CSWUnknown subscription charges

A
This review was posted by
a verified customer
Verified customer

I have only had my cell phone for 1 month now, and already problems with a charge of $19.95. On my cell phone screen, it says CSW - subscrip. My son called Verizon to see what these charges are for. Mind you, my son has a PhD degree and when he was done with the phone call, he still wasn't sure what this was for or how it happened. Verizon did say they would remove the charge, but now I am worried that the charge may appear again next month. After reading the other complaints about CSW, I now understand that they are a separate entity. Therefore, now I am wondering if I should try to call CSW to make sure the subscrip is canceled. Don't even know what the subscrip was for! But, like the others have said, this is sure a scam and a rip off. And, something needs to be done about it!

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Responses

  • El
    Elsa H Oct 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have called CSW about these charges, I don't have text message anymore I even blocked it, and I am still being charged. I have called but still nothing is happening and Alltel says they can not help.

    This is scam, beware!

    0 Votes
  • Br
    Brenda Clifton Oct 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I signed up for a free download and the next thing I know I am being charged $9.99 a month for a service that I did not ask for. This has happened for 2 months and I would like to have credit restored to my phone for these unauthorized charges and this service stopped.

    0 Votes
  • Br
    Brenda Clifton Oct 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    If there are several complaints against this company, why are they still allowed to scam unsuspecting customers??? I am ready to have my Verizon phone turned off. I never had this kind of problem with ALLTELL.

    0 Votes
  • Co
    connie limerick Dec 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Was sent an E-mail my subscription was renewed for 9.99 a month. Have never subscribed to this service and want these charges removed.

    0 Votes
  • De
    DEB FRANDSON Dec 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have no idea how it came that i was to be charged for something that was not authorized. I do not want the service to which I am being charged for and would like to know what the next step would be to stop these charges from happening. When I try to reply by cell it comes back that my command is not recognized.

    0 Votes
  • Jp
    J Pearson Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was charged $19.99 for a subscription (and again for a renewal ) when I answered an ad for a "free ringtone". I immediately sent a message to cancel when I realized they had signed me up for a subscription, but this was ignored.

    0 Votes
  • Bj
    BJ Dec 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Unauthorized charges.

    Just opened my Alltel bill and discovered two charges of $5.99 for jokes and horoscope from CSW. Alltel said they have no control over third party billing and so far will not remove the charge. Alltel believes thand CSW. I will also contact the NC Utilities Commission and local newspaper as necessary to get the word out on this. at one of my family members signed up for a free ringtone, either from a pop up on the our new cell phones or on the Internet and somehow subscribed to the service. They said my only recourse is to contact CSW - 1-877-225-1198 and stop the subscription. I called the number and entered the phone number that I wanted service stopped on - no live voice to confirm anything. I have also blocked text messaging on this line. This is a pure SCAM and I have taken the time to file a complaint with the FCC against ALLTEL

    0 Votes
  • Ma
    Mary Villavicencio Jan 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I being charged $9.99 for a subscription I did not o.k by CSW so how do i fix this problem?

    0 Votes
  • Ka
    Karen Crabtree Jan 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged 9.99 by this CSW ringtone place also---i was surprised because i did not recall okaying or finalizing any type of service-----got charged for browsing i guess----anyone succesful in getting a credit for what we were bilked out of?

    0 Votes
  • Yv
    Yvette Clemons Feb 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Keep texting jokes to my mobile cell phone which I did not want especially for $9.99 a month. I tried to get one ring tone, which I did not receive. I did not ask for any jokes or to see if I'm compatible with a mate.

    0 Votes
  • Ni
    Nita Clugston Feb 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I didn't sign up for any service. I text the company to cancel then today I get an email stating my subscription has been renewed. Beware people!

    0 Votes
  • Mt
    mtchell grantsorrell Feb 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    PLASE' STOP" sending me text to my phone stop texting jokes to my phone PLASE STOP PLASE STOP PLASE STOP TEXTING ME JOKES PLASE STOP PLASE STOP PLASE STOP PLASE STOP TEXTING ME

    0 Votes
  • Th
    Thomas L Hutchinson Feb 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Take this off my cell phone #231-388-2858 71769 Csw jokes/Horoscope. Candy L Hutchinson

    0 Votes
  • Pa
    Paula Lewis May 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Awakened in the middle of the night by text beep saying"Your CSW subscription is renewed, 20 credits left" Never ordered CSW--don't know what it is!

    0 Votes
  • Bo
    bob longshore Jun 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    please stop unauthorized e-mails from 71769 and 69999 it comes to my work blacberry and they expect me to pay for it.

    0 Votes
  • Au
    Austin Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    this is ridiculous that i keep getting these stupid charges for something that i didnt even authorize for?

    0 Votes
  • Ri
    Richard Cassada Sep 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received an E-mail stating they were going to charge my account $9.99 a month. I never signed up for this service to begin with. I discovered the complaint board and realized I was among several people in the same boat. Now, what I would like to know is how do you get it stopped?

    0 Votes
  • Ze
    Zenith Ltd Feb 20, 2009

    Was charged for months since Sprint did not tell the procedure to cancel or get a refund. Finally got it cancelled after 6 months

    0 Votes
  • Ma
    Mauricio Hurtado Jul 27, 2009

    I have been charged monthly for ringtones I do not want. Please I have tried on the phone and it does not work...

    0 Votes
  • Ta
    tabu Nov 16, 2009

    CSW offered FREE ringtones, when applied to saying yes, they didn't tell you it was a subscription membership sevice of $9.99 which was hidden charges. Contacted CSW, the representative was RUDE, telling me it was my fault. I told her to shove it up her ..."you know what". She told me I can't have my money back. I told her you guys are a "RIP OFF COMPANY" and not to contact my phone EVER!!!

    0 Votes

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