s) 2 Old Sku: *** Item #*** Invoiced for $150.35 According to the business, this item was back ordered. So I decided to just have that part returned/refunded. I called and texted the number they supplied (***), and spoke to the "parts manager" Justin on at least 2 occasions telling him I would like to cancel the backordered part. He told me both times that it would be possible and that he would send me an email to confirm. These multiple conversations occurred over the course of 2 months and I have yet to receive an email confirming my return. I don't understand why Justin has yet to file this return. He has been misleading and deceitful. As of today, I have yet to receive any email to confirm what he said.

I placed an order back in June . This order remains incomplete and they are doing nothing but making empty promises to correct. I placed an order back in June . This order remains incomplete and they are doing nothing but making empty promises to correct. They have taken my money without hesitation however; have not delivered fully on the order placed nor have made any attempt to communicate with me on the outstanding order. You cannot reach them by phone nor will they answer any emails. I have gone so far as to call random extensions in their businesses in attempts to get to someone and when I do it's empty promises. They also operate un the name Ziggler Motorsports. It's frankly not about the 200 or so I'm out now as much as it's the fact that I read where this has happened to many other consumers. I either want the money returned for the two remaining items on this order or the parts...I prefer the parts. This is a last ditch effort to get someone to talk to me and sort this out ASAP. If not, i will call the MI State AG's office and file a consumer complaint. I'm happy to provide invoice, documentation of what few emails I have. I didn't receive the center cover nor the lid hatch on order

I placed an on-line order. My credit card was charged, but the order has not arrived, and all my attempts to contact the seller have failed. On May 19, 20 or 21, I placed an order using the internet with Cycle Parts Nation for a fuel filter for a *** generator (order number ***). In response, I learned I would get a confirmation email, which has not arrived. During the order process, I also learned there may be some delay because of covid-19. On May 21, my credit card was charged $24.21 for the part plus shipping. On May 27, I placed a call to the company, but hung up after being on hold for 25 minutes and then wrote to the company (via a "Contact Us" link on their web page), but got no reply. On May 29, I followed the same sequence (except the phone call got a busy signal), with no reply. Today (June 1) I again wrote via the web page cancelling the order and asking for a refund on my credit card. I also said I planned to file a complaint with the Complaintsboard.com. I am attaching a copy of the screen-shot showing the internet response to my order. While the response indicates an estimated delivery of 5/27-6//10, I am particularly concerned that I was charged for the sale 10 days ago, but have been unable to get any response from the seller.

Have not received parts ordered in early June and no communication as to timing. Asked to get refund and the company will not comply. Ordered (5) parts for our scooter June 11 totaling over $300 on credit card. Delivery promise date early July at the latest. Received one $1.95 part on July 10. Requested info on balance of order... no information available from the company. When calling Customer service number usually cannot get through or wait 30-40 minutes for a representative. They kept telling me order will be shipped "any day now". Now their phone lines have been shut down so no way to communicate with them. When you email their customer service for an update - no response. So I email and texted them July 23 asking for a cancellation of my order and a full refund (I ship back the one small part). They said they would do this and submit my refund by Friday, July 24. Did not happen so I asked again. They stated I would receive refund Monday, July 27... did not happen. I asked again this morning (July 28)... waiting for response. Three promises and no parts, no status and no refund as requested. I have no recourse with this company. They have had my $302.13 since June 11 and I have (1) no parts that I ordered, nor (2) no refund as requested and promised by them on July 23.

Two orders placed have partially shipped. I have made numerous attempts to resolve and get the orders completed. I placed two orders with Cycle Nation. One on 5/22 order #*** and another on 6/01 order #***. I have received items from both orders, but neither order is complete. I have called numerous times and after being on hold 20-30 minutes each time I have been hung up on 3 times. I did actually speak to someone twice. The ladies that connected my calls were very helpful, and very eager to resolve the matter (which I appreciated) and both told me on each occasion the order would ship out that day. Nothing has been shipped and this has been about 3 weeks since the last communication. I have sent numerous emails and have not received a single response (ever). I have sent a text (which the website directs you to do) and received no response. I understand the impact Covid has had on businesses, but the lack of communication has become unacceptable. I am not one to make noise. I operate a service/retail business myself and understand complications arise. I could not stay in business with the practices displayed by Cycle Parts Nation. My customers would not be as accommodating as I have been. I would like to have a resolution to this and have these orders completed asap. Thank you for your prompt attention.

I made a purchase online from cyclepartsnation.com on 5/19, a portion was shipped on 7/7, and I am still waiting for the rest. On 5/19 I placed an order (reference #***) for ATV parts from cyclepartsnation.com for a complete exhaust (item #09-1323), exhaust gaskets (item #16-6061), and two tires (item #532045) with an estimated delivery date of 5/27 - 6/8 for a total cost of $730.34, which was paid by debit card. On 7/2 I contacted them via email and their website directly. I received an automated text reply from the website the same day claiming COVID-19 was the cause of delay in their shipping. On 7/7 I received an email with an attached invoice from them saying part #16-6061 had been shipped with USPS tracking #***. On 7/23 I sent another email asking about the status of my order, and on 7/23 received a reply stating they would ship my order once part #09-1323 came in from the warehouse. On 9/3 I sent another email stating how long my order has been pending and, as of today, I have not received a reply. Today (9/9) I sent them another email expressing my intention to file a complaint with the Michigan Attorney General and, if necessary, take them to small claims court. I also stated I was willing to accept either a refund of the balance of my order, or prompt notice of shipment of parts.

Waiting on a refund and order was placed in Sept. 2019. I placed an order for several four wheeler parts and a fuel tank on 9/15. This is the ORDER #***. I was immediately charged $747.95 and it took several weeks to receive everything except the fuel tank for $344.37. I wasn't notified that the tank was on back order so I called and was told it was on global back order. I decided since I wasn't in a rush to wait and see how long the back order would take. I called monthly about the status of the back order. I was told several times I could get a refund if I was tired of waiting. After a few months I decided to get the refund and then attempted to contact them from about March-July I finally reached someone and asked for a refund. I was told no problem and it would take about 2 weeks to receive. I then told them that the card I used to pay since expired and was told that wouldn't be a problem issuing the refund. Several weeks later after still not receiving the refund I tried calling them again and no one ever answered or returned my messages. Subsequently I found out they were no longer accepting phone calls and were only accepting emails. On 7/22 I emailed them without success. My wife also emailed them and requested a refund and the response she got was "We are unfortunately pending receiving in the below item. Once we have received this item in we can get it shipped right out to you and you will receive tracking information to your email.". Needless to say I am very frustrated and would like my refund. I tried emailing them again tonight and the email did not go through.