Courtesy Chevrolet
reviews and complaints

i purchased a warranty called *** Guard that covers tiers tent and other things for three years. I came to the dealership on june 30 I was told that my tire where not covered I went back on march 11,2021 and i was told they where covered. they didn't honor my warranty i would like it refunded and i paid out if pocket for my own tires after the dealership denied to honor my warranty I have called twice to speak with *** no call has been returned

My family and I visited courtesy Chevrolet on December 5th as we were looking to trade in our vehicle. I signed a document advising that my family and I information would remain confidential. But a sales agent by the name of *** went out of his way December 6th by adding my wife on social media. My wife didnt apply for the loan but our information was mishandled. I dont feel comfortable with the dealership having my information.

On April 18th, We went to Courtesy Chevrolet and acquired a 2021 Z71 Silverado truck. Our salesperson was ***, very professional and provide us with excellent customer service. Attached you may find a letter if you need a copy of the purchase or receipt of the repair where the repairs is cover under the warranty and they put in writing the car payment they offered to cover in lieu of the delay and not allow us to a rental car immediately, when the truck was dropped off...

We bought a 2016 chevrolet suburban in July we were given a clean carfax they told us the truck had not been involve in a car accident... This month we tried trading in our vehicle and surprised by a carfax that reported an accident before we bought the vehicle... We have tried contacting courtesy chevrolet and they never call us back... They sold us a vehicle with a reported accident and airbags deployed and they lied about it... They are not helping us much either. We live in *** and have driven to *** in search of answers... They commited fraud against us.

I sold my 2014 Chev Silverado for a cash price of $21,250 and payoff of my vehicle was $20,024.32 and when I received my funds from difference of pay off was $975.00. The funds were $250 short, when I questioned this amount they told me it was some kind of fee. That is not what I signed and agreed to. I have actual receipt of signed document and receipt of check that is $250 short. This type of Business should not be allowed to take advantage of consumer! When salesman showed me sales receipt I thought he was being honest with the amount difference was right. I fund this out to be not true when I picked up check of $975.00.

#1- Purchased a new 2021 Silverado *** truck from Courtesy Chevrolet paid $48,000.00 cash,#2- Had this vehicle for 5 weeks, already issue with the transmission. This is my work vehicle without this vehicle I can not work, I do HVAC need a truck 12 hours a day..Paid cash my life savings for a NEW reliable work truck..#3- Was told to bring the truck in for service (5 weeks old service?) well then was told they could have it for weeks and will not give me a loaner vehicle? #4- This dealership has my $48,000.00 and I have a 5 week old new vehicle that does not run and they refused to give me a loaner truck..#5- How is this ok.I want a new truck for my $48,000.00 that runs..I paid for a new reliable work vehicle.They have my money and I have nothing?HELP..

On March 22 the Courtesy Chevrolet website advertised two new 2020 *** vehicles with dealer discounts of $8,616 and $9,176. On the webpage for the vehicle with a $9,176 discount was a button that said "Call to Reserve." I clicked the button and spoke with a salesperson. They confirmed the price, confirmed the car was available, and said to come to the dealership for a test drive and to negotiate a final price. I went to the dealership and arrived at 7:40pm, about 1 hour after speaking to the salesperson. At this time I pulled up the Courtesy Chevrolet website using the dealership wifi and verified both cars were still showing as available on their website. Shortly there after a salesperson met with me and said neither vehicle was available. Eventually a sales manager met with me and said they could instead offer me a 2021 model instead. The price of the 2021 model they offered was $11,958.81 higher than the price advertised and confirmed over the phone.

June I purchased a "new" Chevrolet trax from them which turned out they sold me one of their loaner vehicles that I did not get to test drive, they said they'd only run my credit once which they did 20+ times ruining my credit score, first month I had the vehicle it broke down on me I had to get it towed to them they return it 3 days later saying a belt snapped and hit a sensor a month later same thing happens I get it towed get it returned 2 days later was told the same thing a belt snapped and hit a sensor and it happened again this time they had it a week and be advised I was provided a loaner vehicle for those times. The mechanic comes to talk to me saying it was his fault that he was just putting the pieces back together but this time he ordered new parts. A year later check engine light comes on now pistons are cracked and turbocharger is not working they said it would take a week to fix but won't provide a loaner and I'm stuck paying 30$ Lyft rides to and from work.

