CupShe
Reviews and Complaints

However, I would love to have the option of having different sizings in your tankini sets. Many of us are differnt sizes from top to bottom! I am a large apple on top and tiny hips and bottom! Threfore, ordering a set does not work for me which is a shame because I love the look of all your products. Please consider offering tops and bottoms in seperate sizes?

I've tried to make a return and they sent me a link to download the label when I clicked on it nothing opens up it's just a blank white page with no return label. There is no number to be able to call them to speak to a live person and the numbers on here are both incorrect. Neither are for Cupshe. This has become extremely frustrating to me when all I want to do is return a dress.

I'm always scared of purchasing products over the internet because you never know what you are going to get. Especially when it comes to clothing. But I needed some bathing suits for my upcoming vacation and a friend introduced me to this website. The bathing suits were super cute and reasonably. I decided to test out the waters by only ordering one at first and see what happens. My product arrived in 4 days and my bathing suit was really cute and it fit according to the sizing chart. I was really excited and pleased and so then my proceeded to order more and all the products that I ordered arrived in a timely manner and the products were all good quality. I did have one that did not fit me like I wanted because of my chest size and I asked to return the product. The return process was super easy and the customer service was amazing. I have told a lot of my friends about this website and I definitely will be purchasing from them in the near future.

I have had been highly satisfied with the few purchases I have made with Cupshe. The very first time I bought from them I received my order within the time frame they gave me and I absolutely fell in love with the suit. This last purchase I made I received my order sooner than expected, however it did not fit. The options are to keep the suit that doesn't fit and receive a full refund but for their website only. (In my opinion isn't a bad deal.) Or pay to return your suit and receive a partial refund or they will send you a different size in the same suit. I chose to keep the one I received and then they gave me the full refund code to use on their website. So I bought a new one! I will suggest that when ordering online to just do the basic free shipping. Sure the time frame is longer but things happen in the process of shipping sometimes and if we are ordering out suits early enough then the time it arrives shouldn't matter! Prepare a head of time, don't procrastinate!

I have only recently discovered Cupshe and I am absolutely thrilled! The suits are very well made and they fit me beautifully. They have the most adorable styles which to me at least are more unique then other swimsuit companies. I have bought several. I also have purchased darling coverups from Cupshe. The price point is terrific which is why I have purchased quite a few. I could not be happier! I spend a lot of time in the water so I will be a regular customer and look forward to all new arrivals! Thank you Cupshe.

I have ordered several items from cupshe.com and I am always impressed with the quality of the clothing. It’s all very well made. Ordering online can be challenging but their website always offers size guides as well as customer reviews which I find so helpful when selecting the right fit. They have secure payment options like PayPal. The customer service is excellent. I have had to use the return /exchange option and they always respond quickly and offer several options to choose from like reviving a refund or store credit.

I have placed 2 orders with the online company CUPSHE. They communicate with their customers very well. As a customer you know when your order will be delivered. If you need to return items, they give you details on how to return. They then let you know when they issue a credit. They also give several options for returning which is nice. They sell high quality swimwear. They like to know exactly why the size was wrong for future swimsuits that are created. I have been highly satisfied with this company! I am so happy that I found them!

Absolutely Amazing customer service! They went above and beyond expectations. I value working with a customer service representative personally instead of an automated system. They responded to my email question quickly and kindly. Each time I have emailed them a different person responds and they all have been very helpful as well as genuinely kind. If you haven't had a chance to check this company out I would highly recommend doing so. This type of customer service is refreshing :*) Thank you for putting time into your customers :*) We appreciate it Cupshe Team!

I would recommend Cupshe as my orders have always arrived in great condition, as ordered and if I have ever had any issues, for example a suit for on my body type that I found unflattering on me (which is not their issue) they have been so accommodating, more than most companies you will deal with. They have offered me multiple incredible options on a refund/credit if needed. They are now my go to for bathing suit needs. I would very much recommend them to anyone. I also suggest if you ever have any question or issues, contact them directly as they are incredible responsive and will assist you as needed!

