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Costa Coffeewishing to drink inside but asked to use takeaway cups because shop closes in 15 mins

1
K Nov 14, 2019

Visited the Wakefield Costa on the retail park after a visit to the cinema, arrived at 20-10 hours, quite a few customers at the time, ordered our drinks, asked if they would be ok in takeaway cups as they close in approx 15minutes, what has a takeaway cup to do with closing time were they going to throw us out together with all the other customers? Needless to say it wasn't ok and we left, is this company policy or does the staff need some in house customer satisfaction training, or was the guy just lazy!

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