The complaint has been investigated and
resolved to the customer's satisfactionResolved Costa Coffee — lack of service!
resolved to the customer's satisfaction
Today and on several occasions, certainly Sundays I have found an extreme lack of service. Certain staff seem to always be issuing the take away cups for ‘sitting in' customers when Apparrently the dishwasher is not working. The dishwasher at the Canvey branches seems to be broken most often. How can such a large company be expecting customers to pay approximately £3 per coffee and feel it's suitable to serve ‘in house' customers with takeaway cups!
I do not seem to get this treatment in your other branches of which I regularly visit. I await your urgent reply.
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