Cupshe: Excellent quality swimsuits and adorable, unique designs. (Not everyone will have your swimsuit at the beach or pool!) Bonus: fair price points won't break the bank for a new swimsuit. If a suit does not fit, you may return it. You pay the shipping fee to return, but Cupshe makes the process as smooth and efficient as it can be. My refund for the suits that did not fit was processed the same day I sent an email with a photo showing the return shipping receipt. They stayed in communication via email until the transaction was complete. I kept the suits that did fit and I love them! I would definitely recommend Cupshe. I was not in a hurry to receive my suits, but they did ship quite quickly, especially considering most shipping is delayed right now (summer of 2020). Again, overall, I recommend Cupshe. Their suits are excellent!

Hi! Just wanted to stop by and brag about one in particular company.. Cupshe! With every suit fitting different and my size fluctuating, I've always been skeptical to order a suit online. I would keep going back to Cupshe to browse and I just loved the style of their suits and the prices were so reasonable, I finally decided to order online! I ordered 2 size medium suits and they were amazing, the material was perfect and the fit was just right, so I decided to order 3 more! :) On my 2nd order, again, I purchased all medium sizes, however 1 of the bottoms fit a little more snug and I needed to exchange for a different size. I simply sent an email to Cupshe and within the same day I received a reply stating that I didn't have to go through the hassle to return the bottoms as well a coupon code for 130% of the purchase amount. They had superior service and even followed up to see if this was satisfactory for me. I purchased another suit instead of the bottoms due to the bottoms being sold out. I will continue to shop Cupshe and recommend it to friends!

12)0124 I discovered a pending debit charge on my bank (Truist) checking account that I definitely did not make. The amount is $30.99. I have no order number, etc please credit this amount back to my account immediately. Thank you.

I have never ordered anything from CupShe, therefore, this charge is fraudulent. I expect to receive a refund of $30.99 credited back to my account immediately.

I received 4 bathingsuits from Cupshe that do not fit. I am unable to locate my order numbers. I no longer have packing slip. I have tried several times to return items for refund but I am getting nowhere with customer service. I have provided photos of original bags with serial numbers. I have provided PayPal photo showing my purchase amount. I feel you are dragging this out so I won't meet the time-frame to return the items for a full refund. How can I return these items and get a refund?

I order 4 swimsuits size 3X. I received 5 swimsuit 1 witch is a size L they also charged me, I complained they responded that they gave me a $20.00 credit. Overall I did not order this swimsuit. When I ordered the swimsuit they also said that first time buyers would get 15% off the order. I also tried to speak with them and they wanted nothing to do with that. I received my order today Monday January 8, 2024. The swimsuit are made not very good. They are large around the led and your private part shows. I have never had this issue in my life. Overall does not fit properly. I would like my money back for this order please. I am a 69 year old person who is on pension and can not lose any money.

Thank you

So, I just wanted to update my review on Cupshe. After I posted my original review, Cupshe reached out to me and offered to refund the cost of the duplicate swimsuit. I was pleased with this gesture, but it's a shame that it took so much effort and a negative review for them to take action. My advice to anyone ordering from Cupshe is to be cautious and double-check your order before submitting it. Also, make sure to create an account and read their exchange and refund policy carefully.

When I first placed my order, I selected two bathing suits. However, when I received the confirmation email, I noticed that they were sending two of one model and one of the other, which meant I was being charged for an extra item. I tried to log into my account to revise my order, but the system didn't recognize my email or password. I even tried resetting my password, but it said there was no account associated with my email. I contacted their customer service, but they were not helpful and kept insisting that I hadn't registered. It was a frustrating experience.

After 12 days, I finally received my order, but it was not what I had expected. I received three bathing suits instead of two, and I didn't want to bother returning the extra item since it was not my mistake. I was disappointed with the service I received from Cupshe, but I appreciate that they eventually refunded me for the duplicate swimsuit.

In conclusion, while Cupshe has some cute swimsuits, their customer service and website could use some improvement. If you do decide to order from them, make sure to double-check your order and read their policies carefully.

I recently made a purchase from Cupshe and unfortunately, I cannot recommend this company to anyone. I made the mistake of not reading reviews before making my purchase and ended up regretting it. I ordered two one-piece bathing suits and while they did arrive relatively quickly, I was disappointed with the quality of the products.

