CustomizationDepot’s earns a 1.0-star rating from 1 reviews and 0 complaints, showing that the majority of customers are dissatisfied with personalized products.
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Do not do business with this company!
Ordered three custom hockey jerseys after several telephone conversations and email exchanges discussing in detail what I was looking for. We agreed on $600 for three custom embroidered jerseys. Took several months after a few promised that the jerseys would be sent. When received the jersey logos silk screened not embroidered, colors were all incorrect and one of the names was misspelled. The quality of the jerseys were grossly subpar. I contacted them to inform them of my dissatisfaction and ask for a refund. I was informed they don't offer refunds for custom jerseys even if they are incorrect. They offered to remake the jerseys according to the agreed to specifications. Never heard from them again. After many unanswered calls and emails I reported them to the BBB of Canada which contacted them with my complaint. They did not respond to the BBB so I am out almost $600 and no jerseys. This is a disreputable and dishonest company and should be prosecuted under the consumer protection laws of Canada and the US. Please do not do business with this company, they should be shut down.
Recommendation: Do not do business with this company. Complete fraudsters.
Is CustomizationDepot Legit?
CustomizationDepot earns a trustworthiness rating of 70%
Generally safe, but check closely before sharing details.
Customizationdepot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Customizationdepot.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
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CustomizationDepot Contacts
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CustomizationDepot phone numbers+1 (800) 435-2755+1 (800) 435-2755Click up if you have successfully reached CustomizationDepot by calling +1 (800) 435-2755 phone number 0 0 users reported that they have successfully reached CustomizationDepot by calling +1 (800) 435-2755 phone number Click down if you have unsuccessfully reached CustomizationDepot by calling +1 (800) 435-2755 phone number 0 0 users reported that they have UNsuccessfully reached CustomizationDepot by calling +1 (800) 435-2755 phone number
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CustomizationDepot emailsemail@customizationdepot.com83%Confidence score: 83%Supportinfo@customizationdepot.com78%Confidence score: 78%Support
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CustomizationDepot social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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