The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Costa Coffeelack of service!

M Dec 02, 2018
This review was posted by
a verified customer
Verified customer

Today and on several occasions, certainly Sundays I have found an extreme lack of service. Certain staff seem to always be issuing the take away cups for ‘sitting in' customers when Apparrently the dishwasher is not working. The dishwasher at the Canvey branches seems to be broken most often. How can such a large company be expecting customers to pay approximately £3 per coffee and feel it's suitable to serve ‘in house' customers with takeaway cups!
I do not seem to get this treatment in your other branches of which I regularly visit. I await your urgent reply.

  • Costa Coffee's response · Dec 11, 2018

    We are sorry to hear you have had a disappointing visit with Costa. So that we can address your complaint can you please confirm the following:
    Full name
    Postal address
    Email address
    Contact telephone number
    Costa Clubcard account number
    Date & Time of visit
    Store location - with postcode if possible
    Then either send us an email to [protected]@Whitbread.com
    OR
    Call us on [protected]
    We will reply to emails within 7 working days. We look forward to hearing from you and to resolving your issue.

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