Both suits had extremely short torsos and one was so lowcut that I knew I would never be able to wear it in public. It did not look like that on the site! I immediately went onto the site to start the return process and waited almost 24 hours for a response. Instead of return instructions, they offered me a 120% coupon to buy more suits or a 50% partial refund and I could keep the items. What?! I replied saying I just want to return the items and get a 100% refund.

Another 24 hours later, I received the next response. They offered me an 80% partial refund or I could send back the products for a 100% refund but I would have to pay for and arrange for shipping. It's 2018, every tiny company on the internet has figured out how to handle returns and return shipping labels - and how to answer an email within a couple of hours! What is wrong with this company?

I'm so tired and annoyed with dealing with their horrible customer service, that I'm just giving in and going with the 80% refund. Since the shipping cost would probably amount to the 20% difference anyway. I do not think this company will be in business for long.

If you do decide to buy from Cupshe and do like their bathing suits, I recommend going through the refund process with every order and getting that 120% coupon. Free bathing suits! However, I cannot recommend this company to anyone and suggest finding a more reliable and customer-friendly company to purchase from.

I recently made my first purchase from Cupshe and paid extra for shipping to receive my swimsuit in just six days. When it arrived, I was impressed with the quality of the product. However, when I tried it on, I quickly realized that the sizing was way off. The cups in the swimsuit were much too large for me.

I immediately contacted Cupshe to request a return shipping label or in-store credit so that I could purchase a swimsuit that actually fit me. While waiting for their response, I started browsing their website for a replacement. Unfortunately, when I finally received a response from Cupshe, I was extremely disappointed.

Their response was a joke. They told me that they would not allow me to return or exchange the swimsuit because it was on sale and that was against their policy. I couldn't believe it! This is a terrible way to run a business, and I will never order from them again. I'm also warning all of my friends to avoid Cupshe.

Now I'm stuck with a swimsuit that I will never wear, and I'm out $30. It's incredibly frustrating. If you order from Cupshe and the sizing is off, you're out of luck. They won't refund or exchange sale items. It's a terrible policy, and I'm extremely upset about it.

Their response to my request for help was also disappointing. They apologized for the late response and said that they were sorry that the product didn't meet my satisfaction. However, they didn't offer any real help or solutions. They just repeated their policy about not allowing returns or exchanges for sale items.

Overall, I would not recommend Cupshe to anyone. Their policies are terrible, and their customer service is lacking. If you want to avoid frustration and disappointment, shop elsewhere.

I recently purchased four swimsuits from Cupshe, all in the correct size according to their website. Unfortunately, none of the suits fit well enough for me to wear in the water, and they seemed to be made of cheap materials. I reached out to the company the same day I received the suits, stating that I would like to return them and following their return guideline policy. However, I was disappointed to receive a reply offering only a 50% refund without having to send the suits back, or an 80% credit, neither of which I found acceptable since I couldn't wear any of the suits.

I find it completely unacceptable that the product cannot be returned for a full refund, especially since the website clearly states that items can be returned or exchanged for any reason within 30 days of delivery, as long as they are unwashed and undamaged. The website also states that refunds will be reimbursed back to the original account, either credit card or PayPal. However, my experience with Cupshe has been far from satisfactory, and I would advise others to stay away from this company.

It's frustrating that the company's return policy is not truthful, and had I known this beforehand, I would never have made a purchase from them. I believe that customers should be able to return items that don't meet their expectations, and it's disappointing that Cupshe doesn't seem to value their customers in this way. Additionally, the fact that sales and clearance items cannot be refunded or exchanged is also concerning, as it limits the options for customers who may be interested in purchasing these items.

Overall, I would not recommend Cupshe to anyone looking for quality swimwear. The company's return policy is misleading, and their customer service leaves much to be desired. If you're looking for a reliable and trustworthy swimwear company, I suggest looking elsewhere.

I gotta say, I was a bit skeptical about Cupshe at first. I mean, the prices were so low, I thought there was no way the quality could be any good. But boy, was I surprised! The suit I got was actually pretty decent quality, especially for the price. The only downside was that it took over two weeks to arrive, which was a bit crazy if you ask me.

