SUBMIT A COMPLAINT

Courts Singaporepoor quality dining table

1
S Dec 03, 2019

Never buying from courts again. Bought a dining table set from them. Just a month later found pockmarks all over the surface. Raised the matter to their customer service. Reply received was we did not take care of the item, i.e. not keeping it dry so there is nothing they can do. I understand this may happen to any furniture after long use but in just a month?? This is [censored].
Thank you, Courts and good bye.

poor quality dining table

  • Courts Singapore's response · Dec 03, 2019

    Dear SC Leong,

    Thank you for contacting Courts Singapore. Reference to your feedback regarding your purchased dining table, we would like to seek for your assistance to provide us your purchased sales order number so that we can retrieve your record to understand better on your product matter.

    Best Regards,

    Jeff Teo
    Associate
    Customer Service Department

  • Courts Singapore's response · Dec 05, 2019

    Dear SC Leong,

    We would like to follow up on your details in order to investigate this further.
    We will be waiting for your 12 Digit Tax Invoice number.

    Thank you.

    Best Regards,

    Arlene
    Associate
    Customer Service Department

  • Courts Singapore's response · Dec 06, 2019

    Hi SC Leong,

    We are willing to assist you however, we have not received any details from you since the date of email.

    In the mean time, we will put this matter to rest first.

    Please feel free to send us private message, should you need any further assistance. Thank you.

    Best Regards,

    Arlene
    Associate
    Customer Service Department

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