The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Courts Singaporerequired to buy other products before buying a phone

C Jun 13, 2019
This review was posted by
a verified customer
Verified customer

I bought a Pixel 3a XL today at Courts Serangoon and my Boyfriend bought an iPhone X last year at Courts Orchard. We were both asked to buy other items before we became eligible to buy a Phone. This policy is so ridiculous. A spending of easily hundreds if not thousand required other purchase as pre-requisite?! I've spent hundreds at Courts on items like shaver, mattress, steam iron and standing fan. And this is how Courts treat the customers?!

If Courts does not like mobile phone business, please quit it, don't sell mobile phone anymore. If your company still want the customers to buy from Courts, please revise this policy.

And for this, I wouldn't buy from Courts anymore.

(I appreciate the employee's patience to explain this policy to me. But I think this policy makes your employees feeling embarrassed and awkward to serve customer for mobile phone. )

  • Courts Singapore's response · Jun 13, 2019

    Hi Chian Vern Wong,

    Thank you for contacting COURTS and our utmost apology for the unpleasant experience you have encountered and we understand that it is definitely unacceptable. Please assist to provide us your purchase invoice or contact details for us to get more details of the incident. Rest assure, this matter has already reached the manager in charge for him to look into and take up necessary measures to avert the same thing to happen again and for a much better service improvement. Meanwhile, please be assured that we remain committed to our obligation of ensuring reliable service to the satisfaction of our customers. Once again, we will be doing necessary measures to meet your expectations on the service and thank you for contacting us. We wish you a good week ahead and should you require any future assistance, please do not hesitate to contact us again and we would be glad to assist you. Thank you.

    Regards,
    Jay
    Customer Service Executive

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766
    www.courts.com.sg

  • Courts Singapore's response · Jun 16, 2019

    Hi Chian Vern Wong,

    We would like to follow up on your details for us to assist you on your concern
    Thank you

    Regards,
    Jay
    Customer Service Executive

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766
    www.courts.com.sg

  • Courts Singapore's response · Jun 17, 2019

    Hi Chian Vern Wong,

    We hope all is well with you today.

    May we follow up on your details in order to assist you further on this issue.

    Thank you and we look forward to your response.

    Regards,
    Arlene
    Customer Service Specialist

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766
    www.courts.com.sg

  • Courts Singapore's response · Jun 19, 2019

    Hi Chian Vern Wong,

    We would love to assist you on your concern however we did not receive any details up to date.
    Should you have any further concerns, do not hesitate to contact us anytime.
    Thank you

    Regards,
    Jay
    Customer Service Executive

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766
    www.courts.com.sg

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