But then, disaster struck. The suit didn't fit me quite right, so I tried to initiate an exchange. I was hoping to just swap it out for the same suit in a larger size, but instead I was told that I couldn't return or exchange it at all. I get that it's their policy, but I was really hoping they would make an exception for a first-time customer like me who was willing to buy more suits in the future.

I tried to contact them to see if they could reconsider, but it took three whole days for them to respond. And when they finally did, they offered me a partial refund or a partial credit for a new suit. I was so frustrated by this point that I just went for the refund. But then, they told me that since it was a sale item, I couldn't get a refund or credit after all. What the heck?!

I tried to get some clarification from them, but it was like talking to a brick wall. I got emails from two different people with completely mixed messages that hardly made any sense. And they all started with "sincerely apologize for the inconvenience," which made me wonder if they were even real people or just automated responses. They were absolutely terrible and ended up denying me any option after saying they would consider it. They even said "Our mistake," but didn't do anything to fix it!

I asked if I could talk to a manager to try to get some answers, but it's been five days and I still haven't heard anything back. It would be nice to at least get a response, you know? I mean, we're only talking about $10 here, but they could have had a customer who would have spent a lot more with them in the future. It's just really disappointing.

So, all in all, I would say BEWARE of Cupshe. They are absolutely horrendous and I wouldn't recommend them to anyone.

The swimsuits on Cupshe are definitely worth the price. They are inexpensive, yet stylish and comfortable. We didn't have any issues with sizing, which is always a plus when shopping online. However, the customer service is not up to par. I had a bit of a confusing experience with my order. I placed an order and then realized I needed to add some items. I contacted customer service within the hour to see if I could amend my order. They told me that my order had already been shipped and that I couldn't make any changes. They did offer me a credit, which was a bit strange. I asked for confirmation and was told that my order had been cancelled, but also that it had been shipped and that I didn't need to return anything. It was all a bit confusing.

I ended up placing a second order and using some of the credit they gave me. I paid extra for expedited shipping, which I wouldn't have had to do if they had combined the two orders. I received the second order and my daughter was happy with her swimsuits. However, we realized that the first order never arrived. When I contacted customer service, they told me that I had cancelled the order and received a credit. This wasn't exactly true, but it was close. I suggested some solutions, but they could only offer to refund the difference in credit. I received the money on my Paypal account within 24 hours, which was good. However, I didn't want to place the original order a second time and pay for expedited shipping again because of their poor communication.

Overall, I wouldn't recommend Cupshe because of their poor customer service. Their English is not very good, which makes it difficult to communicate with them. They did offer me a $10 "cash coupon" after I wrote this review, but it turned out to be a credit for future purchases. While I appreciated the effort, I still won't do business with them again. We're now scrambling to find swimsuits for our summer vacation.

Macy's / CUPSHE

I placed an order on Macy's website using my Macy's credit card, I purchased six items to wear a bathing suit cover ups. They separated, the two bathing suit cover ups into a separate order, and said they were from Corp Shay. Everything else arrived at my home. The two cover ups said they were delivered. They weren’t. I called Macy’s. Macy’s said they were not liable to re-ship the items because they were a marketplace order, I stated no I ordered them from your website with my Macy’s card. The customer service person at Macy’s said no, we don’t endorse these products. They are from cups she inquired as to how they can do that I use my Macy's card on a Macy's website, they said you have to reach out to cub. She, which I have been trying to do for five days. I sent an email no response I tried to call numbers do not work to try to get my money back because Macy’s will not reimburse me on my credit card they will not give me bathing suit cover ups, which apparently they do selling their store.

Items ordered on the 22nd of March 2022.

Tracker has not been updated since the 25th of March 2022. It is now the 6th of April.

5 emails of enquiry sent. No response.

2 conversations using the online chat service, one in which I was told that the case had been escalated and a manager would contact me. No response.

I legal document sent demanding a refund and compensation. No response.

The only response I have received is in reply to the bad reviews I have left on Trust Pilot and Sitejabber. Automated apology, but no positive outcome.

This company has no customer service. No phone number, no reply to emails. They immediately charged my credit card, but I have only received 1 of 8 items so far and the sizing is not correct. I want to cancel the rest of my order or at least change the sizes but I cannot reach anyone. I'm now seeing all these negative reviews and wishing i'd seen them sooner. I can see i'm most likely going to have to do a chargeback on my credit card. I will also let everyone on social media know this company is a scam.

