Our family went to Courts at Ang Mo Kio branch on 3rd of May at 510pm to enquire about Air Con System 4. There was a staff attending to us. Our children were standing in front of the fans and looking at the fans. A few of your staff came to them, switched off the fans and switched off the power supply immediately right in their faces. They stared at the children fiercely. Customers should be allowed to look at the products before making a purchase, isn't it?
All of these happened right in front of their mother who was observing the scene. They even stared at their mother with an annoyed look.
We reflected the issue and made our complaint to the staff that was attending to me about the staff's rude service. He ignored our complaint and continued to sell us the Aircon system. We were furious and walked away.
This kind of service is unacceptable. Please investigate the matter and get back to us. Please send all your staff for training. We expect a response and an apology from your company.
The complaint has been investigated and resolved to the customer's satisfaction.