My gf and I, ***, purchased a 2017 *** Tahoe from courtesy Chevrolet on my 30th and 10 days later it broke down while on a family trip to ***. We were left stranded with 4 kids and luggage and at the time there was 0 rental cars available. We had to tow in to the dealership and pay out of pocket only to be told two weeks later that there was nothing wrong and we could pick it up. Upon picking it up we parked it n a week later broke down once again missing work and doctors appointments due to the car. We brought it back in to courtesy dealership and it stood there for another week then we get a call that it been repaired only to drive it home and in less than 24 hrs broke down once again causing me to miss work! The *** only offered to help if we get another vehicle with a higher price affecting credit n having extremely high negative equity. Something we cant do nor afford and should have to do when we already paid 50k for a vehicle that isnt reliable

Purchased 2015 *** Silverado 02/22, 3 months after the vehicle broke down, it has now been in the service department 11 times. They have worked on many different things, replaced multiple things multiple times. The vehicle has been in service for 3 weeks, the people that work there are just guessing what the issue is and replacing random parts and the vehicle has not been fixed. Also, they are stating they are making repairs and documenting the information, this last time my vehicle was in the service department they stated they replaced the water pump, the invoice states only a piece of the water pump was replaced, all without the extended warranties approval as they no longer want to approve the repair because it was the dealerships fault. This dealership is extremely unprofessional! This was a Certified Used Vehicle, They sold us a vehicle that we have been paying for and constantly in service for weeks due to their lack of responsibility to repair what needs to be repaired. I have talked to a service manager who didnt believe what we were telling him about the vehicles issues, I e asked to speak to the *** and no one has ever called me! We are extremely upset about the vehicle we were sold in poor condition! We feel discriminated!

I loved my *** Spark EV. I was previously thinking I would want to upgrade it to a Bolt, but my experiences here have made me seriously reconsider. My car was flooded by a water main bursting in a parking lot, and would not start. I had it towed here.It took them about a week and manny calls to even acknowledge they received the car and longer to get back. They demanded almost $1000 just to diagnose what was wrong with the car. I checked with insurance (who also separately have been a huge pain to work with). I got back with them a few days later (which they used as an excuse for the delays), and gave them approval to get started.After calling and emailing innumerable times, receiving many excuses (only one lift, not having the schematics on hand, etc), its over a month later. I still have not even received the diagnostic report that insurance has asked for before they do anything. I have been without a car for a month and they are not helping in any way with a car in the meantime while they take so long to even figure out whats wrong with it. Ive had to take time off work and lose money just to come in and get the same excuses again. I am beyond frustrated with the amount of time and headache this has caused, and how spectacularly unhelpful and full of excuses *** and the rest of the company has been in helping with it in any meaningful way.I would like to have Courtesy assist with a car in the meantime, and finish the job reasonably quickly.

Complaint Type: Advertising/Sales Issues Status: Resolved anonymous user 10/04 I sold my 2014 Chev Silverado for a cash price of $21,250 and payoff of my vehicle was $20,024.32 and when I received my funds from difference of pay off was $975.00. The funds were $250 short, when I questioned this amount they told me it was some kind of fee. That is not what I signed and agreed to. I have actual receipt of signed document and receipt of check that is $250 short. This type of Business should not be allowed to take advantage of consumer! When salesman showed me sales receipt I thought he was being honest with the amount difference was right. I fund this out to be not true when I picked up check of $975.00.D Response 10/12 Courtesy would like to submit the following response regarding complaint ID # ***. After reviewing the details regarding this complaint Courtesy identified internal error in processing the paperwork for this purchase. The *** was a fee but it was internal and should not have been included on the customers paperwork. We have taken corrective action with the sales and accounting teams and updated process. The customer received the correct amount but due to confusion on paperwork we did process an additional amount for the customer of *** and was mailed on ***. We reached out to *** and he was very happy and thanked us for the update. He indicated he will be updating the ComplaintsBoard.com site.We appreciate the support we receive from the ComplaintsBoard.com and strive to resolve issues in a timely manner. anonymous user Customer Response 10/12 ComplaintsBoard.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,*** They have lied and lied about sending out a check, they also lied to ComplaintsBoard.com