Cupshe is a scam. Here is how their fraudulent business works. You make a purchase through www.cupshe.com. They give you fake expedited shipping. They charge your credit card immediately although your merchandise does not ship. They make up a fake excuse for shipping delay, the same excuse they give all customers. Tracking your order says "shipping labels created" but your order is not shipped to you. Then, when you ask to cancel/ be refunded, they refuse and instead, give you 3 options to NOT get your money back. Don't buy anything from their website. It is a scam.

This is my 5th and final letter then I will be reporting this company . I ordered this item on July 22, I paid an extra 12.00 to have it shipped in 4 days for a birthday gift. It is now August 2, and I have not received it nor have I gotten responses from my emails. But my account was charged the day I ordered it!
I want my money back please.

Allison Valletta
[protected]@hotmail.com

Ordered items 3/27/19 and never received my items. I have emailed them several times and they do not respond to any emails. I have had to google their phone number and I cannot reach anyone.

I would like to speak with someone regarding my order. I even paid for expedited shipping and it has been over 2 weeks. I will never order from this company again and I will never recommend this company to anyone. Terrible service and NO customer service whatsoever!

Made a purchase and items never received. I have contacted Cupshe now for several weeks. First was told they would allow me to reorder with a coupon. Coupon was never sent I am still asking and no they say sorry unable to honor the coupon. They now have taken my money and I have not received any of my items. I email daily and still no reply. I have attempted to contact customer service no number is available. I have now been waiting over a week as I have asked for a manager to contact me and still no call or email to resolve. Don't bother purchasing from them this is clearly a scam to get people to make online purchase and they don't ship you a dam thing.

Note: I will be filing an official complaint with the better business bureau on this matter. I am the latest victim to be scammed by this company. I ordered my suits over two weeks ago and still have received no tracking information. I have sent multiple emails to the company only to be told my swimsuits are "on their way" and that shipping information would be provided when the suit arrived "local." never have I had to wait this long for package! Let alone waiting for tracking information. I was told at time of purchase that shipping time would be 7 days. This is rediculous. I have yet to hear back from my latest email, but one major fault of this company: no phone number. Buyers beware!

I placed an order with several bathing suits, they did not fit even though I went by sizing on their site. I inquired about exchanging. They asked me to keep them for coupons or get partial refund. I insisted to send them back. I placed a second order with larger sizes, I kept two suits and returned all the suits together. I confirmed with customer service that I would receive a refund, "Bonny" said I would. I enclosed the unworn suits with print outs of my order. I received tracking info that my package was returned. However, "Bonny" said when I sent her the tracking info that they were going to donate the suits and not open the package so I had to send sku info. I had already sent her copies of my order emails. I tried calling the company and listened to 10 minutes of prerecorded scam offers and was never directed to customer service. I have a feeling I'll never see my money back. I have heard horror stories since all this began that this company is a huge scam. I wish I had known. I am going to be out hundreds of dollars! This company needs shut down.

Beware! Do not order from them!

Ordered a large order from them. Received package with suit missing. None of the suits fit. Emailed customer service to return and get refund for missing suit. They said they can refund me or I can select one of the two options:

Btw, before we process a return, we'd love to let you know of our two available return options:

"With no need to return the items back

- Cupshe Coupon: Your coupon will be full amount of the returned items.

- Hassle-Free Return: Don't worry about going to the post office and returning it to us. You can keep the items - we'll simply deduct $5 for each item you would like to return to cover our first processing fee. And the remianing amount will be credited back to your original payment account within 24 hours. If you would like to choose this option, please confirm your payment account is still active.

Let us know which option is best for you and we'll take care of the rest."

I proceeded to tell them I just want a full refund and then they have not replied back to me since. I started investigating and found many people had the same issue and even never received a package in the first place.

ordered suits, didn't fit, sent an email as instructed and haven't heard anything back. I hadn't known it there customer service was an issue until stumbling upon this page. It's a shame I can't even find a number to contact them. I'm very disappointed in a company that would handle or not handle their customer sin this manner! I'd like a refund or an acknowledgment at best.